The main responsibilities of the customer relations department set up in high-end hotels do not include responsible

Daily operations and management. The customer relations department set up by high-end hotels does not include the daily operations and management of the hotel, such as the management and operation of catering, guest rooms, front desk and other departments. The customer relations department is mainly to improve customer satisfaction and loyalty, thereby promoting the hotel's business development and brand image. The customer relations department needs to work closely with other departments to jointly provide customers with high-quality services and experiences and improve the overall competitiveness of the hotel.