Traditional Culture Encyclopedia - Hotel reservation - Speech by excellent staff at the annual meeting
Speech by excellent staff at the annual meeting
Speech by outstanding staff at the annual meeting 1 leaders and colleagues:
Hello everyone!
I am an employee of the business reservation center in the front office, and I am honored to speak on behalf of the outstanding staff of the hotel. This is the greatest praise and encouragement to me and our front office.
The past year has been a significant and far-reaching year for our hotel. Under the cordial care of Chairman Mao and the correct leadership of the hotel management team with Mr. Hong as the core, we will forge ahead into the future and keep pace with the times. The hotel has initially embarked on an institutionalized and standardized management track, achieving a double harvest of social and economic benefits.
"Work hard, study with an open mind and serve the hotel better" is my job responsibility. Therefore, as an employee of Dacheng Hotel, I should contribute to achieving the same goal of the hotel. Although my work is ordinary, I never feel humble, because I help others every day, my guests get satisfactory service from me, and I also get satisfaction from my guests' satisfied eyes and find happiness. Professional skills and experience have also been improved. The lobby is the image window of the hotel, and every employee in the lobby represents the hotel. As a member of the front office, I deeply feel the importance of my post, so I never dare to be careless in my work. For example, a phone call, a fax and a reservation are all directly related to the vital interests of the guests. A little carelessness will cause irreparable losses to the guests, and the image of the hotel in the eyes of the guests will be greatly reduced. As an ordinary service person who has experienced it personally, I just did my job well. Since I entered the hotel in July, XX, I have not made great contributions to the hotel, nor have I achieved particularly gratifying results. I just try my best to do my job well in my post, try my best to complete every task as soon as possible, sum up my own experience, learn from others' experience and strive for my job. Even so, my contribution has been recognized by the hotel, and I am deeply honored.
If you don't advance, you will retreat. Achievements and glory belong to the lost XX, and glory and dreams belong to the coming XX. We believe that in the new year, under the correct leadership of the company and the hotel, we will unite as one, and we will certainly carry forward and consolidate the achievements and progress we have made. I will do my bit for the development of the hotel with practical actions. Dacheng's development will make us grow, and our cooperation in Qi Xin will make Dacheng more brilliant.
Thank you!
Speech by excellent staff at the annual meeting 2 Dear Chairman Haitang, leaders and colleagues,
Good afternoon everyone! Today, I am honored to speak on the stage as an excellent employee. I am very excited! In the past year, I have been serving the guests wholeheartedly, doing my job well and doing my best to complete every task. From an ordinary waiter to today's excellent staff, this not only benefits from the concern and help of hotel leaders, but also benefits from the support and tacit cooperation of colleagues. Here, I express my deep gratitude!
Only cordial service will be recognized by the guests. With the introduction of integral service system, we can better show our friendly service to our guests.
In the process of service, I constantly sum up myself, learn from my experience, learn from my excellent colleagues, strive to improve my work efficiency and make myself grow and progress. At the same time, my contribution has also been recognized by the guests, and I am deeply honored.
When guests come to our hotel for consumption, we should not only provide them with high-quality dishes, but also provide cordial services and integrate corporate culture into our services. Details determine success or failure, details retain guests, and details should be served well. For example, if the guest has an upset stomach, tell the kitchen in time and send the guest a plate of peanuts. Although it is only a small peanut, the guests will be very moved. It is our constant pursuit to truly treat our guests as parents and serve every customer wholeheartedly.
In the process of steaming seafood, we should emphasize the freshness and liveliness of seafood, and let guests feel different dining atmosphere with steaming language. As a waiter, we should pay attention to the natural, smooth and friendly tone, moderate volume and even speech speed. Some polite and respectful words should be mentioned frequently, such as "you, please, thank you, sorry to disturb" and so on. In addition, the waiter should also pay attention to the timing of expression, that is, according to different occasions and different identities of guests and other specific circumstances to properly express.
Smile service is the best and most necessary communication tool when unexpected events occur in the service process. Put yourself in the guest's shoes. When something happens, the waiter should not consider whether the fault is on his own side, but say sorry. Sincerely apologize and create a relaxed and harmonious atmosphere between guests and waiters.
This job not only brought me salary, but also brought me more ability training. My language ability, communication ability, observation ability, adaptability and marketing ability have been exercised and improved in the role of waiter.
