How to Improve the Happiness of Enterprises —— The Application of Positive Psychology in Enterprise Management

Positive psychology is a science devoted to studying the vitality and virtue of ordinary people. It is a scientific method to study people's thinking, feeling and behavior, emphasizing advantages rather than disadvantages, emphasizing positive rather than negative, and making ordinary people's lives "great" instead of just paying attention to pathological psychological obstacles.

The main research contents of positive psychology include:

◆ Positive experiences (such as happiness, pleasure and love)

◆ Positive qualities (such as courage, humor and hope)

◆ Active organization (application at the organizational level)

1, change the perspective. Unlike traditional psychology, positive psychology does not pay attention to the evaluation and cure of psychological problems such as depression and anxiety, but emphasizes prevention and individual initiative to make oneself healthier and happier. Sometimes the change of perspective on things will lead to great changes in people's happiness and quality of life.

2. Improve immunity. Understand the positive psychological characteristics, provide learning adjustment methods, make the psychology stronger, and make the positive mentality form a habit.

3. Improve the social environment. Society can create an environment conducive to positive psychological growth, pay attention to advantages, virtues, gratitude and other characteristics, thus improving the happiness index of the whole society. Professor Martin seligman, the "father of positive psychology", put forward the second moon landing plan. Before 205 1, 5 1% of mankind reached prosperity.

1, 33 1 rule. The first three, put the daily things in order of importance, and arrange the three most important things in the most efficient prime time of the day. The second three is to be grateful for three good things. Before going to bed every day, think back to three things that make you most grateful or happy. It can be very small things in life and work, such as you go to other departments to do things, and the other party enthusiastically helps you or a warm and encouraging word. The last one is to do something beneficial to others every day (do a good thing every day), such as taking colleagues to work by the way. Participating in public welfare activities will help improve self-worth and life satisfaction.

2. Exercise. Regular exercise forces you to learn time management and form a regular life. Team sports is also a good way to socialize, establish and coordinate interpersonal relationships. During exercise, endorphins are produced in the body to keep people in a good physiological state, which is not only beneficial to their own physical health, but also to their mental health and enhance their self-confidence.

3. Be a disseminator of positive emotions. Negative energy is contagious, and so is positive energy, which will become the promoter of the virtuous circle of the department. Don't bring bad emotions in your life to work, spread rumors and gossip behind your back. Be good at finding the positive side in your work and say more positive and constructive words.

1, the magical Lothar Darby. Losada, a positive psychologist, found that when the ratio of positive language to negative language reaches 3: 1, the working atmosphere of a company is better. Below this ratio, the company will be filled with negative and depressed atmosphere. Of course, it is not the best to have no negative language at all, which is not conducive to the company's proper vigilance against risks. In the process of team management, we should pay attention to the creation of team atmosphere, and form an atmosphere in which the whole team actively makes suggestions and actions for the goals, rather than being indifferent and passive. ? All employees' prime time is spent at work. Whether they are happy in their work and whether they can appreciate the meaning of their work is related to the achievements of individuals and teams. Some green plants can be placed in the office environment, which is conducive to stabilizing emotions and relieving fatigue.

2. Management depends on authorization. Managers pay more attention to and care about new employees, take the initiative to introduce new employees to colleagues in the department, and even hold a small welcoming ceremony; Arrange new and old employees at work, care for and guide new employees, increase their sense of belonging and reduce the turnover rate. Yang is good at court, and the rules are too private. The company's regular meeting can set up a praise link to praise employees who have performed well in the near future. When praising, you can praise specific examples, and everyone applauds and encourages them to boost the morale of employees. For employees with poor performance, in the performance interview, the superior leaders can communicate frankly with the employees and how to improve. Emphasize team consciousness, lead colleagues to lend a helping hand when team members are really busy, and form an atmosphere of mutual assistance, instead of making employees feel isolated, so as to achieve the purpose of positive circulation.

3. Give full play to your strengths and do more things you are good at. Give full play to and make use of your own advantages to do things, do what you are good at, learn quickly and make rapid progress, and correspond what you are good at with the performance of departmental companies. The more you do this, the more comfortable and the better the effect. Whether the manager is clear about the post objectives, responsibilities and available resources of subordinates, and whether he understands the personality and advantages of subordinates. When arranging work, we should give full consideration to the advantages and specialties of our subordinates and give them room for development. In the process of giving full play to their advantages, employees can experience the pleasure of devoting themselves to their work, further strengthen their advantages in their work and find the meaning of their work. Set appropriate goals with employees, and the goals should be challenging, so as to encourage and stimulate employees to get out of the comfort zone, but the goals should not be set too high, which will cause panic and bring great pressure to employees. The flow state at work often occurs when the skills match the goals.

Now word of mouth plays an increasingly important role in enterprise marketing, so how to make customers willing to actively communicate for the company requires enterprises to make customers feel happy, surprised and meaningful in the process of interface with customers. Simply put, only when the company makes customers "cool" will customers become loyal customers of the company and actively recommend the company's products and services to friends around them. Customers who have been to Haidilao will be moved and surprised by their meticulous service.

Professor seligman established the "PME happiness model" of enterprise marketing activities to realize customers' sense of happiness, meaning and participation.

? 1, happiness. Many hotels leave you alone after check-in, but some hotels have set up guides to take you to the elevator, introduce the hotel floor, and put free fruits next to the front desk. Especially in some hotels, the lobby is not on the first floor, so there must be a tour guide on the first floor to avoid leaving customers feeling left out and at a loss. When a guest comes to a strange place, someone smiles at you and is ready to answer any questions you have. These warm hearts are set to increase customers' pleasure and satisfaction.

2. Sense of meaning. Logical thinking defines its members as lifelong learners. Such a simple label adds a great sense of meaning and honor to members' learning, so that learning is no longer a casual thing, but a continuous and formal thing. Members are also righteous and full of pride when recommending to friends.

3. sense of participation. Xiaomi published a book called "Sense of Participation", which introduced in detail the significance of users' participation in product design and development process to the company and customers themselves, so that customers can not simply passively accept it, but also participate in creation. Xiaomi holds "Popcorn" festivals in several cities every year, allowing users to deeply participate in activities, thus forming a deep link between the company and users.