What is the dehumanizing aspect of hotel service?

1, I forgot my first task: to solve customers' problems and satisfy them.

No matter what level of management personnel find problems in service at the service site, they should pick up and fill in the gaps, coordinate all parties, properly handle the problems at the site and satisfy the guests, but some management personnel are not.

2, lax management, lack of strong will to maintain quality standards.

Maintaining hotel quality standards, providing services according to designed service procedures and preventing deviations are one of the main responsibilities of service site supervision. The effect of supervision is closely related to the strong will of managers to maintain hotel quality standards.

In fact, managers' weak sense of responsibility is the direct cause of many quality accidents.

3. Without guidance and supervision, the principle of continuous improvement is forgotten.

Hotel quality management should implement the principle of continuous improvement. On-site managers should not only effectively supervise employees' work, but also give practical guidance to subordinates to improve their work. Many managers often patrol the service site, but they can't smell it in Lan Zhi's room for a long time, and they can't smell it in abalone's place for a long time. They lost their sensitivity and became dull.

4. Being only a judge lacks a comprehensive design of his role.

In hotel management, the emphasis is on location management, but what should be studied more is how to locate. Some managers, on the spot, just find fault with their subordinates, reprimand and punish them, and just act as judges. It is an important content of on-site management to find problems and punish violators. But it may not be appropriate to think that it is the whole content of on-site management. Managers at any level are leaders. The duty of a leader is to lead, guide and push, so that subordinates can do their work well. Management is to let others do a good job. Therefore, it is at least as important for managers to find heroes and heroic stories on the spot and affirm and praise them in time as finding problems.