Summary of Personal Simple Work of Hotel Logistics

After working for a period of time, there will be a lot of gains and growth, and you may make mistakes. It is very necessary to sum up your work. The following is a summary of my personal simple work in hotel logistics, which is for your reference only. Welcome to read this article.

Summary of Personal Simple Work of Hotel Logistics (1) Time flies, another year has passed in the hotel, and I have been doing hotel logistics for a whole year. During this year, I had mistakes and shortcomings in logistics, but I also had achievements and advantages. Generally speaking, I have been doing logistics for a year. Now at the end of the year, I also make a summary of my logistics work, as follows:

First, the hotel kitchen cleaning work

As a logistics manager, I am responsible for kitchen hygiene, which is very important. In order to make customers eat safely and healthily in the hotel, it is necessary to do a good job of hygiene, so kitchen hygiene is part of my logistics work this year. I will clean the kitchen early every day, sterilize all the kitchen utensils at high temperature, wash all the dishes and chopsticks with hot water, and then put them in the disinfection cabinet for disinfection and drying to facilitate customers' eating. Every time the kitchen produces kitchen waste, I have to clean it up and take it to a special place to strictly control the hygiene of the kitchen to avoid bacteria and food safety problems.

Second, the procurement work

As a logistics, but also responsible for procurement, this year's hotel procurement work is also better. Every morning I will go to the vegetable market to buy fresh ingredients, and at night I will record the ingredients of the dishes cooked by the chef the next day. Each ingredient will be recorded in detail. First, it is convenient for me to shop in the morning, and second, it is convenient for me to sort out the quantity and weight of ingredients so as not to cause waste. During this year, with the approval of the hotel leaders, I upgraded all the tools and equipment used in the kitchen twice, which provided good equipment and tools for everyone's work and facilitated everyone's work. Of course, I write all these materials in a special notebook and make a good account book and give it to the leader.

Third, personal shortcomings.

In this year's logistics work, there are also shortcomings. After all, I am not an experienced person, and I also have many defects. Especially in purchasing, I sometimes don't shop around because the hotel is in urgent need, which leads to some equipment purchasing mistakes, which also causes the loss of hotel reading and adds a lot of trouble to my work. Now that a year has passed and a new year is coming, I will try my best to correct these shortcomings and make my work smoother.

Time always flies. I have gained something from my work in hotel logistics this year, but I have also lost something, but overall I have gained more. I will try my best to preserve what I have learned in this year, and do a better job in the logistics of the hotel in the new year to pay my own value for the hotel.

Summary of Personal Simple Work of Hotel Logistics (II) The hectic 20xx year is about to leave, and the jubilant 20xx year is approaching. In the past year, all our staff, under the leadership of the hotel leaders, went up and down to Qi Xin to share weal and woe and successfully completed all the work. The logistics department where I work is outstanding and remarkable. Below, as the logistics foreman, I will make the following report on the work of the logistics department this year:

First, pay attention to safety and establish a sound logistics support mechanism.

Carefully plan and establish a perfect logistics guarantee mechanism. Fiona Fang cannot live without rules. In order to ensure the efficient and high-quality development of hotel logistics, our logistics department and all employees have formulated a feasible logistics guarantee system with reference to existing laws and regulations, public security management regulations and fire protection regulations, combined with the specific situation of the hotel, as the basis for the logistics department to carry out various tasks.

Second, pay attention to safety, conduct safety inspection and safety education.

Conduct safety inspection every day and conduct safety education every week. Accidents come from paralysis, and safety comes from vigilance. As a logistics department, we know the importance of safety work. Quality is the life of a hotel, and safety is the key to quality. To this end, our logistics personnel classify various security issues and assign special personnel to be responsible. Security guards are responsible for security and theft prevention, and electricians are responsible for circuit inspection and maintenance. Once there is any situation, it is required to deal with it immediately and make a record. In addition, we also actively cooperate with the local fire department to do a good job in fire control. We also posted safety slogans in conspicuous places to remind guests of personal and property safety. At the weekend, we will classify all kinds of reported safety problems, work together, discuss and handle opinions, and then give feedback. In order to improve the enthusiasm of employees, the logistics department also implements a reward and punishment system, linking safety issues with employee rewards and punishments.

Third, grasp the routine to ensure the normal operation of logistics supply.

Work overtime to ensure the normal operation of water supply, power supply and heating facilities in the hotel. As we all know, the water supply, power supply and heating system of the hotel is complicated. Take the circuit as an example, as long as a circuit goes wrong, it may lead to power outages in many departments, which will not only bring economic losses to the hotel, but also cause irreparable reputation losses. Therefore, the logistics department pays attention to every detail of water supply, power supply and heating facilities.

