What is the responsibility of the hotel lobby manager?

As a profession, lobby manager plays a very important role in modern hotel catering enterprises.

Entrusted by the general manager, he is a middle-level manager in the hotel or restaurant industry who handles complaints from guests about all the equipment, facilities, personnel and services of hotels and restaurants instead of the general manager, supervises the operation of various departments, coordinates the relationship between departments, and ensures that hotels and restaurants provide quality services to customers in normal order. They are the nerve center of hotels and restaurants and the bridge between hotels, restaurants and guests. Their general work scope includes:

1,; Maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized;

2,; Arrange the work of the day properly, and supervise and inspect the work quality of the front desk and waiters;

3,; Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel;

4,; Answer guests' inquiries and provide necessary help and services to guests;

5,; Do a good job of patrol every day, supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant employees.

In addition to acting as a bridge and link, the lobby manager is also a "watchful eye" to supervise the quality of hotels and restaurants.

Lobby managers generally require college degree or above, and their majors are not limited. I have received training in service management and hotel management, and know the knowledge of public relations etiquette, psychology, management and hotel business.

Familiar with hotel management workflow and management norms, with strong organization, management and coordination capabilities; Have considerable training ability, strong adaptability and fluent oral English.

Have good temperament, kindness, generosity, dignified appearance, cheerful personality, good at communication, overall concept, service awareness and strong sense of responsibility, and can work under great pressure.