How to settle the advance payment at the hotel front desk?

How to settle the pre-authorization by swiping the pre-authorization at the hotel front desk: POS machine-main menu-pre-authorization-swipe the card-enter the authorization amount-enter the password (if there is no password, press Enter directly)-print out the pre-authorization POS sheet.

Pre-authorization after swiping the card: POS machine-main menu-pre-authorization-pre-authorization completion-swiping the card-entering the amount of authorization completion-confirmation-printing the pre-authorization POS sheet.

However, the card pre-authorization is completed: POS machine-main menu-pre-authorization-pre-authorization is completed-manually enter the card number-manually enter the card validity period-manually enter the pre-authorization code-manually enter the authorization date-enter the authorization completion amount-confirm-print out the pre-authorization POS sheet.

How to deal with the cashier at the front desk of the hotel before the night trial? You mean he checked in the same day and left before the night trial? If so, he will manually enter a room fee and do the rest as usual.

How to write the monthly summary of the hotel front desk manager? Unconsciously, I have been working in this hotel for half a year. From the beginning to the present, I believe that apart from my own efforts and efforts, I also have the training brought by leaving the hotel and the support of old employees and leaders. I have learned a lot in half a year, and the well-known business motto "the customer is always right" has been brought to the extreme here.

In order to achieve certain financial goals, hotels should not only meet the material needs of guests, but also meet their spiritual needs. Therefore, as hotel operators, as long as we don't violate the law and morality, we often meet the requirements of our guests. Therefore, induction training will instill in employees: "Guests will never be wrong, only we will be wrong", "Only sincere service will change visitors' smiles". I have always believed that the customer is God's principle, and I have always tried my best to serve myself to the extreme. The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, it also includes answering questions for guests, helping guests to handle service needs, telephone transfer and other services. At the front desk of the hotel, the work is divided into three classes: morning shift, middle shift and all-night shift. One of them is a full-time cashier, and the other two allocate the rest of the work according to the actual workload. This arrangement is relatively loose, and one cashier can be assigned, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. The most important thing is that this way of working can quickly let newcomers gain experience, get guidance from the monitor when the workload is small, and absorb more experience when the workload is heavy, so as to grow rapidly. In the past six months, I have mainly done the following work:

First, strengthen business training and improve their own quality. As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We will regularly provide telephone language skills training, courtesy training, housing sales skills training and foreign language training for receptionists. Only through training can I further improve my business knowledge and service skills, and better provide quality services for my guests.

Second, strengthen my sales awareness and skills to improve the occupancy rate. According to the market situation, the front office actively promotes the sales of single rooms. This year, the hotel launched a series of room promotion plans. While giving preferential policies to the hotel, the receptionist can flexibly grasp the room price according to the market situation and the check-in situation on the same day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has increased. It emphasizes the purpose of the receptionist: "As long as the guests come to the front desk, we will try our best to keep them".

Third, pay attention to the coordination between departments. The hotel is like a big family. Friction will inevitably occur between departments at work, and the quality of coordination at work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is any problem, you can take the initiative to coordinate with this department to avoid things getting worse, because everyone's common goal is for the sake of the restaurant. If it is not solved well, it will bring some negative effects to the hotel.

Fourth, consider how to make up for the mistakes of colleagues and departments, and ensure that guests can check out in time to make them satisfied. The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel service at the checkout, and these problems are not caused by the cashier. At this time, it is most undesirable to shirk or blame the departments or individuals that have caused difficulties. "It's none of our business, but hanging high" not only can't make up for the mistake, but also makes the guests doubt the management of the whole hotel, thus deepening the distrust of the guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between guests and me. Although the sword is good, it is not constantly sharpened "and" after diligent study, I don't know enough. "

Mainly write down the main work content, achievements and shortcomings, and finally put forward rationalization suggestions or new efforts. . . . . . .

The following is for your reference:

Reprint: Summing up is to make a comprehensive and systematic general investigation, general evaluation, general analysis, general research, performance analysis, shortcomings analysis, experience summary and so on. Summary is a kind of applied writing, which is a rational thinking about the work that has been done. Summary and plan are complementary and should be based on the plan. Planning is always based on personal experience.

