Traditional Culture Encyclopedia - Hotel reservation - What departments does the hotel have?
What departments does the hotel have?
2. Front office: reception of reserved guests and individuals, reception team, handling inquiries, luggage storage, handling reservations and handling complaints. Some hotels also list cashier at the front desk as normal management. ?
3. Housekeeping Department: cleaning rooms, routine maintenance, booking meeting rooms, arranging venue layout, handling check-in and check-out procedures, booking flowers, cleaning linen, etc. ?
4. The catering part is a special restaurant such as Chinese food, western food and Japanese food, which is integrated into one department. Usually independent management, independent accounting, ordering banquets, conference room reservation, venue layout, take-away group order arrangement. ?
5. Entertainment Department: Book birthday \ wedding \ festive karaoke box, arrange individual performance seats \ wine service, order songs and flower baskets, etc. ?
6. Security department: divided into internal security and external security. There are no obvious regulations on personnel. Usually it's a shift system, sometimes it's sunny outside, and sometimes the hall is air-conditioned. Its responsibilities are vehicle arrangement, emergency treatment in case of emergency, monitoring and surveillance, and employee safety training. ?
7. Sales Department: to sell any products that can be rented or operated by the hotel, we mainly contact the main person in charge of the travel agency \ company and take the driver. The sales department also organizes and arranges regular hotel marketing activities and makes group reservations. ?
8. Personnel Department: responsible for personnel recruitment and dismissal \ induction training, coordinating with the labor department and regularly tracking whether all hotel personnel regulations are closely related to the labor law, and responsible for personnel promotion and attendance. ?
9. Finance Department: responsible for hotel revenue and expenditure, and managing the daily work of cashiers arranged by various business departments. ?
10. administration department: usually the highest decision-making department of the hotel, responsible for hotel administrative regulations, participating in personnel transfer and overall planning, approving sales and marketing plans, and exercising the power of general manager. ?
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