On behalf of all the waiters, please allow me to thank the store leaders for their concern for our work and life, the leaders at all levels of the company for their guidance and help in our work, and the chairman for giving us a very good working platform and working environment. Finally, I wish all leaders and colleagues good health, happy families and smooth work in the new year; I hope our marine terminal business is booming. Thank you!
Speech by outstanding staff at the annual meeting 3 Dear CEO, respected leaders of group companies, colleagues and their families, Happy New Year! I'm * *, and I'm honored to speak on behalf of 20xx outstanding employees in the company's * * department. On behalf of all the outstanding employees who have won this honor, I thank * for their universal trust in us, the leaders of the group companies who have given us care and help, and all the colleagues who have worked tirelessly to unite and help each other! Thank you sincerely! (Bow 90 here, pause for 3 seconds)
I have been working in * * company for * * years, from salesperson to cashier to foreman, from layman to understanding of industry and company business. I always tell myself that although my position is very ordinary, my words and deeds represent the image of the company brand in the hearts of customers. Facing every customer with the best service and full enthusiasm is my persistent and hard goal! Today, the company awarded us the honorary title of excellent employee, which is not only the affirmation and appreciation of our work achievements in the past year, but also the recognition and gratitude of all employees for their hard work and hard work!
We will not be complacent because of past honors. In the new year, we will constantly improve ourselves, continue to forge ahead, meet all challenges, win market competition with confidence, and hand over a more excellent result for the company and ourselves.
On the occasion of the Spring Festival, on behalf of all the outstanding staff of the operation center, I wish * * * Group fruitful results and rolling financial resources in * *! I wish you all the best and a happy family! Thank you!
20xx * month * day
Speech by outstanding staff at the annual meeting 4 Dear company leaders and colleagues,
Hello everyone!
Today, I am very happy to speak here on behalf of outstanding employees. I haven't been so excited for many years. There is some joy and some pressure in the excitement. Before the final results were announced these two days, someone teased me not to call me "advanced", which made me feel that this 20xx was under great pressure at the beginning of this new year. Of course, pressure is motivation. With motivation, there is more room for improvement, and you can grow faster.
Although only six outstanding employees were selected this year, we certainly can't simply say that these six people are better than others, or what they have done. It may just be that when he was concentrating on doing the right thing, he was just seen by the leader and deepened his goodwill. If this happens more often, he will naturally be excellent.
Or just an attitude and way of doing things has been widely affirmed. So those colleagues who are low-key, hard-working and in charge of the company need us to be in line with them here. For example, senior engineers have been working hard since they went to work in the morning, working tirelessly until they get off work, and sometimes they are exhausted by work; Pan, our general manager, regards the workshop as an office. He supervises the battle in the production line every day, and personally directs the battle when encountering key and difficult problems.
We are busy in brother Qiang every day, using the car as a bed, cooking instant noodles for three meals, and doing everything ourselves. We are also busy with work, ensuring quality and quantity, and strictly controlling the quality of the company; Master Zhang, director of our workshop, Tang Gong, monitor of each class, etc. , all work hard for their own work. Of course, if these middle-level leaders are not included in the selection of outstanding employees, should we add an outstanding cadre selection in the coming year? There is also competition between leaders, so there will be a better virtuous circle.
Our department was selected as an "advanced collective", which really made people feel a little flattered. In fact, the quality inspection department and all teams and groups should be more qualified than us, because we clearly know how many mistakes and shortcomings we have made in the past year.
On the way to xxx last time, the engineer said that nine of the ten sets of drawings issued by our technical department had problems, and one set could not be said to be no problem, but he had not found it yet, so he didn't know if there was any problem until he saw it. Although we know that the planner is joking, we can't just think that it is joking. For example, once there are too many things, we are not careful and rigorous, and we catch up; The whole department is young, with speed and no quality; Lack of sufficient design experience and so on.
So this requires us to overcome difficulties and solve problems in the new year, under the leadership of our Tang workers, and consult more experienced masters, especially experienced masters, to learn from each other's strengths, improve ourselves and gradually enrich ourselves.
Time flies like a blink of an eye. I have been in the company for three years and have my own understanding of my own growth and the development of the company. In order not to affect my colleagues' meal time, I will save these understandings for next year's speech.
In short, in the new year, our company should closely unite around President Zhou and President Zeng, carry forward the spirit of hard work and innovation, and strive to write a new chapter in the company's development.
Finally, I wish my colleagues a safe and happy Spring Festival!
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