What is the responsibility of the assistant manager in the hotel lobby?

1. On behalf of the hotel management, coordinate and supervise the guest service in each service area, ensure the normal operation of the hotel's commercial order, and receive and handle all complaints from guests to various departments of the hotel;

2. Fully grasp the business content of each department at the front desk, give priority to the reception business at the front desk, handle the business problems of each department at any time, and assist the daily work of each department at any time;

3. Check and supervise employees' compliance with the rules and regulations of the group and hotel companies, including employees' gfd, behavior, post discipline, etiquette, etc.

4. Be familiar with the overall operation of the hotel and the relevant management policies of the management, master all the activities, meetings and banquets of the hotel, answer all the inquiries of the guests, and provide necessary assistance and services for the guests;

5. Fully grasp the business information of each business place of the hotel, understand the operation of relevant equipment and facilities, and provide accurate and timely service information for guests.

For reference only!