General hotel guests complain that the hotel breakfast is not good and cannot be improved. How to answer the guests?

First, you should know exactly what the guests say is not good. For example, food is not to your taste, or there are not many kinds of food, and so on. The more specific the better.

Second, specific questions can have corresponding answers. For example, if the food is not to your taste, you can say where the chef of the hotel is from. Cooking may have too many characteristics of his hometown and may not be liked by guests.

Third, tell the guests the advantages of your hotel, which other hotels can't do, and try not to distract them.