What is the S account mentioned by the hotel front desk?

S account is a kind of guest account status reflected in Neusoft hotel management front desk system. Refers to the room has been returned but the guest accounts are unclear, which is reflected in the front desk accounts.

The position and function of the front office

The front office is a comprehensive department that organizes customers, sells room products, organizes reception and coordinates the services of various departments of the hotel, and provides various front office services for guests. As an important department in hotel management, the front office promotes the business activities of other departments by selling rooms, and provides various information references for hotel decision makers and functional departments. At the same time, the lobby is also the only place where every guest arrives and leaves the hotel, where the hotel's service to guests begins and ends, and where guests form their first and last impressions of the hotel. The front hall is the window of the hotel, the nerve center of the hotel and the bridge and link between the hotel and its guests. Its operation will directly affect the overall service quality, management level, economic benefits and market image of the hotel.

First, the lobby is the business window of the hotel, reflecting the overall service quality of the hotel. The service quality and grade of a hotel can be reflected from the front hall.

Second, the front hall is the place where the first impression and the last impression are left to the guests. The front hall is the first department that guests contact after arriving at the store, so it is the place where they leave their first and last impressions.

Third, the front desk has a certain economic role. It can not only directly obtain economic income by providing postal, telecommunications, ticketing and taxi services, but also directly affect the number of guests received by hotels.

Fourth, the coordination role of the front desk. The lobby is the center of the hotel's business activities. Guest room is the most important part of the hotel, and the front office drives the business activities of other departments of the hotel through the sales of guest rooms. To this end, the front office actively carries out room reservation business, handles check-in procedures and arranges housing for arriving guests, and actively publicizes and sells various products of the hotel. At the same time, it is also necessary to inform the relevant departments of customers, customer situations, customer needs, complaints and other information in a timely manner, coordinate the customer service work of the whole store, and ensure the efficiency and quality of service work.