Traditional Culture Encyclopedia - Hotel reservation - What does it mean to receive GSA at the front desk?

What does it mean to receive GSA at the front desk?

GSA is the receptionist. Receptionist is one of the positions in modern enterprises, and is usually mainly responsible for the registration of customers' visits, telephone transfer and other affairs.

Responsibilities of the receptionist:

1. Obey the work arrangement of the reception manager and director.

2. Special circumstances must be reported to the superior.

3. Accept any work assigned by the boss at any time.

4. Do a good job of collecting and filing guest information, and check the relevant information.

5. Receive the guests, deal with the difficulties and requirements of the guests in the hotel in time, and provide necessary assistance for the corresponding services.

Provide inquiry service, but remember not to tell others the guest information casually.

Print various business reports.

Pay attention to all kinds of publicity activities of the hotel.

Pet-name ruby promote guest rooms and hotel facilities and services.

Attend the reception staff's regular meeting, solve problems in time, and carry forward the sense of ownership and responsibility.