Job responsibilities and job requirements of hotel sales manager

As a hotel sales manager, I also have a series of positions and requirements. The following is the Responsibilities and Requirements of Hotel Sales Manager compiled by me for reference only. Welcome to reading.

Responsibilities and Requirements of Hotel Sales Manager (1)

1. Supervise the computer registration, sorting and filing of membership card information and agreement customer information.

2. Make daily customer visit records and weekly customer visit records and file them, and solve customer problems quickly, efficiently and politely.

3. Participate in solving all the incidents that cause the guests' dissatisfaction, and strive to make the guests feel satisfied again within the scope of the hotel policy.

4. Effectively manage the daily work of the reservation department, control the daily scheduled flow and control the real-time room status.

Responsibilities and Requirements of Hotel Sales Manager (2)

1. Make the member sales plan and complete the member sales target issued by the company;

2. Formulate marketing strategy, maintain company brand and participate in daily work such as market development;

3. Hold regular membership activities and do a good job in daily membership maintenance;

4. Make annual, quarterly and monthly marketing targets, and complete and break through business targets;

5. Monitor and check the effective data of the sales system, and track and evaluate the effective data in sales;

6. Be responsible for market investigation, analysis and prediction, and collect, sort out and feed back market information;

7. Handle members' pre-sales and after-sales services, handle customer complaints in time, and improve hotel quality;

Responsibilities and Requirements of Hotel Sales Manager (3)

1, in addition to paying sales visits to customers, we should also regularly entertain and invite customers to visit and promote the hotel;

2. Plan and organize promotional activities for major commercial customers and travel agency groups, and provide appropriate preferential conditions according to actual conditions;

3. Constantly collect competitors' market information and other materials, and formulate corresponding measures after consultation with superiors;

4. Provide guests with the latest information on hotel development and respond to the demands put forward by customers;

5. Do a good job in the reception of important hotel customers;

6. Establish a positive image and establish good relations with all walks of life;

7. Summarize the sales call report every day, and establish a database of customers and other related data;

8, safeguard the interests of the hotel, strictly abide by the hotel's sales and operating procedures;

9. Enhance the image and reputation of the hotel at any time and in any form of contact;

10, establish a good working relationship with various departments;

1 1. Submit a sales call summary report to the sales manager every week.

12, actively participate in training, and strive to improve their comprehensive quality.