Service personal work summary

A summary is a written material that conducts a comprehensive and systematic review and analysis of a period of study, work or its completion. It can effectively exercise our language organization skills. Let us complete the summary seriously. . How is a summary generally written? Below are 3 personal service work summaries that I have collected for you. You are welcome to learn from and refer to them. I hope they will be helpful to you. Service Personal Work Summary Part 1

How did the room attendant who is responsible for the guest room department of a hotel or hotel complete the work in half a year or a year under the leadership of the supervisor? The following is a summary of the work of a room attendant:

As the main business and image department of xx Hotel, the room department worked hard in the first half of 20xx under the leadership of the leaders and the full cooperation of all departments. The thoughtful and meticulous service has laid a good foundation for the hotel to further serve the society. In 20xx, the guest room department completed the following work:

Report on the completion of economic indicators and some figures: In 20xx, the annual turnover was 5.82 million yuan and the profit was 1.91 million yuan. Among them, the turnover of individual guests is 3.19 million yuan, the turnover of long-term private rooms is 2.48 million yuan, the revenue of conference rooms is 73,000 yuan, and the turnover of other team and conference rooms is 77,000 yuan. The net income from guest room health care products is 1,465 yuan. The customer compensation income is 5,346 yuan. 67 pieces of dry cleaning clothes (outside laundry). The net income is 227 yuan. The net income is 227 yuan. There are 161 pieces of water-laundered clothes (washed by hotel disinfection staff), and the income is 1,239 yuan. Breakfast expenses are allocated to the restaurant. 158,000 yuan. The film washing fee is 49,517.9 yuan. The above figures, except for the clothing washing fee, are based on finance.

In the first half of 20xx, the number of rooms rented out was 14,610, with an average occupancy rate of 47.9%, of which 7,813 were rented out by individual guests, accounting for 53.5% of the number of rooms rented out. The number of rooms rented out for long private rooms in the first half of the year 6,036 rooms, accounting for 41.3% of the rental housing. (Among them, there are 105 service centers, accounting for 0.72% of the rental housing. (Check-in started on May 11). There are 1,376 rooms in the Third Railway Institute, the Survey Institute, and the Institute of Geology. times, accounting for 9.4% of the number of rental houses (January to April, and back on June 26), Luoyang Petrochemical 440, (January to May) accounting for 3% of the number of rental houses, Tiangang 1810, accounting for 12.4% of the number of houses, 1810 housing trusts, accounting for 12.4% of the number of rental houses), 180 Tianfang investments, accounting for 1.2% of the number of rental houses, (starting from June 1st), 262 houses of China Oil Reserve, Accounting for 1.8% of the number of rental rooms, (occupancy started on June 8), Sinopec has 51 rooms, (in January, April, May, and June), accounting for o.34% of the number of rental rooms. There are 1,583 rooms for conference teams and other rentals, accounting for 4% of the number of rental rooms. Conference rooms are rented out 321 times throughout the year, (including 41 times rented out on the third floor, 73 times rented out for the second meeting room, and 29 times rented out for the third meeting room) times, the fourth conference room is rented out for 177 times.).

Second management indicators and other work completion status:

(1) At the beginning of the year, the guest room department re-formulated various management systems and job standards based on the actual situation, such as: " Service Desk Job Responsibilities", "Daily Hygiene Inspection System", "Guest Room, Branch, Environmental Hygiene Standards", "Guest Room Film Management System", etc. The conference reception procedures, maintenance records, cleaning vehicle item placement standards, leftover items storage system, damage reporting system, key management system, etc. have been further standardized, so that employees have clear goals and directions for their work, and the quality of guest room service has been improved. One step at a time.

(2) Any management is the management of people first. If people can perform their talents, duties and responsibilities, then other problems can be easily solved. Therefore, the guest room first manages and divides the personnel. The system of dedicated personnel from squad leaders to employees in each area and position has been standardized to further improve the quality of management and sanitation. In order to further refine the sanitation and management, the guest rooms are divided into three areas for management, the middle building, North Building Area A, and North Building Area B. The conference rooms are equipped with monitors for each area. The number of employees in each floor area remains basically the same. . Dedicated personnel are responsible for warehouse management and disinfection work. Let people give full play to their talents and do their best at every level.

