How to be a good restaurant foreman

First, the foreman, as a grass-roots manager, is the leader to work. 1, the management has no prestige, everyone is one level older than you and is strictly in charge. No matter what the employees say, "the xx leader asked me to do it", the superiors will say what you are doing. Generally speaking, if you put yourself in the right position, you can take the lead in doing the tasks assigned by yourself and eat more and lose more. Over time, your employees will be very concerned about your work status and work. There is a standard,' if I do this, you have to do it', so that you can establish your own practical and rigorous management style in your work, and the efficiency will naturally come out.

2. You must punish, or even severely punish, the employees who did the wrong thing, so that other employees and your superiors can understand your requirements for work execution, and your superiors can rest assured that doing so will be wrong and will not dare to make the same problem again; However, you should pay attention that no one wants to be punished. If your employees don't talk, they will have opinions in their hearts. Generally speaking, they can handle it this way. After work, they will go to dinner with the punished employees or the whole class. Very straightforward to say, "I'm sorry, I sent you to work, and now I invite you to dinner. We are still friends, but I hope we are friends, which can help me finish my work better at work. After work, we still play delicious food and work. "

Treat your employees as brothers, pay more attention to frequent communication, find more like-minded hobbies and interests, and do more activities together. However, you must work meticulously. When employees are convinced of your work, they can be together in life, and the cohesion of the small team will naturally come out, and the work results will naturally come out. I'm sure your superiors will see your ability.

How to be an excellent restaurant foreman

The foreman of a modern hotel is a bridge between leaders and employees. To be an excellent foreman, you need extensive knowledge, good behavior habits, excellent business skills and excellent psychological quality. It can be said that this is both a science and an art, which involves all aspects, but to sum up its main points, we can make efforts from the following two aspects, namely, external tree image and internal cultivation of internal strength. Two principles

First of all, the image of the outer tree. The so-called image is a person's mental outlook. The main job of the hotel is to provide quality service for the guests. A good mental outlook will make guests and their employees feel enjoying the spring breeze, infect them, make them feel at home, and give them a sense of belonging. Good mental outlook, including neat clothes, elegant manners, decent speech, good communication skills, great affinity, strong cohesion and advanced thinking. A good mental outlook can not only convey the intention of superior leaders, but also be good at grasping the ideological trends of subordinate employees, respecting, caring and considerate employees, listening to and summarizing the opinions of subordinate employees on improving hotels, and being a good assistant to leaders and spokesman for employees. Second, internal training.

The cultivation of internal strength includes the adjustment of mentality, the study of professional knowledge and the formulation of goals. Let's talk about the adjustment of mentality first, and the official will think. Although work depends on a lot of actions to complete tasks, actions are dominated by thoughts, so mentality adjustment is the first priority of cultivation. Whether any work can be successfully completed depends largely on one's mentality. So, as an excellent foreman, what kind of mentality do you need? First, we must have an empty cup mentality. Because the cycle of knowledge updating in modern society is shortening, the era of living on a diploma is gone forever, so we should constantly update our knowledge, eliminate some outdated knowledge and experience, be proactive and never be satisfied.

Second, the mentality of learning. "Pay attention to learning everywhere" and "There must be a teacher for three people", learn from superiors, experienced teachers, subordinates and books. In short, learn from all those who have real talent and practical learning, such as sponge absorbing water, and constantly integrate it for their own use. Third, we must have a mentality of not being afraid of setbacks. When encountering difficulties, it is always more difficult to establish such a belief. We must firmly believe that there is no hurdle to cross.

Fourth, we should have a positive attitude. Negative mentality will poison a person's mind, affect a person's action power, and even make a person's action power disappear completely. The so-called positive attitude, to put it bluntly, means not complaining about work and life, not complaining about others, being proactive and never giving up. Fifth, be grateful.

The cultivation of internal strength also includes business learning. As a profitable enterprise, the ultimate goal of the hotel is to pay attention to economic benefits and always pursue the maximization of interests. Therefore, a good attitude alone cannot produce economic benefits. It's as ridiculous as a person who can't use a gun talking about defending the motherland. As a foreman, we should study hard knowledge and management knowledge, play an exemplary role among employees, and do everything possible to improve the economic benefits of the hotel. To be an excellent foreman, we must reflect on our own work mistakes every day and constantly improve our working methods while cultivating our external image and internal strength.

Steps/Methods For the catering industry, the foreman is responsible for a lot of connection work, including organization and implementation, supervision and inspection, daily management and so on. With the increasing proportion of environmental protection, informationization and intelligence in the hotel industry, the knowledge structure based on etiquette and service in the traditional hotel industry can no longer meet the requirements of the modern hotel industry for the foreman. On the other hand, a large number of aspiring young people have entered the hotel industry. How to become an excellent foreman and then grow into an excellent professional manager? I hope the following "seven questions" can give you some help.

1, "bubble" and "sponge"-the outlook on life "bubble" and "sponge" is very weak, just like young people who have just stepped into society, without rich experience and connotation. However, "Bubble" is very complacent and thinks that it is great, so it always floats on the water with the tide; Sponge is just the opposite. It always holds an open mind, constantly absorbs all kinds of nutrients, and makes itself constantly expand and precipitate. The beautiful underwater world is like a colorful life. Only by constantly enriching your "sponge" can you truly enjoy that unique charm. As the song goes, "How can you see a rainbow without experiencing wind and rain?" . what do you want to do?

