How does the hotel reply to the guest comments on Ctrip?

Like reply:

1, there is no confidant in a foreign land, guests come to the door, and the night wind stops. If you are happy, I will achieve what I want. Being in Syria is like going home, waiting for your bosom friend. Thank you for choosing to stay at Syriza Hotel and look forward to your coming again.

2. Time will not stop, nor will my concern for your in Syria. I will bring your needs to you through communication. "Home is our home, the room is our confidant" is our service concept, and it is our initial intention to let guests feel the warmth of home in Curie. Thank you for your recognition and recommendation, and look forward to your coming again.

Thank you for choosing to stay in XX Hotel. A single flower does not make a spring. Your satisfaction is our starting point, and letting a hundred flowers blossom is our goal. I hope every guest can feel the warmth of home in Curie and look forward to your coming again.

General comments:

1. Thank you for staying in Chunfeng and affirming our service. We know that your affirmation must contain some disappointment. We will do a good job in service step by step, without fantasy or waste of effort. As always, we will adhere to the service concept of "feel at home, and the room is like a bosom friend". We hope that every guest who stays here can get a comfortable stay and look forward to your coming again.

Bad review reply:

1. Thank you for leaving a comment. If you don't climb the mountain, you don't know the height of the sky; I don't know the thickness of the earth without facing the abyss; Only with this suggestion can we know the guests' intentions. It's very important to know that you had a bad stay, and it can't be delayed. The hotel immediately arranged for the staff of the cleaning department to clean all the rooms and get the consent of the housekeeper before welcoming guests. At present, this problem has been solved. I look forward to your next visit and will definitely give you a comfortable living environment.

2. Thank you for choosing to stay in XX Hotel, and thank you for pointing out what we should improve with a broad and kind mind. It is urgent to solve the problem of sound insulation, and the hotel has begun to install double windows for rooms, equipped with free disposable earplugs. Hotel cleaning staff must speak in a low voice when working, so as not to disturb guests' rest. Day by day, not afraid of thousands of miles; Do it often, not afraid of a thousand things. We face up to our own shortcomings and actively correct them, which will definitely bring you a better experience in your next stay. I put everyone first and everyone is behind me. It is our wish to create a "feel at home, one room is our bosom friend" atmosphere for our guests. Sincerely look forward to your coming again.