(3) In order to ensure the quality of guest room rentals, the room inspection system is strictly implemented.

The main business of the hotel is room rental. Customer satisfaction is the greatest recognition of our work. In order to provide guests with a comfortable and comfortable rest environment, we have improved the room hygiene, facilities and equipment, and the equipment. Strictly implement the ward inspection system in other aspects: employee self-examination, squad leader census, and manager spot inspection, ensuring checks at all levels and striving to minimize omissions. We also keep records of ward rounds, give timely feedback, and make timely corrections to make guests feel at home and welcome more repeat customers.

(4) Increase revenue and reduce expenditure, reduce costs and increase efficiency, and enhance employees’ awareness of energy conservation.

In line with the idea that saving is creating profits, and to eliminate waste, we implement a squad leader regional responsibility system for the distribution of small items. The squad leaders of each district will take charge in the morning, and the remaining items will be collected and recorded in the evening, so that the dispatch and receipt are clear. Accounts are clear. Toothpaste, shampoo and other unused leftovers from guests are left as detergent. The remote control for the guest room air conditioner is usually adjusted to 28 degrees in summer and 20 degrees in winter. Electrical appliances such as air conditioners and TVs are shut down when power is removed. The old batteries replaced by the door locks are still used for the air conditioner remote control and TV remote control, and a dedicated person is responsible for turning on and off the corridor lights in the morning and evening. This also improves employees' awareness of energy conservation.

(5) Full preparations have been made for inspections by the Epidemic Prevention Station, Branch Public Security Section, Technical Supervision Bureau and other departments. In July, all 34 items of the evaluation data of the accommodation industry health supervision quantitative grading scale of the epidemic prevention station passed the test, and received the highest praise from the approved rating.

(6) Strive to expand the long-term private room business.

Long private rooms are the main source of hotel economy. In order to satisfy the customers of the long private rooms, we promptly understand the customers' living habits and requirements of the existing long private rooms and provide personalized services. Such as: sending and receiving emails, adjusting work and rest time, leisure and entertainment, laundry, etc. Regularly consult customers for their opinions, their opinions are the basis for improving our work. Our waiters treat guests like family members, and the waiters can even tell the guests' living habits and personalities in each room one by one.

(7) In order to effectively improve the service level and business potential of employees, in July, we cooperated with the Quality Supervision Department to conduct further training on politeness and etiquette for service desk employees, and conducted practical operations and training in accordance with regulatory requirements. In November It also cooperated with the Quality Supervision Department to conduct practical assessment of all employees in the guest room. Three guest room employees, Teng Huairong, Li Xin, and Liu Xin, won awards, which further improved the employees' service awareness.

(9) Provide conference reception services

Conference rooms have low costs and high profits. The conference reception staff worked overtime regardless of the meeting time and worked hard without complaint, which was well received by the participants.

(10) In terms of safety, regularly put in rat poison, cockroach poison, etc., timely prevent and control the harm of pests to guest rooms, observe and disinfect in time to prevent the spread of infectious diseases. Check electrical switches and water switches. , door locks, door chains, heating, etc. are checked regularly and promptly to prevent problems such as leaks and leaks. Timely reminders are given to the elderly, weak, sick and disabled guests to avoid falls and scratches. In 20xx, there were no cases in the guest room. Major safety accidents occurred.

(11) Shortcomings in the guest room work in 20xx: the first manager has less time to check the unit irregularly on public holidays and after get off work. The second foreman management has strong labor potential and management Poor potential. 3. Severe employee turnover and sick leave, resulting in planned work not being completed on time.

3. The key arrangements for the housekeeping department in 20xx are as follows:

(1) Carry forward the past The achievements of the first stage will further strengthen the management level and service quality. Conduct training on the standardization of meetings, service desk services, and reception. To improve the overall service level of employees in essence and details. (2) Make a small reform to the sanitation system and the visit system: record the number of rooms checked out, the number of rooms checked in, and the number of planned bathrooms for each waiter every day, quantify them, grade them every month, and give rewards . They also want to introduce a ward inspection-free system, and voluntarily apply for ward inspection-free. If there are no problems in the exempted room for one month, appropriate rewards will be given. (3) Implement a reward and punishment system for saving small items, and reward each person who records monthly assessments every day and saves a certain amount. A more detailed step is taken in the distribution of small items. The monitor is responsible for designing forms and filling them out every day. The small items received by each person every day are compared with the number of rooms checked out for management.

