Room cleaning workflow

Room cleaning workflow: 1. Work car preparation (1) Clean the work car, and prepare cloth, guest supplies, cleaning utensils, room cleaning report and daily consumption report of room supplies at a fixed location. (2) Push the work car to the door of the room to be cleaned, block half of the door, close to the wall, but don't hit the wall, and don't park your car in the middle of the corridor. Second, the order of cleaning rooms should generally be in the following order: (1) rooms marked "Please clean quickly". (2) VIP room. The last day is empty. (4) There is no room for guests. (5) The room where the guest leaves the store. (6) Cleaning the guest's room in the guest room must obtain the consent of the guest. Third, into the room program (1) gently ring the doorbell three times, once each time. And reported himself as "I am a waiter, can I come in?" (2) Open the door with a key. (3) When the door is opened by a third, report the identity again. If there is a guest in the room, you can only enter the room with the guest's consent. (4) Then open the door and enter the room for cleaning. Fourth, patrol inspection (1) After entering the room, open the curtains and open the windows. (2) Turn on all lighting equipment and check whether it is in good condition and effective. (3) Check whether the doors, windows, curtains, walls, ceilings, carpets and all kinds of furniture are in good condition. If there is any damage, report to the foreman for maintenance in time, and make records in the equipment status bar of the Room Cleaning Report. (4) Note: When cleaning the guest's check-out room, carefully check whether there are any left-over items. If yes, it should be reported and recorded immediately. If it is pornographic, it should be put into the "anti-corrosion box" immediately. (5) Check the mini-bar: a. If it is found that the guest has used the drinks and food in the mini-bar and has filled in the bill, the first and second copies of the bill should be handed over to the checkout office in time, and the third copy should be handed over to the property manager of the room service center, and the used drinks, food and bills should be collected and supplemented. B. If the guest uses the drinks and food in the mini-bar, but fails to fill in the bill, the guest should fill in and sign it on his behalf, then submit the first and second copies of the bill to the cashier, and then forward the third copy of the bill to the property manager of the room service center, and collect and supplement the used drinks, food and bills. C, conveniently clean the items in the refrigerator and mini-bar. V. Cleaning the garbage (1) Put the scraps of paper, peels and other garbage in the room into the plastic bag of the waste paper tube. (2) Clean the smoking set, put a little water in the ashtray, soak the cigarette butts in the market and pour them into the plastic bag of the waste paper tube. (3) Put the plastic bag full of garbage into the garbage bag on the work car. (4) Change back to a new plastic bag, wipe the waste paper tube and put the new plastic bag into the tube. Six, clean up the dirty cloth (1) and hang the clothes that the guests put on the bed and chair. Hang it in the closet with a hanger. (2) Put the bedspread and blanket on the chair or sofa. (3) Replace the bed sheets, sheets and pillowcases, together with four sets of towels (bath towels, face towels, small square towels and foot towels) that need to be replaced in the bathroom. After counting the quantity, put it into the cloth bag of the work car. If any damaged cloth and towel are found, store it separately. (4) At the same time, take out the laundry bag containing the guest's clothes and give it to the floor room attendant for inspection, registration and washing. (5) Take clean cloth from the work car. (6) After the guest room is cleaned, the replaced dirty cloth pieces will be classified and counted, and then reported to the foreman, who will fill out the cloth washing list, and then call the cloth room, and the receiver of the cloth room will come to collect and sort out all kinds of cloth pieces. 