What are the specific aspects of humanized service in hotels?

Humanized service is to be people-oriented, to respect and care for people, especially to respect and satisfy people's basic needs and wishes, so as to mobilize people's enthusiasm and intelligence, so that they can better realize their self-worth and achieve a win-win situation.

Humanized service means to embody the people-oriented idea in the service process and adopt a humanistic service mode for service activities. Its core is to meet people's needs, realize people's value, pursue people's development, embody humanistic care and create beauty and harmony as the purpose of service activities.

humane, humane, convenient, comfortable, satisfying, warm and touching service. Services provided by people that meet the needs of human nature.

the performance of the hotel's human service

1. If you find flowers in the room, you can take the initiative to provide the guests with vases, help them insert the flowers, leave the tips on how to raise flowers and wish them a pleasant stay!

2. If you find the guest sick when cleaning the room, you should take the initiative to ask the guest what is wrong and lead the guest to the infirmary of our hotel.

3. When an old man checks in, the service staff should take the initiative to help and escort him, and ask the guest whether he needs reading glasses, and put an extra desk lamp at his bedside;

The most humanized service I have ever seen is Yunnan Tourism

It can be said that Yunnan is a shopping paradise for tourists. There are many kinds of clothes and cosmetics here, and the key is that the service in shopping malls is also very thoughtful! The design of the cart is very careful. You can put drinks on it, but some goods can't be placed flat in the cart. A hook is also designed under the cart, so you can hang shopping bags directly, so you don't have to carry things around. There are also children's carts and pet carts that can meet all kinds of needs. When shopping, I often want to look at the products quietly, but sometimes the waiter will always be uncomfortable with me. In Japanese shops, you can ask for a sign that you don't want to talk, so that no waiter will bother you. The setting of these details is very comfortable!

The most important thing in the journey is to live and eat. These two things are not good, which really affect the mood. Here, whether it is a coffee shop or a pub, the waiter will first give the guests a towel to wipe their hands. The waiter's service is very meticulous. When he sees that there is no toilet paper on the table, he will take the initiative to change it, often squatting or kneeling for the customer to order. When you leave, I will see you out and bow to say goodbye!

after the tour, many people like to take a hot bath to relieve the fatigue of the day. The bathroom is very convenient to design, which can automatically set the water level and water temperature, and can also automatically maintain the temperature. When the water is almost full, it will also give a prompt and you can prepare a bath in advance.