Reception guide gesture

There are many manners about hands in reception guide gestures, and gestures are the main manners in reception. Each gesture has different meanings and different interpretations on different occasions. Let me give you a brief introduction to the reception guide gesture.

Standard actions guided by the reception guide gesture 1

1, standing posture standard: straight head, neck, shoulders, back, hips, waist and legs.

2, facial standards: smile, eye level.

3. Palm standard: the palm is straight, the five fingers are close together, the palm is tilted upward, and the back of the hand is at an angle of 45 with the ground.

4. Forearm standard: keep the palm, wrist and forearm in a straight line.

5. Arms and arms: naturally bend around the elbow joint, and the bending of arms and arms should be around 140 degrees.

6. Arm and body: The arm should be a fist away from the body.

7. Physical standard: lean forward 15 degrees.

Specific operation of leadership gesture etiquette

1, keep smiling

2. Left hand droops naturally

3. The right hand is naturally raised from one side of the body and gently swings to one side with the elbow as the axis.

4, lean forward, look at each other first and then look at the direction of the guide.

Say "Please"/"Please turn left ahead"/"Please pay attention to the steps"/"Please be careful of the slippery road"

Basic position

Under normal circumstances, the person we lead should walk in front of the left oblique, which is about 1 meter, and the body surface is tilted by the leader, so as to avoid turning this back to the other side. At steps or corners, make clear hints in advance, make standard gestures with your left hand, and have languages such as "turn left/right/pay attention to the steps ahead".

Leading the use of gesture etiquette

In the work of our hospital, it is mainly used to guide patients and their families to seek medical treatment, receive and guide superior leaders, and guide large-scale hospital activities. Guiding etiquette is mainly to express our warm and thoughtful service in the reception process; For example, outpatient doctors guide patients to the doctor's office; When the patient is admitted to the hospital, the nurse guides the patient with "three-stage posture"; When superior leaders come to the hospital for examination, it is often the dean who personally guides and leads the way.

1. When the stairs lead, if the distance is very close, you should let the other person walk in front and we will walk behind. Pay attention to the female leaders in skirts, and never walk in front. When going downstairs, the leader walks in front and the other party is behind. When going up and down the stairs, always remind yourself to pay attention to safety.

When you get to the stairs, stop and say, "This is the stairs, please". The guide walks on the railing, and the guided person clings to the wall, always leaving the safest position for the guided person.

During the training, many students asked me, "Mr. Yu Wen, what should I do if the leader walks against the left wall?" ? What if the leader has to hold the railing? It's a little difficult to respect each other on the left for a while. "The purpose of etiquette is to make each other feel comfortable and respected, but we don't have to stick to who is inside and who is outside in the process of doing so. The primary purpose of guidance is to let us find the right position, and the second is to let the guided people feel respected in the process of guidance. We can flexibly decide the position of the other party according to the position, distance and actual road conditions of our own guidance, so we don't have to worry about "left-handed guidance" all the time. If the other party has appeared on our left, we don't need to go back to the other party's left.

2. Elevator guidance: In the process of seeing patients or receiving leaders, when leading the other person to take the elevator, we first enter the elevator and block the elevator door with our arms. When another person comes in, we close the elevator door. When we arrive, press the "Open" button, block the elevator door with one hand, and keep the palm, wrist and forearm in a straight line with the other hand, so that the patient can get out of the elevator first.

3. Guide to seeing a doctor: We guide the patient to the designated doctor's office, use the standard guiding actions in the guide, cooperate with verbal reminders, knock on the office door, and the doctor will respond and enter, introduce the doctor and the patient, and ask the patient to sit down. The patient sat down, nodded and left.

4. Guide leaders or peer hospitals to visit our hospital. We walk in front of the left to guide, keep pace with the leaders, always pay attention to the distance from them, stairs and corners, and make tips in advance.

Reception guide gesture 2 common gestures in reception service

1, "Come in" gesture

The receptionist should teach by example when guiding the guests.

In the training of restaurant etiquette, first say "please" to the guests softly, and then use the gesture of "swinging". Fingers straight and close together, palms straight naturally, palms up, elbows bent, wrists lower than elbows. Take the elbow joint as the axis, raise your hand from the front of your abdomen and swing it to the right in front of your body. Don't swing your arms to your sides or back. At the same time, stand with your feet in a right T-step. The head and upper body are slightly tilted to the side where the hand is extended, and the other hand is drooping or behind the back, smiling at the guests.

2. Front swing

If you are holding something in your right hand or holding the door, when you want to make a gesture of "please" to the right, you can swing forward, put your fingers together, straighten your palm, lift it from the side of your body from bottom to top, take your shoulder joint as the axis, bend your arm slightly, swing right from the front to waist height, and stop when it is 5 cm away from your body and does not exceed your torso. Look at the guests with a smile, or put your hand forward.

3. "Please move forward" gesture

In hotel etiquette training, you can use the "straight arm" gesture to guide guests. Fingers are straight and close together, palms are tilted upward, elbows are lifted from the front of abdomen, swinging to the right, stopping at shoulder height, and elbows are basically straight. It should be noted that when guiding the direction, the body should be sideways to the guests, and the eyes should take into account both the direction and the guests.

Step 4 "Sit down" gesture

When receiving guests and asking them to sit down, use the gesture of "oblique swing", that is, put your hands on the back of the chair and pull out the chair, then lift your left hand or right hand with the elbow joint as the axis, and swing your forearm from top to bottom to make your arm form a diagonal downward, indicating that you are invited to sit down.

Step 5 "please"

When there are many guests, you can say "please" with a bigger gesture and swing your arms horizontally. Lift your arms forward and upward from both sides of your body and bend your elbows slightly to both sides. The arm pointing to the front should be raised and straightened, and the other hand should be slightly bent.

6. "Introduction" gesture

When introducing others, gesture gracefully. No matter which side is introduced, the palm of your hand should be up, the back of your hand should be down, your fingers should be together, your thumb should be open, your palm should be raised to shoulder height, and you should point to the introduced side with a smile. On formal occasions, you can't point or pat the introduced party's shoulders and back with your fingers.

Step 7 cheer

When clapping, pat the left palm with the right palm to show applause or welcome. Green Manjia catering consulting experts said that palm-up gestures indicate sincerity and respect for others, while palm-down gestures indicate lack of honesty and sincerity.

8. Hands up.

When raising your hand, you should face each other, with your arms and palms sticking out, and don't worship.

9. wave goodbye

When waving goodbye, stand up straight, look at each other, stretch your arms forward, and swing your palms outward from side to side.

10, delivery item

When handing articles, you should use both hands (at least with your right hand), put them in your hands and take the initiative to step forward (those who approach the articles actively should sit and stand), which is convenient to pick up.