Competitive speech by hotel manager

A speech is a manuscript expressed orally in a specific situation. In our life, more and more people contact and use it. How to write an appropriate speech? The following is my speech about the competition of hotel managers, I hope it will help you!

Hotel manager's competitive speech 1

Dear leaders and colleagues,

Hello everyone!

I am very happy to participate in the competition in this hotel. I'm competing for the position of assistant manager in the lobby.

My name is _ _, and I was born in February 19_. I graduated from _ _ City Tourism Economic School in 2000, majoring in hotel management. In May of 20__, I started to work in the catering department of _ _ International Hotel. Because of my excellent work performance, I was quickly transferred to the banquet service as the wedding host. My work has been recognized by the hotel management and praised by the city leaders.

Because of my good English foundation, I was transferred to a western restaurant and received professional western food service training at the hotel. At work, I found that the existing cultural level was far from meeting the needs of the work, so with the support of hotel leaders and colleagues, I took a part-time job. On September 20, I entered the foreign language department class of _ _ College at my own expense and served as the monitor, which ended on February 20, 65438. 20__ _ _, participated in the competition for C and D positions in the hotel, and worked as an assistant manager in the lobby for two years. In these two years, I have made some achievements in my work. When I receive complaints from guests every day, I can sum up my experience with the help of leaders and colleagues, and gradually mature after each summary and improvement.

Especially in VIP reception, it has been unanimously recognized by the leaders of hotels, companies and management committees, and won the honor of advanced individual and excellent team of hotels in 2005. 2008 is a year that all China people have been waiting for for for a long time, and it is also another starting point of my life. I am very grateful to the hotel for giving me such a good opportunity to study and train with more than 20 colleagues in a high-star hotel like Suzhou Tongli Lake Hotel. After studying in the position of duty manager in the front office for three months, I learned a lot, some of which I have come into contact with, such as reception procedure standards, details of handling guest complaints, collection and handling of guest opinions, etc. Through studying, I feel that I have broadened my horizons and enriched my mind.

Hotel manager competition speech 2

Dear leaders and colleagues,

Hello everyone!

First of all, thank you for your support and help to me and the Finance Department in _ _ years. Standing here again today and competing for the position of manager of the finance department again, I naturally have a feeling that the position is temporary, and it is eternal to constantly improve my ability and level in my work and be worthy of responsibility and trust. Looking back on these quietly passing years, the hotel has been making continuous progress and improvement in operation and management. Summing up one year's work, I feel that my contribution is very small and my performance is very small. The only comfort is that my duties have been completed and my principles have not been lost.

_ _ year is a year connecting the past with the future in the development of hotels. As the manager of the finance department, I want to start from the following aspects:

First, set an example and rule the army with an iron fist. Starting from _ _ _, the procurement work will be placed under the Finance Department, which will be composed of five parts: accounting, computer room, procurement, warehouse and catering cashier, becoming the most centralized department in the whole store. To ensure the overall combat effectiveness of the team, the department will take the following measures:

(1) Reasonable division of labor, coordination and restriction.

(2) the survival of the fittest, eliminate quality, to ensure the continuous improvement of personnel quality.

(3) lead by example, strict discipline, and clear rewards and punishments.

(4) You can do whatever you want without bowing your head.

Second, make every effort to ensure the realization of the profit rate index of catering rooms. Under the guidance of the overall purchasing idea of the hotel, standardize and straighten out the purchasing channels and methods of the hotel, not afraid of interference and rumors. And try to assess the salary of the purchasing staff linked to the gross profit margin of catering food and the comprehensive profit margin of the room, so as to ensure that the gross profit margin of catering food and the comprehensive profit margin of the room department are realized in _ _ _ _ _.

Third, make a macro move and do a good job as a staff officer.

As the manager of the finance department, in _ _ years, while completing the management of this department, I will put forward more suggestions and opinions to the store leaders from a macro perspective and hotel decision-making level to ensure the scientificity and feasibility of hotel decision-making.

Fourth, explore and improve the salary incentive mechanism for middle and senior managers. The key to enterprise success lies in middle and senior managers. Establishing and perfecting the salary incentive mechanism for middle and senior managers will lay the foundation for the development of enterprises. In _ _ _ _, the hotel will conduct salary assessment management among middle managers, so in _ _ _ _ _, the finance department will focus on the actual assessment stage. Continuously summarize and improve the problems existing in the implementation of the assessment methods, and put forward suggestions for revision to the store leaders in time. On the premise of ensuring the completion of the annual operating budget, we will initially improve the salary incentive mechanism for middle and senior managers.

