What should I do if I can't go to the Bali Hotel because of the volcanic eruption?

Moreover, as far as the problem is concerned, the description is too simple, which may lead to too many possibilities for solutions and actual situations. I guess the whole thing myself, which is simply understood as: I booked the nearest free trip to Bali, booked in advance and paid the full amount, including the flight hotel and related pick-up and play trips. However, at the time of departure, Bali Airport was temporarily closed due to volcanic ash, which caused the flight to be delayed and eventually cancelled, which ruined the whole trip and eventually failed. In terms of air tickets, the airline promised a full refund, but the hotel and the local itinerary in Bali returned a total loss.

I don't know whether the above description is roughly in line with your situation, but now I can only answer according to my above guess.

Parents are mainly concerned about hotel expenses, so I am mainly concerned about the more effective solutions when guests encounter such problems in hotel expenses.

First, let's look at the responsible party. Of course, the guests are innocent, completely innocent, but unfortunately, the final consequences are borne by the guests themselves, and the hotel is completely irresponsible. On the contrary, if the hotel gives the guests a full refund, it will not only lose the original profit, but also all the labor generated can be basically regarded as useless, and no one will bear these losses. At this time, the third-party insurance company is usually responsible for this. On the one hand, it is almost difficult to find such insurance in the market at present, and the hotel will compensate for the loss in the case of flight cancellation. On the other hand, even with this kind of insurance, the price should be quite high, and ordinary guests will not choose it.

When the flight may be cancelled, you should get the notice directly from the ticket agent or the airline. At this time, you need to find your own hotel reservation party for pretreatment immediately, and consult the advice given by the hotel reservation room (here, because of the agency strength of 369, it is possible to fully refund the loss to 100%, or it may be related to the hotel you booked, but ordinary guests rarely know about the hotel and the agent.

In my experience, the best solution is to reschedule. The airline said that after locking the flight seat, the hotel agent should immediately negotiate with the hotel for a free replacement date, because it may also involve the off-season price difference, so this fee must be borne. There will be no extra expenses if handled properly, but guests need to adjust their holidays as a whole.

Secondly, the solution is to negotiate a refund. Some conscientious hotels and agents deduct the first night's room rate and return the remaining amount to the guests. This degree should be within the authority of the agent. Of course, it does not rule out that the hotel is quite tough and does not refund a penny. Although it is quite inhuman, your biggest punishment for him is never to choose this brand or group again.

If you expect a full refund, the agent or hotel will inevitably cause losses on the books. If it is a regular company or hotel group, it needs a high-level nod. If you are a VIP, you can only use relationships. It depends on how much the intermediary or hotel attaches to you. But this rarely happens, which is a bit contradictory in itself, because if you go to this level of VIP, you are free of room or hotel invitation or don't care about the room rate at all.

To sum up, the situation from good to bad is as follows.

It is very rare to quit completely (at the expense of using VIP or special relationship).

Change the date (at the cost of: free of charge or make up for the peak season price difference plus holiday adjustment).

Paid refund (price: generally, the first night room rate of each hotel is fully refunded, and others are fully refunded).

The total loss (the agent is unwilling to work hard or weak, or the hotel stands firm and does not refund) is relatively small.

If you need me to make a detailed analysis of that situation, please ask again.