What aspects does service awareness include?

Service awareness includes: service is important awareness, quality service awareness, full service awareness, guest first awareness; standard service + extraordinary service = quality service. The hotel's high-quality services mainly include the following aspects:

1. The effectiveness of standards. The standardization of hotel services is the basis of high-quality services, and the prerequisite for compliance with standards is that the standards should be scientific and reasonable. Therefore, the hotel's specifications should be based on the concept of "guest first", consider issues from the guest's perspective, and emphasize the effectiveness of the specifications.

2. Personalization of services. The difference of a hotel comes from the details. Detailed service and personalized service complement each other. Details reflect the difference of the hotel. Personality is the soul of high-quality service. Personalized service is also reflected in doing it before the guest opens his mouth. That is, through careful observation of guests, we can predict their needs and satisfy them.

Extended information

Services are intangible; services cannot be stored; services are performed by hotel employees. For a hotel, operation is the premise, service is the pillar, and management is the key. Therefore, the quality of service is closely related to the survival of a hotel. If you want to improve service quality, you must first have service awareness.

Service consciousness can be divided into strong and indifferent, active and passive. This is a matter of level of understanding. If you have a deep understanding, you will have a strong sense of service; if you have a strong concept of showing your personal talents and embodying the value of life, you will have a strong sense of service; if you have the idea of ??taking the company as your home, loving the collective, and selfless dedication Style and spirit, there will be a strong sense of service.