Ten Concepts of Hotel

Honor and responsibility;

For the hotel, for myself.

Second, the management policy

Perfect everywhere, keep improving;

Pay attention to detail and pursue perfection.

Third, the management points

Safety, income increase, expenditure reduction, quality, training and profit.

Fourth, the victory lies in execution.

Create an executive culture and an executive team.

Execution = completing tasks with good quality and quantity = maintaining performance indicators.

Verb (abbreviation of verb) service concept

Satisfaction+surprise (guests, owners, employees, society),

To the extreme.

Intransitive verb hotel oath

Hotel honor is life; Obeying orders is a bounden duty;

Smiling service is a virtue; Doing your best is a promise.

Seven. Action slogan

Respect the guests, the boss and my colleagues. I will set an example.