Why can't I get a refund when I pay for the hotel booked online by Ctrip with Alipay?

Hello! Thank you for your attention to Ctrip.com!

Hotels booked by Ctrip are divided into cash at the front desk and prepaid. Pay the room rate at the hotel after the cash arrives at the front desk, and the invoice will be provided by the hotel. If you book a prepaid hotel, the room rate is paid to Ctrip, and the invoice is issued by Ctrip. Hotels with cash payment at the front desk and no credit card guarantee can contact Ctrip or log on to Ctrip's website to cancel the order before the latest arrival time. For hotel orders or prepaid orders with credit card guarantee, you need to cancel the order before the latest cancellation and modification time specified in the order. If the time exceeds the specified time, the fee cannot be cancelled without deduction. Some hotel orders with credit card guarantees or prepaid orders cannot be cancelled or modified after submission. Please pay attention to them when placing an order ~

For more information about domestic hotels, please click here: /sPrAK? Get to know it ~ ~

You can search "iCRIP" of Ctrip WeChat official account on WeChat, reply "Binding" or "Association", and you can use WeChat to book Ctrip products, and there are exclusive promotions to surprise you who love to travel ~

In addition, I suggest you download the "Ctrip Travel" APP(/m/c270), "Ctrip is in hand, just leave!"

Move your finger, scan the QR code below and follow the download, making an appointment for consultation easier ~