Summary of hotel staff etiquette training experience

Summary of hotel employee etiquette training experience

Etiquette is an external manifestation of personal quality and accomplishment, and it is also a concrete reflection of corporate image. Etiquette has attracted much attention from people. It is the "lubricant" of interpersonal communication and the "business card" of corporate image. Below I have compiled an article summarizing the etiquette training experience for Jin Hotel employees for your reference. You are welcome to read it.

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? Summary 1

Through this training, I learned about the common sense of courtesy and etiquette in hotel service and reception work. , learn and master the polite service terms, basic etiquette and polite behavior standards commonly used in hotel service and reception work, cultivate interpersonal communication skills, cultivate service terms, basic etiquette and polite behavior standards, train interpersonal communication skills, and develop the ability to treat guests politely Good professional habits to truly realize the hotel's purpose of quality service.

The hotel industry is a polite service industry. It is very necessary to educate employees and new employees who are about to take up service positions in civilized and polite etiquette. This is not only a need to cultivate civilized employees, but also a basic requirement of the profession. Only by mastering the basic common sense of etiquette, combining the requirements of the position and the need to improve one's own moral cultivation, and striving to apply it in practice can you enrich yourself, be truly competent in your job and improve your service on the basis of being proficient in your job business and skills. quality and become qualified talents in the hotel industry.

At this etiquette training meeting, the teacher advocated that student cadres should establish a good atmosphere from the above eight aspects. This is a need to strengthen the party's governance capacity and is also a requirement of the people for party members and cadres. The comprehensive progress of society is not only reflected in material adequacy and technological advancement, but also requires the cultivation of a perfect spirit and noble personality. To promote the construction of healthy personality among all members of society, it is necessary to rebuild etiquette so that people can communicate with each other, get along well with each other, and obtain spiritual pleasure and spiritual satisfaction in a harmonious social life. This requires us to rebuild new civilized etiquette that reflects the requirements of the times on the basis of carrying forward the excellent traditional etiquette of the Chinese nation, so that while China becomes an economic power, it will also become a "land of etiquette" in the new century?! Summary 2

Etiquette is an external manifestation of personal quality and accomplishment, and it is also a concrete reflection of corporate image. Etiquette has attracted much attention from people. It is the "lubricant" of interpersonal communication and the "business card" of corporate image. Xunzi said: "Therefore, if you are rude, you will not be born; if you are rude, you will not succeed; if you are rude, you will not keep it." With etiquette, one can travel all over the world, but without etiquette, one cannot move even an inch. Today, with the rapid development of economy and society, as a professional, if you are not polite, you will be rude; if you are not polite, you will be regarded as rude. If professionals lack relevant knowledge and abilities in professional etiquette, they will often feel embarrassed, confused, embarrassed and lost, and will not be able to succeed together.

Through a semester of study, I learned that professional etiquette refers to the art of communication that professionals from all walks of life should abide by during interpersonal interactions required for work. Professional etiquette is a code of conduct that professionals must abide by to respect themselves and others. It is a concrete expression and behavioral skills of self-discipline and respect for others. It is an external manifestation of personal qualities and social outlook, and is also a concrete manifestation of the enterprise. Professional etiquette can improve your professional image and give your partners a good image of professionalism, dedication, authority, courtesy, and integrity, thereby forming a unique competitive advantage.

Professional etiquette, as a code of conduct in social interactions, is produced by people's mutual improvement and mutual recognition. In interpersonal interactions, business activities, reception and service work, people should consciously learn and abide by professional etiquette and act in accordance with the rules. Any behavior that is reckless or goes their own way is against the requirements of professional etiquette. Professional Etiquette follows the principles of tolerance, respect for others, self-discipline, observance, moderation, sincerity, conformity to customs, and equality. In my personal life, I have committed many violations of professional etiquette. It may not look like much to you, but in fact it has already left a bad impression on others.

This will have a great impact on our future job hunting. Although we have not yet entered the workplace, the content of professional etiquette is also quite useful in our daily lives. We can reduce a lot by learning it

Good etiquette behavior can improve and enhance the image of the company, enhance the vitality of the company, help improve the economic benefits of the company, and can display the company's values ??and values ??through the surface image. Corporate concepts such as business philosophy and goal pursuit are one of the manifestations of the enterprise. For individuals, observing professional etiquette can effectively improve personal quality, create a good professional image, and is conducive to interpersonal communication. Professional etiquette makes work an art. Summary 3

This time I participated in the intensive training course for supervisors organized by the hotel, which gave me the opportunity to listen to lectures by senior experts in the same industry, communicate face-to-face with expert teachers, and receive guidance. I was deeply touched by what was stated in the course about the hotel service etiquette required by a foreman.

As a high-end hotel, it not only has advanced facilities and equipment, luxurious decoration, and elegant environment, but also has high-quality and good services. However, the premise of these services is that they must leave a good impression on guests. I personally believe that a good first impression starts with the etiquette of meeting guests for the first time.

It should be said that every one of our employees understands the most basic etiquette and etiquette, but in the specific reception service work, either we forget the etiquette and etiquette, or the etiquette and etiquette are not done properly, or cannot be expressed clearly. Come out, in this training I learned to praise and discover the advantages of others, look at things with an inclusive attitude, use good appearance and mental outlook to shape a good brand image of the hotel, and make our etiquette and good Service can leave a good impression on guests.

To effectively standardize service behavior, I will work hard to standardize my own service behavior according to the requirements of service etiquette mentioned by Professor Wang, so as to standardize and formalize it, and reflect myself while providing quality service to guests. The value of service and demonstrating good personal qualities.

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