Explanation of English Terminology of Hotel Front Desk (2)

Explanation of English Terminology of Hotel Front Desk "Recommended"

Hotel chain

It means hotel chain. A company or system that owns and operates more than two hotels. Chain hotels use a unified name and logo, and implement unified management. Management norms and service standards.

Housing credit limit

Refers to the credit line. Refers to the maximum amount that the hotel allows guests to spend on credit at the hotel.

Room list

It means the team list, which is used to assign rooms when booking and checking in for tour groups.

folding bed

It means folding bed, also called folding bed. Extra bed. .

Guest room listing price

Retail price refers to the price at which a guest directly buys room goods in a hotel.

faulty

It means that the room is not good, because it needs maintenance and can't be rented out.

Overbooking means overbooking.

Double room

Refers to the ratio of two people to a house. There are two guests in the guest room at the same time, that is, two people occupy the room, and the ratio of two people to the rented room is called the ratio of two people to the room.

Emergency?Exit?

It means emergency exit. The hotel has a specially set exit for the staff in the museum to escape in case of fire and other emergencies.

Executive floor

Executive floor

The hotel divides the room into one or several floors to receive senior business executives. These floors are called executive floors. It has its own reception, cashier's office, restaurant, lounge and so on. , to provide meticulous and thoughtful service for guests, its rooms are more luxurious than ordinary rooms.

Get lost & find

It means lost and found.

Late check-out

It means checking out as soon as possible.

log book

It means work diary.

FIT (short-term FIT)

It means individual traveler.

room type

It means the type of room.

Common room types are: single room, double room, triple room, standard room, deluxe room, suite, connecting room and apartment.

Different types of rooms are suitable for different types of guests.

group

It means groups, which refer to those groups that organize tourism activities.

solve

It means payment or settlement. Pay off or sign the credit owed to the hotel. There are several ways to pay the bill: cash, credit card, check, reimbursement, etc.

have a full house

It means the room is full.

Room state

It means room status.

General room status is divided into: the house has been cleaned, the house has not been cleaned, the vacant room has been cleaned, and the room has been repaired.

upstream sale

It means selling the room at a higher price according to the characteristics of the guests.

test

This means that guests can check out of the library.

doorman

It means entrusted agency.

Arrival and departure times

Arrival: refers to the time when guests arrive at the hotel.

Departure: refers to the time when guests leave the hotel.

Vip: (short for very important person)

It means important guest.

record

Refers to the process of staying in a hotel.

Pre-registration

Pre-registration.

Before the guests arrive, help them fill in the registration form according to their historical data.

PassiveOpticalNetwork

Indicates that the guest has paid the accommodation voucher.

Principal folio

Master account.

All expenses incurred by two people or more rooms are recorded in a special account, which is called the main account.

Confirm the reservation

It means confirming the reservation. Refers to the hotel's reply to the guest's reservation requirements.

Room change

Change rooms for guests.

down payment

It means advance payment. Refers to the deposit paid by the guest at the time of reservation.

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