(4) Strengthen communication and cooperation with the Engineering Security Department and the General Department on the use of maintenance items, so that old ones that can be repaired are not replaced with new ones as much as possible, so as to reduce maintenance costs and provide the hotel with new ones. Reduce unnecessary losses. (5) The mezzanine floor will be replaced with new films and the rooms will not be discounted. We are also preparing to introduce 1-2 waiters in the middle building and voluntarily apply for exemption from ward rounds. (6) After Luoyang Petrochemical’s long-term private rooms withdrew, the hotel economy suffered a crisis. In order to increase the hotel's turnover, increase its popularity in society, and contribute more to the hotel's profit creation, we need to provide correct marketing guidance to the waiters: we want to take several measures inside the guest rooms, such as being able to contact housing, conferences, dining, wedding banquets, etc. If the turnover income exceeds a certain amount, appropriate changes in positions, positions, etc. within the guest room can be given. The purpose is to create more economic benefits for the hotel.

The above is a summary of the work of the guest room department in 20xx. Finally, let me thank the hotel leaders for their support and understanding of the guest room work in 20xx, and thank all departments for their good cooperation in the guest room work. I hope that in 20xx everyone will unite and work together to make a more perfect contribution to the future of the hotel. Service personal work summary 2

I have been engaged in after-sales service work for Panasonic, Sony, Fuji, Samsung, Hitachi, Sharp and other products since 1997. I have participated in many new technology training sessions within the manufacturer and seminar. He has submitted maintenance examples and technical experience to Panasonic Technical Service Center many times, and published them on Panasonic's national internal technical support website. Since January 20xx, he has served as the technical director of digital product maintenance services for Wenzhou Sairong Electric Co., Ltd. and all branches. The branches include (Shanghai store, Shaoxing store, Taizhou store, Yueqing store, Shangyu store, Ruian store, Lishui store, Longgang store ). Responsible for the training and technical guidance of digital maintenance personnel in our store and various branches. In December 20xx, he was hired as a specially hired technician of the Wenzhou Home Appliance Repair Online Information Service Platform.

In July 1997, he graduated from the radio major of Taokailiao Radio Technical School in Cangnan County. In September of the same year, he entered Wenzhou Sound and Light Home Appliances Maintenance Service Co., Ltd. as an intern. Under the care of the company leaders and the careful guidance of the technical director, he soon became the company's maintenance backbone. With the improvement of my maintenance skills and under the training and guidance of the Municipal Employment Training Center, I obtained the professional qualification certificate for the junior worker of household video equipment in 1998; the professional qualification certificate for the intermediate worker of household video equipment in 20xx; and the professional qualification certificate for the senior worker of household video equipment in 20xx. Certificate. Technology is changing with each passing day. With the popularity of personal computers, in 20xx, I obtained the Intermediate Computer Maintenance Worker Vocational Qualification Certificate under personal self-study and training from Sony Technical Service Center. As a technical supervisor with a desire for management knowledge, I registered in 20xx to study administrative management at the Zhejiang Provincial Party School Correspondence College. I obtained a college degree in 20xx and was rated as an outstanding student every year during the study period. During this period, I received Zhejiang Province Computer Application Ability Assessment Level 3 Certificate. With the development of science and technology, the popularity of digital cameras that combine optics and electronics for home use, I started a new self-study technology upgrade path, and won the digital camera in the 20xx Wenzhou Vocational Skills Series and Wenzhou Home Appliance Repair Skills Competition Ranked first in the camera repair team, obtained the professional qualification certificate for household electronic product repair technicians, and won the honorary title of "Golden Swallow Award". The "Golden Swallow Award" is the Wenzhou Municipal People's Government's recognition of my work over the past ten years, and it is also a summary of my work over the past ten years. I now summarize my maintenance work over the past ten years as follows.