Basic requirements of summary

1. Summary must have an overview and a description of the situation, some simple and some detailed. This part mainly analyzes the subjective and objective conditions, favorable and unfavorable conditions, working environment and foundation.

2. Achievements and shortcomings. This is the center of summary. The purpose of summing up is to affirm the achievements and find out the shortcomings. What are the achievements, how big, how to use them and how to achieve them; How many shortcomings there are, what aspects they show, what nature they are, and how they come from, we must make it clear.

3. Lessons learned. Once you do something, there will always be experience and lessons. In order to facilitate the future work, it is necessary to analyze, study, summarize and concentrate the experience and lessons of the past work, and rise to the theoretical level to understand. Future plans. According to the tasks and requirements of future work, draw lessons from previous experience, make clear the direction of efforts, and put forward improvement measures.

Summarize matters needing attention

1. We should be realistic, our achievements should not be exaggerated, our shortcomings should not be narrowed, and we should not resort to deceit. This is the basis of analysis and learning lessons.

2. Clear organization. The summary is written for people to see. If it is not clear, people will not understand it, and even if they do, they don't know why, so the purpose of summary will not be achieved.

It should be appropriate and detailed. Materials are essential and phenomenal; There are important things and minor things, so when writing, we should go to the weeds and save the essence. The problems in the summary should be divided into primary and secondary, detailed, detailed and abbreviated.

Basic format of abstract

1, title

2. Text

Introduction: overview, overall evaluation; Summarize the full text.

Subject: analyze the shortcomings of achievements and sum up experiences and lessons.

Conclusion: Analyze the problem and make clear the direction.

Step 3 sign

Signature,

date

At the front desk in the hotel, what is the middle checkout? It means that some items consumed in a room should be settled first.

How to change the pos machine into cash when checking out at the front desk of the hotel? Hello, this suggestion is related to the system. Contact the system manufacturer, or ask the administrator directly at the front desk. The administrator will usually teach you.

Total financial column of hotel front desk account

How to write the summary of hotel front desk work and the completion of work objectives

Work attitude, work discipline

Lack, direction of efforts

Summary of hotel front desk work. Work related content 1. The overall work of the front desk requires meticulous standardization, and strives to make no mistakes or make as few mistakes as possible. 2. Working procedures. Be familiar with all kinds of work processes and master the work steps skillfully. 3. When selling a house, pay attention to the price corresponding to different preferential conditions, for example, the price corresponding to a deluxe room with breakfast and without breakfast is different. 4. Pay attention to the special room prices launched by the hotel for special periods such as holidays and different sales seasons. 5. When receiving non-mainland teams, pay attention to complete collection of information such as name, gender, nationality, arrival and departure date, room number, certificate type, certificate number, visa type and validity period. 6. Prevent price changes caused by input errors or system problems. It is customary to inquire about the revision report of the house price on that day, and correct the mistakes immediately when found. 7. Pay attention to check-in time, check-out time, payment method, house price, certificate type, visa type, certificate validity period and other information when inputting guest information on the computer. 8. When the guest checks out, pay attention to the room card, the results of rounds and other matters. In the event of an accident, corresponding measures should be taken immediately according to the specific situation. For example, guests must wait for three minutes before leaving the store. If the guest loses something in the room, give it to the guest immediately. If the items in the room are lost, please ask the guests to help find them or inform them that they need compensation immediately; If the guest's room card is lost, the guest should be informed to pay a certain fee. 9. When checking out for the guests, pay attention to the completeness of the deposit slip, bill, card slip, expense voucher, miscellaneous bill and mini-bar charge slip to ensure the refund is correct. 10, when the guest checks out, pay attention to determine whether and how much different rooms are charged at different times. 1 1. Avoid losing, making mistakes or altering invoices. It is customary to write down the room number first, and then fill in the unit and account number, which is convenient for checking and supplementing information when auditing before going to work; If you are not busy when you check out, you can fill it out at one time. 12. The number of meeting rooms in the middle shift shall be confirmed by the effective signatory or person in charge. 13. When receiving a team or meeting, confirm whether it is necessary to inform the sales representative first when adding or canceling rooms. Second, the service-related content 1, familiar with the streets, specialty restaurants, tourist attractions, pharmacies, shopping malls, banks and post offices near the hotel.