2, "little girl" and "big waiter"-mentality problem Some scholars once said: Even God will forgive a girl who loses her temper. I think this can only be given to good babies under the protection of their parents. What will you do if your employees have a conflict with you because of a little thing? You won back your dignity by not talking to her for three days and not smiling at her for five days? "Little girl" can't be a foreman. As a foreman, you need more care and tolerance, and you need to treat your subordinates as your friends and relatives. You can't be a good baby or a girl next door. You should be a big brother, a big sister or a little teacher. Care and consideration, strict tolerance. The foreman should be a "waiter's waiter" at work, not a "senior official who killed someone". Once you do this, you will find that your prestige and dignity have not declined, but have won the hearts of more employees.

3. "Egoism" and "Helping others"-service consciousness.

We often hear guests complain that they are really troublesome and annoying. For various reasons of the guests, how much I overpaid and so on. What did the guests come to spend money on? What is the purpose of our service to our guests? Everyone likes polite, accommodating and generous guests, because it can save a lot of trouble. On the other hand, do guests like waiters who are afraid of trouble? Helping others is our traditional virtue, especially in the service industry. In fact, the service is mutual. Have you ever experienced the pleasure and bright smile brought by active, thoughtful and enthusiastic service?

4. "Give up the shopkeeper" and "big momma"-working methods.

Many foreman will meet the assigned work, subordinates can't do it well, and everything depends on themselves. If the hygiene is not up to standard, we will have to rework, and the handover records will be scattered ... What shall we do? Every subordinate's work should be followed up from morning till night, and overtime should be worked before and after running. Like a big momma. As a result, perhaps the most complaints come from your team. We should learn to manage people by system and mobilize the subjective initiative of subordinates. Employees can't teach, and good employees should give full trust. I don't object to being a "big momma", but it should be in life, not at work. As the saying goes, one hero and three gangs have limited efforts. To learn to educate, encourage and trust, training subordinates is also training yourself. We must learn to grasp the big and let go of the small, and grasp the key. In this way, when you become a manager, you can become a "cutting shopkeeper".

5. "You have me" and "If I were you"-put yourself in others' shoes.

There is a saying in the service industry: I want to think about how I will treat my guests. That is, the guest is God's problem. With the development of hotel industry, the identity of guests has changed from a lofty god to "our relatives". The above sentence was changed to "What would I think if I were a guest". What would you think if you put yourself in the position of a waiter with a cold face when eating? In a hotel, you serve your guests, others serve you in other places, and probably some guests you have served. "Don't do to others what you don't want them to do to you." Is there any difference in treating subordinates in this way of serving customers?

6, "fire" and "ice"-communication problem The most difficult thing in a foreman's daily work may be communication. Especially the communication with subordinates is trivial, and no one buys it. Communication has simply become an obstacle that some foremen can't cross. Communication and ideological work are only an important part of a professional manager's daily work. Since ancient times, fire and water are compatible with each other, and fire and ice are opposites. This is just the contradiction between management and being managed. But there is also a saying in love novels that "even if you are ice together, I will melt you". What's the point? Mentality.

First of all, don't treat yourself as ice together, and second, don't treat each other as ice together. Conflicts at work are inevitable, and the key is how to deal with them. I am the foreman and can't take the initiative to find her; If he doesn't say hello to me, I will ignore him. As a result, the contradiction has turned into resentment, and the distance between employees and you is getting farther and farther. Unconsciously, you have become that "ice". On the other hand, as Lei Feng said, treat comrades as warm as spring, even as hot as summer work, put down your airs and lose face, and seek each other's understanding and respect with sincere heart; Turn yourself into a "fire", infect everyone around you with your own light and heat, and melt every "ice" around you.

Spread happiness, spread enthusiasm, enjoy work and enjoy youth. Light up your life with the fire of life.

7. "Arrogance" and "Keeping a low profile and keeping a low profile"-the overall situation.

Most of the foremen in modern hotel industry are promoted by employees. Their common problems are rich in experience but not strong in theoretical knowledge, skilled in post skills but not high in comprehensive quality, and the perspective of work and study is often flawed. In the face of a new problem, the solution is generally to "follow your feelings", and often in the face of complex phenomena, you will plunge into it and arouse the fans of the authorities. Once you are lucky enough to succeed, you are complacent and think that your level is too high to analyze and summarize in time. In fact, all this is normal, and everyone will go through this period in the process of self-improvement. Scientific learning and problem-solving methods should stand outside and not be easily confused by appearances. It is necessary to absorb it as a whole, analyze it locally, draw inferences from one another and achieve mastery through a comprehensive study. Starting from the overall situation, then dissecting the sparrow inside, and finally jumping out to re-examine, thus completing a learning process. This process can not only increase experience, but also improve theoretical analysis ability. And your perspective will gradually change from looking up to looking down.

When you have a complete picture, you will find that doing any work is actually very simple. Discover the problem-analyze the reason-find the method-start to solve it-test the effect-summarize and summarize. Just the word "organized". Having said that, it comes down to attitude. As Mr Milu, former head coach of China men's football team, said, attitude is everything. This sentence actually contains everything. No matter what industry you are engaged in, the first thing you need is professionalism. And this spirit is responsibility, responsibility to oneself, family and society.

Matters needing attention

The foreman will only be a small post station in most people's lives, but it is often the starting point for your career to take off. Either don't do it or try your best to do it. Believe in yourself and bravely say to life: I will bear all my responsibilities.