1. Understand and use "look, hear, ask and understand" in maintenance services.

This word is originally a term used in traditional Chinese medicine. In my opinion, household appliances are also alive. They have their own unique life characteristics after they come out of the factory, which means that they will behave if they are sick. . Of course, different electrical appliances have different fault manifestations, and different models also have their own characteristics. This requires accumulating experience in long-term maintenance practice. However, they are also unique, and the method of analyzing and solving problems is universal. Due to limited space, no example analysis can be provided here. (1) Looking, Chinese medicine refers to observing the complexion. Here I refer to the reference data that can be understood from the senses and used for problem analysis. (2) Smell, Chinese medicine refers to listening to sounds. Here I mean listening to the working sounds of electrical appliances being turned on and running. Different products have their own unique sound frequencies when operating normally. This auditory judgment requires extensive maintenance experience. (3) Asking, Chinese medicine refers to asking about symptoms.

Here I mean asking the user about the situation when the fault occurred, the current fault phenomenon, and the environment used by the user. (4) Cutting, Chinese medicine refers to feeling the pulse. Here I mean measuring voltage, current, resistance, and waveform. Through measurement, we can know whether the working output voltage is normal, whether there is overcurrent, and whether the circuit is smooth. In the circuit controlled by the CPU, test whether the basic power supply, crystal oscillation, and reset voltage of the CPU are established.

2. Understand what professional ethics is in maintenance services.

After a "look, hear, ask and answer" inspection, you will basically know how much it will cost and whether it is worth repairing. If there is no repair value, the user will be advised to replace the product with a new one, and the user will be given guidance on the key points of purchase. Although users may have spent a lot of money when they bought it and thought it was still a treasure, but now with the development of technology, consumer electronic and electrical products are getting cheaper and cheaper. It is necessary to explain to users the pros and cons of repairing and replacing them with new ones. This is also a time to test whether a technician has good moral character and professional ethics, whether he puts the interests of users first, and whether he can truly put users first.

3. Understanding learning interest is the best teacher in maintenance services.

As the saying goes, "The edge of a sword comes from sharpening, and the fragrance of plum blossoms comes from bitter cold." Everyone's growth cannot be achieved overnight, and they have to go through many setbacks and the test of time. To learn technology well, I think no matter who you are, you must grasp the following points: 1. You must have a positive attitude. Learning is a long process of knowledge accumulation, which can be as short as one or two years or as long as four or five years. You must overcome the mentality of eager for quick success and quick benefits. , You need to persevere. Some people say they want to learn, but give up when they encounter a little difficulty. In this way, it is difficult to learn real technical knowledge. 2. Always have a learning attitude. The process of learning technology is a process of accumulation of experience. The more you do, the more you will gain. It is the accumulation of experience through continuous practice, so you must do more. 3. It is necessary to combine theory with practice. It is difficult to improve maintenance skills without theory. Even if you repair something yourself, you cannot tell why it was repaired. That means you have not accumulated experience. But just learning theory is not enough. Theory must be verified through maintenance practice, so that real maintenance experience can be generated.

4. Summary

Over the past ten years, I have made certain progress with the help and support of my leaders and colleagues, but I know that I still have some shortcomings. And deficiencies, the theoretical foundation is not yet solid, the business knowledge is not comprehensive enough, and the working methods are not mature enough. In the future work, I will work hard to do better, strengthen theoretical study, accumulate maintenance experience, constantly adjust my way of thinking and working methods, hone myself in practice, exercise myself, and become a Wenzhou worker who is harmonious for Wenzhou people. Make your due contribution. Service personal work summary Part 3

As an ordinary catering waiter working in a hotel, my job is very simple, which is to take good care of the guests. Most people can do it well. I can't be said to be smart, I just have to do well in my position. I also know that my ability is not strong, so I have been thinking that only by continuous efforts can I achieve better results.