Fourth, concentrate on the successful reception of NPC deputies.

Due to the effective organization, our hotel successfully completed the reception of NPC representatives. The logistics department played an active role in the reception work. From the lobby area to the client area, and then to the arrangement of flowers at the venue, we all take it seriously. The lobby area is the facade of the hotel. The logistics department carefully designs and arranges flower baskets in the lobby to give guests a comfortable feeling. The safety of the customer area is particularly important. The logistics department arranges security personnel to monitor 24 hours a day, and once there is an emergency, it will immediately deal with it according to law. For customers' rooms, we also decorate them carefully to make them feel at home. The meeting place is where the delegates meet. In order to better complete the service work of the venue, the logistics department specially trained the service personnel. All the delegates at the meeting expressed satisfaction with our service.

There is no shortage of gold, no one is perfect, and we also have shortcomings. Now, please put forward and correct me:

First, due to the many tasks and great pressure of hotel logistics, employees will inevitably take it lightly, thus posing security risks. In this regard, we always patiently persuade and educate employees at the right time and place. Due to the proper methods, employees are convinced of critical education. According to the reward and punishment system, colleagues set an advanced example and call on backward employees to learn advanced.

Second, hydropower facilities are aging, and the logistics cost of replacement and maintenance is high. We will cooperate with other departments to solve this problem.

Plan for the coming year: listen to your opinions and suggestions with an open mind, and strive to get rid of the shortcomings in the work and improve the shortcomings in the work. We are convinced that with the assistance of various departments and through the efforts of our departments, we have the determination and ability to make 20xx logistics better and make greater contributions to the hotel.

Summary and Collection of Personal Simple Work of Hotel Logistics (3) The hectic year is coming to an end. Looking back on this year's work, I have gained a lot. It is necessary to sum up the gains and losses in this year's work in order to go up a storey still higher next year. This is a summary of my work.

I. Overall review of the work

The profit of an enterprise is the first goal and the only guarantee for its survival. The work of a department should also focus on the center of the enterprise. As a service department, the logistics department's primary task is to do a good job of cleaning and provide a clean, quiet, comfortable and warm rest environment for the guests, but at the same time, it is also necessary to generate income and save expenses for the enterprise. Over the past year, with the joint efforts of all staff and department managers, all the parts with business indicators have completed the tasks given to us by the villa leaders at last year's work meeting. While trying to generate income, we also don't forget to save money. The department saves work throughout the year and tries its best to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the group's profit.

In the second year and xx year, I completed the following work.

1. Learn and standardize the terms of post service, and strive to improve the quality of customer service. In order to reflect the professional quality of hotel staff, I am not familiar with the terms of service of each post and am not standardized. Among my colleagues, I learned the service language of the post in the training of the manager in charge of logistics in our group, and then absorbed it into my own use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will strengthen my study and application.

2. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. The logistics department is the main revenue-generating department of the company, and the capital cost is also very high. In line with the concept that saving is to create profits, my colleagues and I will start from ourselves, from scratch, and put an end to all waste, mainly in the following aspects:

① Recover disposable low-value consumables for customers, such as toothpaste, which can be used as cleaning agent.

(2) Every morning, it is required to turn off the crossing light returning to the floor and turn it on after six o'clock in the night shift. Unplug the electric card after checking out and perform the room day after day, which can save the company a lot of electricity.

3. In order to do a good job in logistics health and service, leaders often assess our room cleaning skills and ward round skills. It is found that our operation is not standardized and scientific. In view of the existing problems, the personnel at or above the logistics level in the district held a special meeting to analyze the existing problems, retrain employees and correct bad operating habits. We also kept practicing in the off-season, carefully cleaned and inspected every room, and achieved certain results through examination, which improved the sanitary quality of the room and reduced the overtime of rounds.

4. The leaders adopt centralized training, special training and individual guidance training for employees, which greatly improves the hotel awareness of employees and further deepens the service concept. Smiling with voices has become the conscious action of employees. We have a vivid understanding of what personalized service is. From sensibility to rationality, the whole group has formed a good atmosphere of "all work is to satisfy customers". Thus, the pre-job training, departmental training and team training of employees have been comprehensively combed and improved from theory to practice.

3. For various reasons, there are some problems in my work.

1. It is easy to bring personal emotions to work. When you are happy, you are warm and thoughtful, and when you are unhappy, you are somewhat negligent. In the future, you should strive to overcome this situation in your work and truly establish the consciousness that customers are God in your mind.

