What is the most common mistake made by hotel managers?

First, refuse to take personal responsibility.

Managers must be brave enough to take personal responsibility if they want to exert their management efficiency. This is especially true for catering enterprises. Because the hotel affairs are complicated and the division of labor is fine, every employee should be clear about his responsibilities, which not only makes the division of labor simple and clear, but also avoids wrangling between departments. If managers are not satisfied with the performance and benefits of the unit, they should first find the reasons from themselves, instead of putting the blame on others. Managers who refuse to take responsibility for themselves will also refuse your leadership.

Second, only control the work results.

At work, many managers "only pay attention to the results, regardless of the process". As for whether employees have the ability to complete the assigned work, what difficulties they will encounter in the process of carrying out the work, or what kind of mentality employees hold. It is also a common mistake for managers to control the results of work without trying to influence employees' thoughts.

Because each employee's work habits and personality are different, the way of doing things will be different. If managers don't understand the personality and psychology of employees, it will not only improve work efficiency, but also dampen the enthusiasm of employees.