This year, due to the influence of the national economic climate and the continued deepening of anti-corruption activities, the catering industry environment is quite severe. How to operate well? Under the correct leadership of the hotel, the catering department will fully implement the hotel operation contracting plan , focusing on economic construction, strengthening management, and being consistent from top to bottom, the catering department has made steady progress and achieved good economic and social benefits despite the sluggish catering industry and heavy contracting tasks. The year-end work of the catering department is now mainly The work is summarized as follows:

1. Completion of various economic indicators:

The annual operating income was _____ yuan, an increase of _____ yuan compared with last year’s _____ yuan. , growth rate __%, operating cost _____ yuan, an increase of _____ yuan compared with _____ yuan in the same period last year, an increase rate of __%, comprehensive gross profit margin __%, an increase from __% last year (or decreased) __%, operating expenses were _____ yuan, an increase (or decrease) of _____ yuan compared with _____ yuan in the same period last year, an increase (or decrease) rate of __%, and the actual completion of tasks throughout the year ____ _ yuan, exceeding the target by _____ yuan (the annual task quota is 3.8 million yuan).

2. Existing problems:

1.

The quality of the food is sometimes not stable enough and the food is served slowly.

2. The service quality of the restaurant is not high enough.

3. The anti-theft work is still relatively poor, and there are cases of theft.

3. Ideas for next year:

1. Improve the quality of products and create ten signature dishes.

2. We will do a good job in the management of Friendship Nightclub and Millennium-old Turtle Hotpot City.

3. Strengthen standardized management and improve the overall management level and service quality of the enterprise.

4. Open restaurant chain branches.

4. Main tasks completed this year:

(1) Pay attention to food hygiene and do a good job in safety and fire prevention.

1. Pay attention to food hygiene, improve the responsibility system for various food hygiene positions, set up a health inspection team, identify the health responsible persons of each sub-department, formulate a system of daily inspections, weekly evaluations, and monthly summaries, carry out mobile red flag competition activities, and carry out health inspections. Sub-departments with good hygiene will be rewarded, and sub-departments with poor hygiene will be punished accordingly. Due to the efforts of all employees, no poisoning accidents caused by food spoilage were found throughout the year, and the hotel successfully passed the annual review and national inspection of star hotels by the provincial and municipal tourism bureaus.

2. Do a good job in safety and fire prevention work, set up a safety and fire prevention leading group, appoint responsible persons for safety and fire prevention in each branch, conscientiously implement the policy of safety first and prevention first, formulate safety and fire prevention systems, improve safety and fire prevention measures, equip each floor with gas masks, organize Employees watch fire prevention videos and receive practical training on fire prevention equipment. The production department regularly cleans the oil fume pipes and performs maintenance work on various equipment. The Food and Beverage Department regularly checks the integrity of gas stoves, and through effective measures, ensures the normal development of various tasks in the Food and Beverage Department and the safety of property. No fire accidents have occurred so far this year.

(2) Implement the hotel operation contracting plan, improve the incentive distribution system, and mobilize the enthusiasm of employees. This year, the Food and Beverage Department has a quota of 3.8 million yuan to hand over to the hotel, an increase of 600,000 yuan from last year's 3.2 million yuan, with an increase rate of 19%. In order to better complete the task, the leaders of the catering department formulated an internal business plan and a benefit wage distribution plan. According to the differences in departments, positions, technologies, skills, labor intensity, etc., the economic indicators were broken down into various sub-departments, and each sub-department was approved. The department's turnover, output, expenses, and gross profit margin are calculated monthly, excess commissions, and energy-saving bonuses fully reflect the principle of linking tasks with efficiency and wages, allowing them to give full play to their respective advantages and find ways to do a good job in business. Mobilized employees' initiative. This year’s per capita monthly income is ____ yuan, an increase of ___ yuan compared with ____ yuan in the same period last year, with a growth rate of __%.

(3) Carry out standardized management. Strengthen coordination relationships and improve comprehensive reception capabilities.

1. To improve the management structure, the quality management team composed of leaders of the catering department and sub-department managers has fully played its role throughout the year. The team not only divides labor but also collaborates, implements the management system from top to bottom, and is responsible for each level. The implementation of rewards and penalties for management efficiency improves the overall quality of leadership and makes management work go more smoothly.

