Is the hotel irrevocable policy legal?

The hotel's irrevocable policy is illegal.

Consumers need to check out due to force majeure, and if the hotel disagrees, they can bring a lawsuit to the people's court. However, if consumers check out after booking a hotel without deciding or agreeing to cancel it, they need to bear the corresponding liability for breach of contract.

Irrevocable hotel is the overlord clause. Irrevocable hotel policy is called non-standard clause or unfair clause in business and law. Because these policies violate the protection of consumers' rights and interests, they bring inconvenience and economic losses to consumers.

The scale of hotel cancellation policies may vary according to hotels and booking channels, but in general, hotel cancellation policies can be divided into the following categories:

1, free cancellation policy: this policy is usually applicable to orders that do not specify a specific check-in date when booking, and guests can cancel at any time after booking;

2. Non-cancellable policy: This policy usually applies to orders with a specific check-in date at the time of booking. Once the order is confirmed, the guest can't cancel it. If the guest does not check in, the hotel may deduct the first night or all the room charges;

3. Time-limited cancellation policy: this policy usually stipulates that guests need to cancel their orders within a certain time after booking, otherwise they will be deducted from the first night or all room rates. This time may vary depending on the booking date and hotel;

4. Step-by-step cancellation policy: This policy is usually applicable to orders that do not specify a specific check-in date when booking, and guests will charge different amounts of fees according to the time step when canceling orders. As the check-in date approaches, the deducted fees usually increase;

5.30-minute free cancellation policy: this policy is usually applicable to orders that do not specify a specific check-in date when booking, and guests can cancel the order within 30 minutes after submitting the order. This policy is usually used in promotional activities to attract customers to place orders.

The hotel's countermeasures cannot be cancelled:

1, negotiated with the operator;

2. Request consumers' associations or other mediation organizations established according to law to mediate;

3. Complain to the relevant administrative department;

4. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

5. Bring a lawsuit to the people's court.

To sum up, the cancellation policies of each hotel may be slightly different. The specific policies can be checked at the time of booking or directly contacted with the hotel.

Legal basis:

Article 9 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Consumers have the right to choose their own goods or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.

Consumers have the right to compare, identify and choose their own goods or services.

Article 39

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.