Traditional Culture Encyclopedia - Hotel reservation - What departments does the hotel have?

What departments does the hotel have?

1. The hotel is divided into front office, housekeeping department, catering department, entertainment department, security department, sales department, personnel department, finance department and administration department.

2. Front office: reception of reserved guests and individuals, reception team, handling inquiries, luggage storage, handling reservations and handling complaints. Some hotels also list cashier at the front desk as normal management. ?

3. Housekeeping Department: cleaning rooms, routine maintenance, booking meeting rooms, arranging venue layout, handling check-in and check-out procedures, booking flowers, cleaning linen, etc. ?

4. The catering part is a special restaurant such as Chinese food, western food and Japanese food, which is integrated into one department. Usually independent management, independent accounting, ordering banquets, conference room reservation, venue layout, take-away group order arrangement. ?

5. Entertainment Department: Book birthday \ wedding \ festive karaoke box, arrange individual performance seats \ wine service, order songs and flower baskets, etc. ?

6. Security department: divided into internal security and external security. There are no obvious regulations on personnel. Usually it's a shift system, sometimes it's sunny outside, and sometimes the hall is air-conditioned. Its responsibilities are vehicle arrangement, emergency treatment in case of emergency, monitoring and surveillance, and employee safety training. ?

7. Sales Department: to sell any products that can be rented or operated by the hotel, we mainly contact the main person in charge of the travel agency \ company and take the driver. The sales department also organizes and arranges regular hotel marketing activities and makes group reservations. ?

8. Personnel Department: responsible for personnel recruitment and dismissal \ induction training, coordinating with the labor department and regularly tracking whether all hotel personnel regulations are closely related to the labor law, and responsible for personnel promotion and attendance. ?

9. Finance Department: responsible for hotel revenue and expenditure, and managing the daily work of cashiers arranged by various business departments. ?

10. administration department: usually the highest decision-making department of the hotel, responsible for hotel administrative regulations, participating in personnel transfer and overall planning, approving sales and marketing plans, and exercising the power of general manager. ?