2. The cleanliness of rooms and public areas needs to be further improved.

3. The service standard of each post needs to be further strengthened.

4. The facilities and equipment maintenance plan has not been put in place.

5. Due to the thoughtlessness in changing shifts, it is considered that minor problems do not need to be handed over clearly, which leads to such problems. If I don't know the little things, it will easily lead to big mistakes. I must take strict precautions to avoid mistakes in the future.

Four, about next year, my plan

1, live a good day.

2. Improve service measures to improve customer satisfaction.

3, strengthen education and training, strengthen the quality of employees.

4. Standardize management and promote the healthy and orderly development of enterprises.

5. Strengthen marketing and constantly adjust the customer structure.

6. Do a good job in individual customer sales.

7. Reasonable booking in peak season to maximize sales.

8, standardize the message service, let the guests feel our professional management level and hotel service level.

9. Learn more and enrich yourself.

Practice has proved that with the intensification of market competition, guests have more room to choose hotels. To improve the hotel's "marketing competitiveness", we should first innovate ideas, adjust business strategies and policies in time, optimize the design of our own products, make the strategy innovative and changeable, and constantly innovate business policies according to different seasons, so as to keep the logistics occupancy rate at a high level under the severe situation.

On the coming day of xx, we will set sail again and embark on a new journey. I will set higher standards for myself, work hard and create new benefits for the company.

Finally, I hope everyone can go to a new level next year, thank you!

Personal summary of hotel logistics (4) I am an employee of hotel logistics department. Before you know it, 20xx years will pass. In the coming 20xx years, reviewing the work plan of the previous year and all kinds of busyness in this year, the employees in the logistics department have made painstaking efforts. Everybody Qi Xin works together and works hard. While completing the plan, they also created surprises, but there are still shortcomings that we need to sum up and make up. Now make a simple summary of the year's work:

First, strengthen internal training in the kitchen.

According to the work summary of last year, the kitchen staff have poor working ability and weak working consciousness. It is necessary to strictly grasp the work service consciousness of new employees, strengthen their work skills and enhance their comprehensive ability.

Second, strengthen communication and coordination between the front and back offices.

Improve customer service. Regular kitchen and front desk coordination meetings will be held to enhance the team awareness and service awareness of xx employees, find and solve the shortcomings in their work, and help each other between the front and back desks to jointly enhance the brand of the restaurant.

Third, reasonable arrangement of personnel.

Comprehensive utilization of labor force In today's increasingly fierce competition, the staff is tight. According to the existing kitchen staff, we should make reasonable arrangements and make comprehensive utilization, adjust the work content of employees in time, and improve their work efficiency.

Four, to further standardize and clarify the kitchen reward and assessment system.

In order to improve the work efficiency of kitchen staff, enhance the team's combat effectiveness and cohesion, improve the overall level and quality of employees, and cultivate employees' positive work attitude, the reward and assessment scheme for employees has been further refined.

Verb (abbreviation for verb) is as usual.

Doing a good job in the "five-routine law" and hygiene work in the kitchen has always been one of the focuses of kitchen work, and kitchen staff have been persistently implementing it. In the hotel's star self-examination, it was praised by the hotel leaders, and it was also rated as the "five-routine method" demonstration kitchen of the western food department.

Sixth, reflect the restaurant brand.

Highlight personalized service. In the service on weekdays, the front and back offices cooperate with each other, and there is no lack of personalized service to give special treatment to special guests. There are nutritious meals for pregnant women over two months, as well as personalized dishes for frequent customers who like food for a long time.

Seven, adhere to the coordination of the kitchen, strictly control the quality of products.

Ensure that the finished or semi-finished products in the kitchen meet the standards and improve the service and quality of the department.

Eight, the successful completion of the moon cake sales task.

Qi Xin and Qi Xin, the kitchen staff of the annual moon cake sales work, work together to focus on the sales work. Although the sales ability of kitchen staff is weak, after more than two months' efforts, the task was successfully completed.

Nine, the festival food activities are colorful.

From the Chinese-western mix-and-match package to the classic buffet bar, from the warm Mother's Day package to the Christmas dinner, it brings guests not only delicious food, but also surprise and satisfaction.

Ten, to create a distinctive excellent western food.

The kitchen has been innovated and developed, and many western-style dishes that are deeply loved by guests have been developed. In the province's cooking skills competition, won a number of gold medals and special prizes, winning honor for the hotel.

All of the above can not be separated from the concerted efforts of all employees, Qi Xin, but also from the support and cooperation of leaders. Although the logistics department has made some small achievements, we are not proud. We are more concerned about what shortcomings we still have and how to create more achievements tomorrow. In the new year, we will face difficulties together and challenge the future together.