2. Improve the meeting system of the catering department. Meetings include year-end summary meetings, quarterly summary meetings, monthly business analysis meetings, weekly meetings, daily review meetings, before and after work meetings, financial supervision and inspection meetings, health and safety inspection reporting meetings, etc. Due to the improvement of the system, the quality of meetings has improved Improved, superior instructions are implemented in a timely manner.

3. Establish a product evaluation and supply supervision system. In order to minimize the estimated varieties, coordinate all sub-departments to do a good job in product supply, check the estimated product supply situation every morning, afternoon and evening, set up a special book to record the varieties that have been assessed in the market, and at the same time go to the relevant sub-departments Verify and verify, and require signatures from managers to clarify responsibilities. After the establishment of the system, the phenomenon of five or six dishes per city has become a thing of the past, and now the product supply situation has normalized.

4. Strengthen coordination relationships. The hotel has a detailed division of labor and many links. The completion of a job depends on the coordination and cooperation between various departments. It is repeatedly emphasized at the weekly meetings that when problems arise, departments must not blame each other or shirk each other, but must dare to admit mistakes and discover more. Taking advantage of each other's strengths and improving coordination, this year has greatly reduced some of the disjointed and uncoordinated phenomena that existed in the past.

5. Improve comprehensive reception capabilities.

This year, we will fully focus on service standards and product quality, so that our reception capacity will be greatly improved. While doing a good job in hosting various club banquets, cocktail parties, wedding banquets, buffets, and conference meals, we also do a good job in hosting various types of banquets for senior leaders and major companies and hotels, such as receiving presidents, heads of state, and prime ministers of many foreign countries. and diplomatic missions, domestic central ministerial-level leaders, provincial governors, commanders, military commanders, mayors and other leaders; on March 18, the evening market received units’ banquets, wedding banquets and other dining orders for ***165 seats, creating a record of 165 seats since its opening. The highest record for the total number of seats ordered in Lei day; on the evening of September 29, a wedding banquet of 75 seats was held, setting a record for the highest number of seats for a pure wedding banquet in history. Due to the beautiful environment, reasonable prices, delicious taste and first-class service, guests are happy and satisfied.

(4) Expand operations, develop income-increasing channels, and expand operating income. This year, when the catering industry is in recession and business is difficult to do, the leaders of the catering department often conduct market surveys, do business analysis, continue to explore, boldly try, make wise decisions, and follow their own business path. First, six business projects will be opened throughout the year: buffet Chinese food, buffet hot pot, all-you-can-eat seafood, Friendship Night Club, Millennium Old Turtle Hot Pot City, and restaurant chain stores (under preparation). Second, carry out joint venture activities. The catering department, the guest room department, the sauna center, and the tea house cooperate with each other to jointly promote operations. For example, guests can enjoy a 15% discount with their accommodation card, and the sauna center food delivery business is provided to the tea house. Provide fragrant tea and snacks. Third, we carry out eight promotional activities throughout the year, offering California sea bass at one yuan each, free minimum consumption for VIP rooms, and special dishes for 15 yuan each. Quality service month activities, civility and politeness month activities, promotion and prize-winning activities, etc. Fourth, the sales department and production department regularly launch new dishes and order 18 items every month based on market consumption needs. Throughout the year, more than 200 new dishes including thousand-year-old turtle soup were launched, and the operating income increased by more than 1 million yuan. Through a series of business activities, the hotel increased its popularity and achieved good economic and social benefits.

(5) Public relations among all staff to strive for more repeat customers. The leaders of the catering department regard public relations as an important task and often instill public relations awareness and knowledge in meetings of all sizes. When the market is busy, sales department staff go to the floor to communicate with customers, order dishes, and solicit their valuable opinions in different ways. During holidays, call the relevant households to greet them, and send gifts such as Mid-Autumn moon cakes, wall calendars, and New Year cards. Through everyone's efforts, the overall public relations level of the catering department has improved this year, and repeat customers have increased compared with previous years.

(6) In accordance with star standards, improve hardware supporting facilities, beautify the environment, stabilize customer sources, and improve the business atmosphere. The total investment in facilities increased by more than 3 million yuan throughout the year, mainly including: the renovation of the east hall on the second floor, the decoration of the south and north halls on the second floor, the decoration of the corridors and restrooms on the fifth floor, the opening of Friendship Nightclub, and the equipment of the Millennium-old Turtle Hotpot City Purchase, etc., due to the perfect supporting facilities, it has attracted many repeat customers.

