What is the main job of a hotel receptionist?

Welcome customers and answer their doubts.

1: Use service honorifics, greet customers with a smiling face, and take the initiative to ask customers for numbers. When customers leave the restaurant, they should smile and thank them. When there is a telephone reservation or someone comes to make an appointment, you should fill in the reservation book accurately, repeat it after listening to the customer's words, try to remember the names, habits and preferences of frequent customers, make them feel at home, and be familiar with the hotel's service facilities so as to answer their inquiries.

2. Responsible for public health within the approved scope. The usher should know the menu and reservation of each meal and be familiar with all the banquet halls, tables and seats in the restaurant.

3. Neat, beautiful, polite and enthusiastic. Stand in front of the restaurant 30 minutes before eating and greet the customers with a smile. When customers arrive, greet them with a smile at a distance of 3 meters, bend over to say hello at a distance of 1.5 meters, bend over 30 degrees, signal them to come in, and help them store clothes and other items.

The usher brought the guests into the restaurant. First, the first greeter gives a greeting speech to the customer, asks about the customer's situation and arranges corresponding seats according to the number and requirements of the customer, and then gives it to the second greeter. When the waiter meets the customer, he first gives a welcome speech, pulls up the chair and gives up his seat, then gives the customer tea and towels, and then puts down the mouth cloth, chopstick sets, multiple seats, etc. according to the customer's situation.