What should I do if JD.COM E-card recycling fails?

Contact the customer service of Tongcheng.

The failure of recycling must be caused by unqualified conditions or restrictions. Please consult Tongcheng customer service for formal recycling process before recycling.

JD.COM E-Card is a single-purpose prepaid card issued by JD.COM. You can only buy self-operated goods or services in JD.COM Mall. The amount in the electronic card can be used against the equivalent cash, and multiple electronic cards can be used cumulatively. If the amount in the card is not enough to offset the commodity price, the customer needs to use other payment methods to make up the difference and deduct the amount in the electronic card immediately.