7. Bed (1) Sheets: The front is facing up, the folding line is in the middle, the two sides are evenly attached, and the four corners of the mattress are flattened and tightly wrapped. Be careful not to comb your hair by hand when making the bed, in case it falls into the sheets. (2) Laying sheets: the reverse side faces upwards, the crease line overlaps with the center line of the sheets, the upper end is laid above the bed, and the drooping sides are symmetrical. Pay attention to the damaged or unwashed sheets and sheets when making the bed, and replace them in time. (3) Blanket laying: a. The upper end of the blanket is 25cm away from the bed, and the drooping parts at both ends are uniform. B. Fold back the 25cm bed sheet with blanket beside the bed as the quilt head. C, at a distance of 25 cm from the end of the bed, fold the blanket and sheets back upwards 15 cm and lay them flat. D, slightly force the two sides of the blanket to droop, and put it under the mattress together with the sheets and wrap it tightly. (4) Pillow case: insert the pillow core into the pillow case, align the four corners, flatten it and pat it loose, and replace it in time if it is damaged or stained. (5) Put pillows: put two pillows in the center of the bed, with the front facing up. The pillowcase mouth of a single bed faces the multifunctional cabinet of the bed, and the pillowcase mouth of a double bed faces each other. (6) Bedcover: Cover the whole bed from above the pillows, put the bedspread between two pillows and under the pillows, and fold it evenly. Except one side of the bed, the bedspread has symmetrical hems on the other three sides, which are not longer than the ground and have smooth corners. 8. The order of wiping dust depends on whether the guest's bed goes from left to right or from right to left. All objects and parts that can be touched by raising your hand must be wiped clean, and attention should be paid to cleaning: (1) Clean the telephone and auxiliary equipment in the room with absorbent cotton and alcohol. (2) Check and correct TV channels, and check the functions of multi-function cabinets. (3) When cleaning and dusting headboards, mirrors, artistic decoration pendants, skirting lines, etc. near the wall surface, use leftover roll paper to avoid polluting the wall surface. (4) After wiping all kinds of objects, put the tea set, wine set and guest supplies used by the guests on the work car. Nine, use cleaning tools to clean the bathroom (1). One, a small blanket, on the bathroom door. B, wipe four pieces: wipe the bathtub, wall and shower curtain; Wipe a bucket, wipe a floor; Wipe a washbasin and a countertop; Wipe the mirror and chrome-plated hardware with a dry cloth. Dishes should be placed separately to prevent cross contamination. C, two detergents and brushes: a washbasin and a bathtub; Laundry bucket Brushes should be placed separately to prevent cross contamination. (2) Remove garbage. A, put all the dirty things in the bathroom into the plastic bag of the waste pipe, and put the plastic bag into the garbage bag of the work car. B, put usable items, such as soap, in the toolbox. (3) Wash the basin and countertop. A. Move the guest's belongings aside, clean them and relocate them. B, close the water outlet of the basin, and clean the whole basin, soap tank and hardware fittings with detergent. C, drain water to clean the basin, open the water outlet, and clean the periphery of the drain outlet and the cover. D, dry the basin, soap cylinder and hardware accessories, and wipe off the basin table and stains. E, grinding hardware accessories. (4) Clean mirrors and lamps. A, wipe the picture frame and mirror, wipe away water and dirty marks. B, clean lamps and lampshades. C, wipe the towel rack. (5) clean the bathtub. A, close the bathtub sewer. B, try to open the shower nozzle, check whether the equipment is normal. C, clean the walls and around the bathtub, wipe away water stains and soap stains. D. Wash the bathtub and soap pot with detergent. E. wipe the shower curtain to remove stains. F, drain water to clean the bathtub, clean the drain and cover, and dry. G. Wipe the shower curtain rack and towel rack, and polish the bathtub hardware fittings. (6) Clean the gong drum. A, use cleaning disinfectant and brush to clean the gong barrel. B, rinse with water, and check for leakage. C clean the periphery of the gong drum, the gong drum seat ring and the gong drum cover with a rag. D, clean around the water tank, water tank cover and switch handle. E, paste the "cleaned and disinfected" note. (7) Clean walls, doors and windows, air outlets and floors. A, open the exhaust fan, check whether the equipment is normal. B, wipe the wall to remove stains. C, clean doors and windows, erase floating ash. D, clean the ground and dry it. Ten, make up the guest supplies, make up all kinds of guest supplies, and then close the window and draw the curtains. XI。 Vacuum (1) Clean the carpet dust with a vacuum cleaner, and vacuum in the direction from the inside out. (2) If the carpet is found to have dirty stains, it should be removed with detergent in time and accurately, or notify the cleaner who specially cleans the carpet to remove them. (3) When vacuuming, don't ignore the corners under the bed and around the room, and be careful not to touch the walls and equipment in the room. (4) After vacuuming, according to the actual situation and needs, you can spray air freshener in the room, then gently close the door, wipe the door handle, and fill in the room cleaning report and room supplies consumption table.