What are the misunderstandings of hotel personalized service?

First, the misunderstanding of personalized service

1, personalized service = treat guests differently.

Although no one wants to admit that personalized service itself is actually a quality service provided to a few important guests, it is a fact. Some personalized services can't reach all guests, and even seize the resources that other guests should enjoy, which will lead to other guests' dissatisfaction.

Anti-box 1

When a general hotel receives a VIP reception task, it often controls an elevator for VIP use. Other guests wanted to go in when they saw the empty elevator, but they were told that it was specially prepared for VIPs. Some guests may cooperate to take other elevators, but others are not satisfied, especially when they see that the elevator is empty but they are not allowed to take it.

Counterclaim 2

Some hotels have introduced a system of free rounds for prestigious guests. When you check out, you can go through the check-out formalities by directly giving your room card to the front desk. But sometimes, some guests are exempted from rounds, and some guests have to wait for rounds, which will make the guests under rounds feel inferior or have a bad reputation.

2, can't keep up with the times

Some personalized services should be constantly adjusted according to the actual situation. Otherwise, not only can't impress the guests, but it may also cause the burden on the guests. Many hotel rooms have launched "post-it notes" service, and each post-it note reminds the weather, food and so on. It will make people feel very warm at first. However, if you see the same note routine every time, it will make guests feel that your hotel is not creative and perfunctory.

Second, the "inhuman" personalized service in the guest room.

1, hair dryer not found.

Hair dryers in hotels are usually firmly wrapped with wires, packed in bags and hidden in various places. It is very troublesome for guests to rummage through the cabinets every time.

2. Personalized decoration of paving bed surface

The hotel provides personalized welcome service and puts personalized decorations on the whole bed, hoping to give guests a "surprise" service. But most hotels didn't expect that tired guests would like to lie on the bed to relax themselves when they entered the room, but the various furnishings on the bed would make people want to stop. Such a "surprise" may be a kind of "fright".

Step 3 sprinkle petals in the toilet

Some hotels spread flowers in the toilet to create some "personalized" points, but in fact many guests did not perceive the significance of this service, and even felt "spicy eyes".

4. Wrap the quilt tightly

Western-style bed making is popular in guest rooms now. The foot of the bed must be wrapped tightly and the quilt should be pressed into the mattress. But in fact, many guests habitually pull the quilt out to sleep before going to bed.