The main responsibilities of the hotel front desk reception.

The main responsibilities of the hotel front desk reception:

1.

Receiving guests: greeting, understanding the needs, introducing rooms, arranging rooms, checking certificates, filling in registration forms, collecting advance payment, making room card keys, etc.

2.

Answer questions from in-house or non-in-house guests

3.

Communicate information with relevant departments

4.

Daily data processing

5.

Others (such as large hotels, the division of labor is more specific; Smaller hotels, one post can do many things)