How to manage and train catering staff?

Instructional training is a four-step training method. This means that the training process is divided into four steps. Every content is trained according to this program. These four steps are as follows:

Explain. Explain the work situation, understand employees' understanding of the work, explain the purpose and importance of the work, improve employees' interest in training, make students feel at ease in learning, relax freely, and achieve good learning results.

Demonstration. Perform and demonstrate the actions of each link in the work. Emphasize the main points, move as slowly as possible, repeatedly demonstrate the key points and difficulties, and pay attention to the demonstration action not to exceed the students' acceptance ability at one time.

Just try it. Let the students try to practice or operate. Teachers observe and correct the shortcomings, praise and encourage them in time, and let students operate repeatedly one by one to understand the key contents until they can master the works correctly.

Follow-up consultation. Under the guidance of key personnel, let students operate independently in their posts, take regular inspection as supervision, answer difficult questions in time, and assist employees to master the work and apply it well. This link takes the longest time.

According to these four steps, employees can master the working methods in an orderly and accurate way in a short time. Four-step training method is widely used in skill training at home and abroad.

2, the use of teaching methods

Knowledge training education occupies a large proportion in the training content, and knowledge training mainly includes ideological and moral training and professional knowledge teaching. Because knowledge-based training and education is mainly conducted in the form of lectures, it has its unique laws, methods and requirements. Therefore, we should pay attention to the following aspects in training and education: the compilation of teaching plans, prologue, teaching, questioning and examination.

3, role-playing method

This is a very interesting training method. The competent trainer summarizes and refines some representative problems existing in employee service and arranges them into plays, so that some service personnel can play the roles of guests and waiters on duty respectively and demonstrate the correct and wrong service methods, so that students can deeply understand and firmly grasp the correct working methods in scenario reproduction.

The key to the effectiveness of role-playing lies in role exchange and employee discussion. The role of role exchange is to let employees experience the importance of their work in different positions.

4. Situational training method

Situational training method refers to putting forward some representative problems in work and assuming several methods to solve them. The right and wrong of these methods are representative. Let the students discuss and choose the right answer and state the reasons. Finally, guide teachers to make a comprehensive analysis.

5, dialogue training method

This is to record the conversation between the waiter and the guest in a certain aspect of work, show or simulate the training in the training class, discuss and analyze, enhance the language ability of employees and enhance their ability to deal with typical problems.

The content of the conversation is mainly aimed at the waiter's impoliteness, rude attitude, ignorance of business, ignorance of selling common sense, etc., and summed it up in time. These conversations come from the actual contact between customers and waiters, managers and service personnel, which are problems in real life. By playing recordings and videos, employees' interest in learning, learning effect, impression, work confidence and work ability can be improved.

The implementation of dialogue training also requires teachers to master training skills and pay attention to the writing of teaching plans, opening remarks, theme introduction, demonstration, discussion and analysis, questioning and the application of assessment methods. Through training, employees must make great progress and significant leap in work ability, mental outlook and service quality.