Leaders, colleagues and positions represent a kind of trust and responsibility, and participating in the competition of representatives is a kind of self-confidence. I am well aware of the distance from the position required by the finance manager of a four-star hotel, but I believe that hard work and progress are the only way to narrow the gap. I will work hard in the gap, innovate in the experience, sum up in the results, and hand over the post to me, and I will definitely live up to the trust of leaders and colleagues!

Hotel Manager's Speech on Competition for Employment (3)

Dear leaders and colleagues,

Hello everyone!

It is an important measure for our hotel to build an efficient team that grass-roots and middle-level cadres compete for posts fairly, justly and openly. As a member of the hotel, I sincerely support this competition. Here, thank you very much for giving me a stage to show myself and an opportunity to display my talents! At the same time, I also thank the leaders and colleagues for their love and support.

I am currently the customer service manager, and the position I am competing for today is also the customer service manager. For this position, I think it is necessary to report some work ideas to leaders and colleagues this year.

As we all know, the competition in hotels is very fierce nowadays. Fundamentally speaking, it is the difference of quality management and service quality. Who can adhere to the business philosophy of "quality first", constantly strengthen quality management and win the favor of customers with first-class service, who can stand firm in the competition and be in an invincible position;

Otherwise it will be eliminated. Therefore, strengthening quality management and improving service quality will be one of the priorities of this year's work. To improve service quality, we must first firmly establish a strong sense of service and quality. From the department manager to every employee, we should deeply understand that "service quality is the life of an enterprise" and consciously adhere to the purpose of "making guests feel better". On the basis of previous etiquette and courtesy requirements, the department strives to be "accurate, fast and high". That is, on the basis of perfecting this year's "limited service", combined with "one-stop service", the service level will be improved. Let me introduce "one-stop service" first:

Service concept: "One-stop" service means that guests can enjoy convenient, fast and concentrated service when they enter a certain area or post of the hotel, and will not be left out, pushed or rejected. Employees have expanded from providing the services of their posts and departments to meeting customers' comprehensive needs for other departments or hotels, from providing hotel services to meeting customers' comprehensive information consultation outside hotels and cities, from providing * * * services to meeting customers' personalized services. The "one-stop" service emphasizes that all employees in the department can give satisfactory answers as soon as possible to any questions raised by the guests, so as to minimize the direct contact of the guests with the service. After the guests check in, the services they need to provide and their dissatisfaction with the hotel can only be postponed after acceptance by one person; All staff in the department are required to work with the attitude of trying their best to meet the needs of guests and solve problems for them, and establish the service consciousness of "responsibility first" and "solving problems until I finish".

Service principle: All staff of the department, regardless of their positions, responsibilities, duties or business trips, should accept the service demands of the guests at any time and place at the first time, fully consider the feelings of the guests, properly handle them, solve the follow-up problems, and do a good job of tracking. So as to meet the requirements of the guests to the maximum extent and with the highest efficiency.

Hotel manager's speech on competition for employment article 4

Dear leaders:

Hello everyone!

I am very grateful to the group company and hotel leaders for giving me this opportunity to participate in today's competition for the position of hotel manager. This is both an opportunity and a challenge for me. I will cherish this rare opportunity to show myself and exercise myself. Participate in the competition for the position of assistant general manager of the hotel and bravely accept everyone's judgment.

My name is _ _ years old and I started working in _ _. He has worked as a salesman, salesman, hotel waiter and hotel manager. Up to now, I have worked in the front-line position of the hotel for 12 years, which has taught me how to be a person, how to do things and how to work. In this 12 year, I won many excellent staff and service experts in the hotel. As a middle-level hotel manager, I always insist on the style of keeping my word and doing what I should do. On June+10, 5438, I joined the _ _ League, a talented and United family. With the care and guidance of the leaders and the support and help of my colleagues, I have learned a lot and made great progress. I would like to express my sincere thanks to all the leaders present! It was your's support and love that made me confident to step onto the stage of this election.

In the two years since I joined the _ _ Hotel, under the correct leadership of the hotel, with my efforts and understanding, I tried my best to do every job step by step and led all the staff in the housekeeping department to achieve the business objectives set at the beginning of the year. The annual room revenue reached 3.59 million yuan, and the completion ratio was 1 17%. The completion income is * * * 3.674 million yuan, and the completion ratio is 102%. And in organizing the staff of the housing management office to participate in the hotel industry skill competition in the whole city and the whole province, they won the first place in the whole city and the whole province with their own skills. In the past two years, the housing management department has successively implemented the wage piecework system and the cost control contract system. In service management, the slogan we choose is: high standard, fine service, sweet smile and mutual assistance. As the saying goes: nothing is impossible, only unexpected. With careful observation and enthusiastic service, we will create a warm atmosphere for our guests in a quiet way. Let guests feel the preciousness of friendship, the priceless affection and the warmth of home in our hotel.

