Is Shenzhen Consumers Association useful?

Let me answer your question. I have a say in this matter! ! !

To sum up, I think it is still useful. They will really coordinate for you, but the Consumers Association can only negotiate, but in the end, how far you can defend your rights depends on your evidence.

The following story is a bit long. Interested friends can have a look. If you are not interested, leave. After all, literary talent is average.

During the May Day holiday, I visited my friends. In order to facilitate her work, she booked an e-sports big bed room in advance. Then, after we returned to the hotel after a crazy May Day, my friend was ready to start working. After turning on the computer, only an eye-catching QR code and a big word prompt us to "charge for scanning the code". My friend and I froze in an instant, so we opened the order of Meituan, carefully looked at his hotel information and the prices of other rooms, and found:

1. In the introduction of the room type we booked, the store didn't mention anything about the extra charge for using the computer;

2. The price of a room with a big bed without a computer (according to the introduction and pictures of the US delegation) is lower than that of our room.

To sum up, can we understand that we spent more money on the computer when booking a room, but we charged twice as much for using the computer? !

So, my friend uses his mobile phone (the hotel phone doesn't work, so he may think it looks good. . . ) I dialed the front desk angrily, and then suppressed my anger and started a dialogue with the restaurant. Peng told him that this kind of behavior is cheating consumers, which is very unreasonable. Then the store said, check out. Why not find the US Mission? Then, I hung up. . . Then I called again and refused to answer. . . Well, on May 1 ST night 10, almost all the hotels were full. You are the boss.

At this time, I couldn't help it. I picked up my mobile phone and dialed the telephone of the Consumers Association. It was already 10: 30 at night. Actually, I didn't expect this phone to be queried. On the phone, my young lady calmly listened to my description and finally asked, what do you want? I, emmm, refund some money. Because I really didn't think about it. I just called because I was angry. . . Finally, she told me that she would arrange for relevant personnel to handle it and contact me for feedback later.

But after the phone call, I regretted it again: what if she contacted the store immediately? I won't be retaliated on someone else's site. What if they bring someone to knock on the door in the middle of the night What if he cuts off water and electricity for me and stays up all night (people are still very timid)?

The staff of the relevant sub-district office got through to my phone, and then things were roughly understood. Then he said that their duty was only coordination, and they could not force the store. Moreover, my requirements are not clear enough, partly because they are not clear enough. Finally, I asked if I agreed to give my number to the merchant, because it would be inconvenient for him to send a message halfway. In short, after the phone call, I always feel that he is in a daze. Although he talks to me as a peacemaker, I always feel that he seems to be biased towards businessmen. So, I went to Zhihu to search: Is Consumers Association useful? Will the Consumers Association be partial to businesses and so on? And it's hopeless.

The next day, the merchant called me, but I didn't answer. The attitude of the merchants was deliberate, which made me extremely annoyed. At that time, I didn't have much hope for safeguarding rights.

On the third day, the person in charge of the street called me again and said that the merchant had contacted me, but no one answered. And told me that the merchant agreed to return us to 20 yuan (the house price is 259 yuan), because they didn't have the big bed room for e-sports and it was only cheaper in 20 yuan. Although I remember more than this price, there was no screenshot at that time! So, I accepted the result frankly. After all, I thought it would end in nothing this time.

Finally, I happily transferred this 20 yuan victory to my sister, hahahahahaha. Although the first rights protection was not very successful, at least it was rewarding! And! At the request of the Consumers Association, the merchants displayed the typing of network charges in the room type, which is a welfare for future generations.

Double the May Day holiday. . . . )

Therefore, the Consumers Association is still very useful, and everyone must keep good evidence in the future! ! ! Bravely safeguard our rights and interests as consumers! ! !

Finally, let's go to a chain hotel in the future. Compared with private servers, it's very sweet. The next day, we went to a better hotel chain, but we can only say that it was not a lever.