Dear _ _ _ _ _ _ _ _ _ _ _ _ _

Hello! First of all, thank you very much for taking time out of your busy schedule to read this thousand words self-criticism book I wrote!

I don't want to make any excuses for my mistakes, which will only make me more ashamed and ashamed. This critical letter is mainly to show you that I hate this wrong behavior and I am determined not to make similar mistakes again. At that time, I was deeply shocked by the instructions of the leaders again and again, and the serious expression was still in my eyes. At the same time, I also deeply realized the importance of this matter, so I repeatedly told myself to take this matter as a top priority and not to live up to the painstaking efforts of leaders and colleagues. I didn't think about my current responsibilities, which led to my work mistakes.

Through this incident, I feel that although it happened by accident, it is also the inevitable result of long-term relaxation of demands on myself and lax work, and it also meets the requirements of our times-building a new style, stressing civilization and running counter to it. After a few days of reflection, I made a detailed memory and analysis of my work growth experience in these years. I remember that when I first went to work, I was very demanding of myself, and I could abide by the relevant rules and regulations at any time and place, so as to try my best to complete all the work. But in recent years, because my work has gradually embarked on the track, I am familiar with everything in the company, especially the care and help of the leaders, which makes me feel very warm, and I have slowly begun to relax my requirements, but I feel that I have done a good job. Therefore, what happened this time not only made me feel ashamed, but more importantly, made me feel sorry for the trust and concern of the leaders.

Now, the big mistake has been made, and I deeply regret it and deeply review it. The fatal mistake in my mind is as follows:

The ideological consciousness is not high, and the understanding of important issues is seriously insufficient. Even if there is understanding, it has not really been put into action.

The fundamental reason for my low ideological awareness is that I don't respect others. I don't think deeply and responsibly about my work, and I don't realize how difficult it is to find a suitable job now.

Our department decided to carry out the following rectification:

1. Dig deep into the root of your own ideological mistakes and find out the possible serious consequences.

2. Seriously overcome the shortcomings of laziness and carelessness in life, work hard and make up for my mistakes with excellent performance.

3. Always strengthen communication with colleagues to ensure that similar mistakes don't happen again.

In addition, I also saw the bad influence of this incident. If everyone is as free and careless as I am at work, how can we implement it in time and do a good job? At the same time, if this unorganized concept of discipline, unhealthy atmosphere and uncivilized performance are formed in our collective, there will be no improvement in our work and service will only be an armchair strategist. Therefore, the consequences of this incident are serious and the impact is bad.

A few hundred words can't express my condemnation of myself; More scolding is hidden in my heart. I hope the leader can give me a chance to turn over a new leaf. If the company can give me a chance to turn over a new leaf, I will turn my regret into strength. I will never fall in the same place. I will work hard, be serious and responsible in the future, and strive to make greater contributions to the development of the company. So, I want to thank the leader for letting me write this check. It was the leader who made me realize my mistake and gave me the opportunity to correct it. To tell the truth, I am really happy to work in the company and know many colleagues!

In this case, I also feel that I still lack a sense of responsibility in my work. This fully shows that I don't attach importance to the ways and means of work in my mind, and also shows that I don't have enough sense of responsibility for my work, I don't do my work better, and I don't have the ideological motivation to inject myself into a new level. In my own mind, I still have the idea of muddling along. Now, I deeply feel that this is a very dangerous tendency and an extremely bad sign. If leaders fail to find out in time and ask themselves to reflect deeply, and let them continue to indulge in development, the consequences will be extremely serious, and even what kind of mistakes will occur. Therefore, through this incident, I feel deeply saddened, but also lucky, and feel that I woke up in time, which is undoubtedly a key turning point in my future life growth. Here, while I make a review to the leaders, I also express my heartfelt thanks to you.

After what happened, I knew that nothing could make up for my mistake. Therefore, no matter how the leader punishes me, I won't have an opinion. At the same time, I ask the leader to give me another chance to express my awakening through my own actions and redouble my efforts to make positive contributions to the company. Please believe me.

Reviewed by:

Time: _ _ _ _ _ _ _ _ _ _ _