Experience has given me a deeper understanding of the hotel service industry, a more comprehensive understanding of hotel management, and relatively rich experience in hotel management in practice. Years of frontline work experience have developed my rigorous and meticulous work style and perseverance in the face of difficulties. And rich experience, solid business ability and meticulous work style have won me the trust and respect of leaders and many guests. I believe these experiences will be there in the future. This work is of great help to me. To be a qualified assistant, you should not only have a certain professional level, comprehensive quality and psychological quality, but also have good interpersonal communication skills. Although I have many shortcomings, I will continue to strengthen my business study and sum up my experience in my work. If I am lucky enough to be successful in this competition, my work plan and assumption are as follows:

First, be a good waiter. Serving the leaders is the unshirkable duty of the administrative assistant. Things assigned by leaders should be completed in time. The starting point and destination of serving leaders is one of the most important services for business departments and all employees. Therefore, some cultural activities can be properly carried out to create an intimate and harmonious family atmosphere, so that each employee and his family can create a good collective environment atmosphere based on their love and loyalty to the hotel and consciously contribute all their wisdom and energy to the overall goal of the hotel.

Second, be a good assistant. Assist leaders to do a good job in superior business departments, information feedback and daily procedural work. Assist leaders in project negotiation, accept customer complaints, organize opinions into materials and report to leaders in time.

Third, be a good administrator. On-site management of hotel is the primary work. First of all, pay attention to the connotation of corporate culture. It is better to seek a kind of spiritual enjoyment than to stay in a hotel for dinner. Therefore, hotels learn from traditional culture in management, such as: benevolent political hotels, inject more emotional elements into the management process, and strengthen the management effect through examples, and gradually realize the service from servants to gentlemen. In my opinion, to be a good manager, we must first manage ourselves. Only in this way can we establish a firm work belief and form a good work style, which is also more conducive to our own growth.

Fourth, be a good coordinator. Coordinate the horizontal relationship between the hotel and other subsidiaries of the group, as well as the vertical coordination of the superior-subordinate relationship within the company, and give full play to the important factors of a group and a team.

Verb (abbreviation of verb) looking for growth point The competition in the hotel industry is no longer a simple competition between software and hardware, but a competition between corporate culture brands, which embodies the same values of enterprises and employees. Therefore, the hotel must encourage the implementation of all-staff sales, and everyone should make corresponding plans and measures with clear annual goals, with clear goals, and strive to make every detail of the work careful and careful, so that saving a penny is equal to earning a point. Learn to operate the self-elimination system and do a good job in internal marketing and internal management, so as to go out and introduce maturity.

As an active participant in this competition, I hope to succeed in the competition, but I will never avoid failure. No matter what the final result is, I will be honest and conscientious.

My speech is over, thank you!

Hotel manager's speech on competition for employment article 5

Dear leaders and colleagues,

Hello everyone!

My name is _ _, and I'm 20 years old. I started working in 20__. I have been working in your company for three years. It taught me how to be a person, how to handle things and how to work. In these three years, I have won many awards such as "excellent staff and excellent management team" of the company. As a middle-level manager of the company, I have been adhering to the style of "keeping my word". On June 20th, 2000, I joined the family of _ _ _ _ Limited Company, which is full of talented people and forge ahead in unity. With the care and guidance of the leaders and the support and help of my colleagues, I have learned a lot and made great progress. I would like to express my sincere thanks to all the leaders present! It was your's support and love that made me confident to step onto the stage of this campaign and participate in the competition for the position of lobby manager.

In service management, our slogan is: "Achieve 10 1% customer satisfaction". As the saying goes, "nothing is impossible, only unexpected." With meticulous observation and enthusiastic service, we will create a warm atmosphere for our guests in the way of "moistening things quietly". Let the guests fully feel the preciousness of friendship, the priceless affection and the warmth of home.

I will continue to strengthen my study and sum up my experience in my work. If I am lucky enough to be successful in this competition, my work plan and assumption are as follows:

1, be a "helper". Assist leaders to do the work and tasks arranged by superior leaders.

2. Be a "waiter". Serving the leaders is the unshirkable duty of the administrative assistant. Things assigned by leaders should be completed in time.

3. Be a "coordinator". Coordinate the relationship between superiors and subordinates in the store and give full play to the importance of a group and a team.

4. Be a good "administrator". To be a good manager, you must first manage yourself. Only in this way can you establish the belief of assessment and form a good work style, which is more conducive to your growth.

6. Look for "growth points". Under such fierce competition in the catering industry, we must be clear about our own goals, treat every detail of our work attentively and carefully, realize the concept that saving a penny equals earning a penny, and do a good job in internal management, so as to develop more brilliantly.

As an active participant in this competition, I hope to succeed in the competition, but I will never avoid failure. No matter what the final result is, I will "be an upright person and do things seriously."