Hotel Logistics Personal Simple Work Summary Collection (5) Time flies, another year has passed in the hotel, and I have been doing hotel logistics for a whole year. During this year, I had mistakes and shortcomings in logistics, but I also had achievements and advantages. Generally speaking, I have been doing logistics for a year. Now at the end of the year, I also make a summary of my logistics work, as follows:

First, the hotel kitchen cleaning work

As a logistics manager, I am responsible for kitchen hygiene, which is very important. In order to make customers eat safely and healthily in the hotel, it is necessary to do a good job of hygiene, so kitchen hygiene is part of my logistics work this year. I will clean the kitchen early every day, sterilize all the kitchen utensils at high temperature, wash all the dishes and chopsticks with hot water, and then put them in the disinfection cabinet for disinfection and drying to facilitate customers' eating. Every time the kitchen produces kitchen waste, I have to clean it up and take it to a special place to strictly control the hygiene of the kitchen to avoid bacteria and food safety problems.

Second, the procurement work

As a logistics, but also responsible for procurement, this year's hotel procurement work is also better. Every morning I will go to the vegetable market to buy fresh ingredients, and at night I will record the ingredients of the dishes cooked by the chef the next day. Each ingredient will be recorded in detail. First, it is convenient for me to shop in the morning, and second, it is convenient for me to sort out the quantity and weight of ingredients so as not to cause waste. During this year, with the approval of the hotel leaders, I upgraded all the tools and equipment used in the kitchen twice, which provided good equipment and tools for everyone's work and facilitated everyone's work. Of course, I write all these materials in a special notebook and make a good account book and give it to the leader.

Third, personal shortcomings.

In this year's logistics work, there are also shortcomings. After all, I am not an experienced person, and I also have many defects. Especially in purchasing, I sometimes don't shop around because the hotel is in urgent need, which leads to some equipment purchasing mistakes, which also causes the loss of hotel reading and adds a lot of trouble to my work. Now that a year has passed and a new year is coming, I will try my best to correct these shortcomings and make my work smoother.

Time always flies. I have gained something from my work in hotel logistics this year, but I have also lost something, but overall I have gained more. I will try my best to preserve what I have learned in this year, and do a better job in the logistics of the hotel in the new year to pay my own value for the hotel.

After a year of exploration, I gradually became familiar with and adapted to my post, and gradually formed my own understanding and views on the administrative work of the administrative department. As the only non-business department in the hotel's six departments and one room, the administration department plays the role of communicating up and down, coordinating left and right, contacting all parties and taking into account both inside and outside. The administration department is the most complicated and complicated department in a unit, the department closest to the leader and the department most closely related to the interests of employees. Therefore, its operation directly affects the overall work level and efficiency of the hotel. For me who just joined the work, the task at this stage is to study more, think more, do the tasks assigned by the leaders carefully, expand my knowledge and mature myself as soon as possible. The situation since taking office is summarized as follows.

First, do a good job in administrative management.

In order to strengthen hotel management, a number of rules and regulations, such as vehicle management system, driver safety agreement and dining management regulations, have been formulated, and the working procedures have been standardized through the implementation of various systems. Assist hotel leaders to organize the preparations for the foundation stone laying ceremony of the hotel. The groundbreaking ceremony of the hotel is of great significance. It not only marks the full-scale start of all hotel projects, but also symbolizes a new starting point, new opportunities and new challenges for hotel development. Through the active cooperation with the staff of the management Committee, the interpersonal relationship has been expanded and the organization and coordination ability of all aspects has been improved.

Second, the maintenance work

Maintain office equipment, such as printers, photocopiers, fax machines, computers and networks. Since the establishment of the hotel for several months, all kinds of equipment have been increasing, and the maintenance difficulty has also increased. In order to avoid affecting normal work due to equipment problems, I resolutely solve minor problems immediately, and actively contact manufacturers or dealers for major problems to ensure that employees use unaffected office consumables in the shortest time. The hotel has a great demand for various consumables, such as printing paper, toner and computer accessories, and actively ensures the supply of these conventional consumables.

Third, vehicle management.

Strengthen vehicle management to ensure driving safety. According to the requirements of the hotel's vehicle management system, we should practise economy, strictly control and uniformly dispatch, conscientiously do a good job in daily work such as vehicle fuel consumption and driving registration, and ensure the timely, rapid and safe use of hotel official vehicles. The hotel car uniformly specifies the maintenance location and insists on prior declaration, which ensures that the hotel official car can be repaired and maintained in time.