Traditional Culture Encyclopedia - Hotel reservation - The guest asked the hotel to serve breakfast in advance. How to reply to the guest's words?
The guest asked the hotel to serve breakfast in advance. How to reply to the guest's words?
First of all, apologize, respect the customer and inform the customer of the actual situation. When a guest asks the hotel to provide breakfast in advance, he must apologize first when replying to the guest, saying that the hotel provides meals in a unified way and there is no way to provide meals in advance. It is really impossible to show his respect for customers and to tell them the actual situation. For example, I'm very sorry, ladies and gentlemen, because the dining time in the restaurant is the same, we can't eat alone, so we can't eat in advance. I'm very sorry about that. When replying to a guest, be sure to show your attitude and never annoy the guest. The consequences are serious and complaints may be received.
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