Hotel manager's speech on competition for employment article 6

Dear leaders and colleagues,

Hello everyone!

It is a great honor to come to our talented, United and warm family. First of all, thank the leaders for giving us all this opportunity to compete fairly and show ourselves. Competition for posts is a new measure for the reform of the company's employment mechanism, which meets the needs of enterprise development. The development of enterprises needs talents. In order to enable enterprises to be invincible in the increasingly fierce market environment, we need not only employees with excellent service skills, but also managers who understand business and are good at management. Only by strictly demanding ourselves and constantly improving our professional quality can we seize every opportunity to show our talents and realize our self-worth.

I graduated from Chen Shasha (personal introduction). I am now the manager of the food and beverage department, and the position I am competing for today is also the manager of the food and beverage department. Two years of hotel work experience has enabled me to have a deeper understanding of the hotel service industry, a more comprehensive understanding of hotel management, and gained rich experience in hotel management in practice. Years of first-line work experience have developed my rigorous and meticulous work style and perseverance in the face of difficulties. And rich experience, solid business ability and meticulous work style have won me the trust and respect of leaders and many guests. I believe these experiences will be of great help to my future work. To be a qualified manager, we should not only have a certain professional level, comprehensive quality and psychological quality, but also have good interpersonal skills, although I

There are many shortcomings, but I will continue to strengthen my business study and sum up my experience in my work. If I am lucky enough to succeed in this competition, my working idea is:

1, communication problem.

As a manager, you should learn to communicate and be good at it. We should use our enthusiasm to spread happiness to every employee's heart, create zero-distance communication for employees, let employees work in a "stress-free" environment and give full play to their enthusiasm.

2. Working methods.

An excellent manager should learn the humanized management system and mobilize the subjective initiative of employees. If employees can't teach, good employees should give full trust, and with full trust, they can have a harmonious management system and service consciousness.

3. Service consciousness.

Our service industry has always advocated that customers are God. In fact, the service is mutual, and the active, thoughtful and enthusiastic service is the pleasure and bright smile of the guests, which is their greatest happiness. As a manager, the first thing you need is professionalism. And this spirit is the responsibility, the responsibility and obligation to oneself, the collective and the society.

Although my speech today is a self-recommendation, it's not that the old lady sells melons to brag. I just want the leaders to see the real me. I believe that with my personal qualities, dedication, down-to-earth spirit, enthusiasm for work and my management experience, I will be able to do a good job as a manager of the catering department. Please give me a chance, I will never let you down. Finally, I ended my speech with a homemade couplet. The first part is "I am glad to win the victory, but I look at bloom with pride", the second part is "I don't regret losing, and I have no intention of staying or staying", and the horizontal part is "competing for posts".

Hotel manager competition speech 7

Dear leaders and judges,

Hello everyone! My name is _ _, and I am now the manager of the enterprise planning department. I am the marketing manager of this competition.

I have been working in _ _ for almost a year, and today I can stand here and compete for a position for which I am willing to devote all my energy and enthusiasm. First of all, thank _ _ for providing me with a platform to show myself and improve myself, thank _ _ leaders for their concern and training, and thank comrades for their support and help! A person's growth bit by bit depends on a good environment and an upward team. I will always remember this.

I was born in the early 1970s. The experience of growing up in the countryside gave me the quality of simplicity and honesty. The experience of being a soldier has shaped my tenacious character. Ten years of hotel work has made me considerate, willing to communicate and brave in dedication.

Born in the countryside, grew up in the army and matured in hotels. I love hotel work, which enriches my knowledge, improves my life and embodies my value.

For the marketing manager, I think I have the following advantages:

First: 1996 entered the hotel industry and has been engaged in sales, planning and office work. Have a comprehensive and systematic understanding of the operation of modern hotels, and have accumulated useful experience in the planning, organization and control of marketing work.

Second: I am very willing to learn, like innovation, active in thinking and wide in knowledge. As the most frequent department dealing with colleagues and guests, it is very important to communicate with people of different classes.

Third, I am thirty-five, young, clear-headed and full of energy. It is the best time for a person to make achievements in his career. The so-called "grinding a sword in ten years" is the time to "draw the eyebrow sword".

Fourth, I am sentimental, loyal, sincere, helpful and like to make friends.

Fifth, I respect others, understand others and don't push others.

Sixth, I am quick-thinking, I can find a solution to the problem in a short time, and I am not afraid of pressure and difficulties.

Of course, I also have some shortcomings that hinder my development and may affect my work. For example, sometimes they are lazy, informal, not diligent enough and emotionally unstable, giving people the illusion that they are inaccessible. I will try to change all this. In the process of completing the work and starting a business, the director constantly improves himself, and sincerely hopes that leaders, colleagues and friends will criticize and correct me in time.