(7) Enhance employee efficiency awareness, strengthen cost control, and save expenses. The leaders of the catering department often emphasize the importance of cost control and cost saving, which enhances employees' awareness of benefits and requires employees to take action. At the same time, improve relevant systems, clarify responsibilities, and strengthen control in accordance with the system. Throughout the year, the "Expenses and Expenditure Regulations", "Raw Material Collection, Payment and Deposit System", "Loophole Plugging System", "Rational Use System of Raw Materials", "Office Supplies Receipt System", "Item Subscription System", and "Financial Review Audit System", "Cashier Management System", etc. This year, all employees have developed good habits of saving, opening and closing water, oil, gas and electric switches in a reasonable manner, and stopping waste in a timely manner if waste is discovered. In addition, the leaders of the catering department and the manager of the supply department conduct market surveys regularly to understand market price trends and adjust the purchase price of raw materials in a timely manner. The thousand-year-old turtle soup launched in October was originally purchased as a complete set of semi-finished products. In order to reduce costs, it was later purchased and cooked by ourselves. It lasted for nearly two months, saving more than 30,000 yuan in costs.

(8) Do a good job in political and ideological work and promote the improvement of economic benefits. The catering department gives full play to the role of party organizations and trade union organizations, cares for employees, stimulates emotions and enhances cohesion.

1. Organize employees to participate in the 1997 Yangcheng Excellent Chef and Excellent Waiter Technical Competition, hotel track and field games, calligraphy competitions, skills competitions, chess competitions, table tennis competitions, etc.

Participated in the hotel's poverty alleviation donation activities, learned the "Three Character Classic" activity, and learned 50 English sentences, and achieved good results in various competitions. Among them, in the hotel's track and field games, I won six gold medals and three silver medals. .

2. Throughout the year, the department held 9 Civility and Politeness Month skills and knowledge quizzes, dances, karaoke and other recreational activities, 1 spring outing, 13 study tours, 5 symposiums of various types, 2 women's meetings, 6 home visits, and Patient 20 times. Through various activities, employees have formed a strong group that loves the hotel and is united and hardworking. The employees have good ideological and moral character and have made 8 outstanding achievements in making money throughout the year. The employee team is stable and the turnover is small. The average monthly turnover this year is about 5 people.

(9) Improve the labor employment system and training system to improve the quality of employees.

1. We have a strict labor and employment system. When recruiting new employees in the catering department, those who meet the conditions will be selected on the basis of merit. Those who do not meet the conditions will be rejected without mercy to ensure the quality of recruitment. At the same time, superior leaders went deep among employees to discover talents and constantly enriched the team. Through repeated inspections, 6 directors and 8 foremen were promoted throughout the year. For employees who violate hotel regulations, education is the main focus. Those who refuse to change despite repeated admonitions will be punished and dismissed. 11 employees were punished throughout the year. Due to the strictness of labor and employment, the quality of employees is high and work efficiency is greatly improved.

2. Improve the training system. In order to achieve the expected results of the training, the leaders of the catering department first clarified that the training must be "purposeful", "practical" and "timely". Secondly, a training group was established, and thirdly, a training plan was formulated to combine theory with practice and conduct training in phases and in batches with the old bringing in the new. For example, management training, safety and health training once a month; promotion training, service knowledge, service skills training twice a week, etc. Fourth, conduct regular assessments, and carry out "Promotion Manual", "Service Knowledge and Skills", "Customer Service Standards", "Hotel Management Knowledge", "Production Quality", "Promotion Business Knowledge", "English 50 Sentences" throughout the year ", "Courtesy Phrases", "Safety and Health Knowledge" and other trainings have been conducted more than 200 times.

I may not always work as a waiter in the future, because my husband has ambitions in all directions, and the future of being a catering waiter is not very clear. I can only continue to struggle and work hard on my own. A sky of your own.

I will work hard for this goal. But what I have to do now is to do my job well, and I believe I will do better in the next year!