Traditional Culture Encyclopedia - Hotel reservation - Hotel occupancy

Hotel occupancy

(1) Take the upper end of the accommodation registration form and the lower end of the pen and give it to the guests to fill in.

(2) Verify whether the witness cards are consistent, and scan and save the certificates.

(3) Check whether the accommodation registration form is complete. If there are any missing items or unknown information, they should be supplemented or supplemented according to the document requirements. If the guest has no valuables to deposit, please sign in the lower right corner of the registration form. And write down the license plate number.

(4) Confirm the payment method (debit card, credit card, cash,).

(5) Give the certificate and room card to the guest together, and remind the guest of the approximate location of the room where he lived for the first time.

(6) If there are large pieces of luggage, please ask the bellman to carry them.

(7) Notify the housekeeping department and the general computer room, and input the check-in information into the computer.

(8) Write the names of several people on the registration form for opening the door. When you check in, you should ask the guests how many days they will stay, so that you can swipe your room card for a few days and collect a deposit for a few days. At the same time, the time on the computer should be consistent with this to facilitate the floor. Stick to the last name.

(9) The deposit form for overnight guests should be written separately, and the registration form should also be written separately.

(10) When checking in, guests should take the initiative to ask whether to keep it secret. For telephone inquiries, ask them if they want to transfer, and don't tell them the room number.

(1 1) Guests or VIPs with birthdays should inform the Butler Center in time.