What do you mean by morning call?

Morning call service, also called morning call service, generally refers to the regular morning call service provided by hotels for the convenience of guests.

The process is as follows:

Usually before getting up, confirm the room number and the time of getting up.

Usually call into the room five to ten minutes in advance to report your identity and reasons. General operating terms are as follows:

Good morning, waiter, wake-up call!

After the host responded,

Hello, Mr./Ms. X, your wake-up time is XX. After hearing the clear response from the guests.

If the guest hangs up directly when calling into the room or no one answers, he can continue to call. After two times, it was still the same, and the waiter needed to knock on the door and wake up in the room. Under normal circumstances, security personnel and duty personnel need to be present together.

If the guest who knocks at the door responds, explain the reason to the guest (the specific language is the same as calling)

If there is no response at the door, the waiter needs to open the door and enter the room.

You need to speak softly when you enter the room, not too loudly.

When entering the room, if you see that the guest has left, you need to give feedback to the office or switchboard.

If the guest is still sleeping and sees the male guest, the male waiter nudges the guest with his elbow to explain the reason; If there is a female guest, change the waitress to wake up.

If the guest can't wake up after locking the lock, immediately notify the assistant manager in the lobby to handle it.