Etiquette for receiving guests

Etiquette for receiving guests Etiquette for receiving guests 1

Basic reception etiquette:

1. When someone knocks on the door, ask Answer "Please come in" or go to the door to greet you;

2. When guests come in, you should stand up and greet them warmly. If your home is not clean and tidy and looks messy, make the necessary arrangements and apologize to the guests;

3. The tea must be served with both hands and placed on the right side of the guest. If it is extremely hot in summer, pass a fan or turn on the electric fan;

4. When guests come to eat, warmly invite them to eat together. Guests should give hot towels and hot tea after dinner;

5. You should thank guests when accepting gifts;

6. When introducing each other to the host or guest, The name and position must be clear verbatim, and the younger person must be introduced to the older person first;

7. When guests come, if you happen to have something to do and cannot accompany you, you must first say hello, apologize, and arrange for family members Accompany you and then go do your own thing;

8. If the guest insists on going back, do not force him to stay;

9. When saying goodbye, you should say "goodbye" or "slowly" Walk".

10. When seeing off guests, go outside the gate and walk behind the elderly; Etiquette for receiving guests 2

(1) When guests are coming to your home, you should keep your home tidy , help parents place drinks, candies, etc., and also pay attention to personal appearance and appearance, and do not receive guests in pajamas.

(2) When you hear a guest knocking on the door or ringing the doorbell, answer the door as soon as possible and open the door. After the guest enters the door, if he is carrying something or an umbrella, he should take the initiative to help him pick it up.

(3) If the guest is a friend of the parents, the children should take the initiative to say goodbye and leave after greeting the guest and helping the parents serve tea, and not stay with the adults. If your friends come to play, you should treat them as the little host.

(4) Don’t accept gifts from others casually, but you must be generous to others. If the guests see certain items and express their liking, if possible, give them to the guests generously.

(5) When guests get up to say goodbye, they should stand up, accompany their parents to see off the guests, and say "Goodbye, welcome again!". Then, watch the guests leave before closing the door. Don't slam the door as soon as the guest leaves the house. Etiquette for receiving guests 3

Details of image etiquette

Long hair: In addition to wearing appropriate makeup to show politeness, when attending formal occasions, ladies need to tie up their shoulder-length hair. Highlight professional temperament.

Formal attire: Professional suits are required for formal business occasions, and the suits should fit well and should not be fancy, and should be ironed and smoothed before wearing. Do not put extra items in suit pockets; men's shirt cuffs must be exposed 0.51 cm, and the tie length should be kept within 1 cm above and below the belt buckle. Women should keep an extra pair of pantyhose with them, and the height of high heels should be 35 centimeters. Men should wear black socks when wearing dark suits and avoid exposing their legs.

Precautions for men’s suits

(1) Remove the trademark on the sleeve;

(2) Iron it flat;

(3) Buttons must be fastened;

(4) Do not roll or pull;

(5) Wear sweaters with caution;

( 6) Wear underwear smartly;

(7) Keep nothing around your waist;

(8) Pack less stuff.

Watches: Watch straps are divided into steel straps and leather straps. Steel strap watches are required for formal occasions, and leather strap watches are suitable for casual occasions.

Please: The hand position is higher than 45, the horizontal position is a small please, the arm tilted is a medium request, so that the other party can sit down, the straight arm is a large request, and the arms are used to express a large request when facing many people. .

Details of handshake etiquette

1. Behavior reflects the truest monologue of the heart

Most people’s body language is revealing their true emotions and hearts.

These body language are more accurate in showing people's inner emotions than the emotions they express with their mouths. On the one hand, you have to believe someone's feelings, and on the other hand, you have to observe his uncontrollable body language. If you have to choose between the two, you should choose the latter. The golden rule is to always forget what he said and believe his body language.

2. Standard handshake

1. Actively extend your hand (host, host or Party B)

2. Smile and use your thumb

< p> 3. The time is 35 seconds and the strength is about two kilograms

4. Keep your palms dry

3. Shake hands to judge personality

1. Shake hands enthusiastically and proactively, body Forward leaning: Enthusiastic, outgoing, easy-going, with high emotional intelligence, strong awareness of self-behavior management, good at using body language to influence others

2. Press the palm of the other person’s hand downwards and shake hands: Strong desire to control , Like to be praised

3. Shake hands too hard and for too long: straightforward, reckless temperament, very simple, a bit over-enthusiastic.

Details of business etiquette for receiving guests Details of business etiquette for receiving guests 4. Cold, dead fish handshake: Passive, indifferent, rigorous, picky personality.

4. How to follow the principle of respecting the superior first in the handshake etiquette

(1) In formal occasions, the superior should extend his hand first as a courtesy;

(2 ) In daily life, it is a courtesy to elders, ladies, and married people to extend their hands first;

(3) In social situations, it is a courtesy to those who arrive first to extend their hands first;

( 4) Between teachers and students, it is a courtesy that the teacher reaches out first;

(5) When receiving guests, it is a courtesy that the host reaches out first, and when the guest leaves first, it is a courtesy that the guest reaches out first.

Details of receiving guests

1. ***Details of taking the elevator

(1) When accompanying guests or elders to the elevator hall door: press the elevator button first Call button. When the car arrives and the hall door opens: If there is more than one guest, you can enter the elevator first, press the door button with one hand, hold the door on one side of the elevator with the other hand, politely say "please come in", and invite the guests or elders to enter the elevator;

(2) After entering the elevator: Press the button for the floor where the guest or elder is going. If other people enter the elevator room, you can ask which floor you want to go to and press the button for your help. It depends on the situation in the elevator whether greetings are allowed. For example, when there are no other people, you can briefly greet. When there are outsiders or other colleagues, you can consider whether greetings are necessary. Try to face the guests sideways in the elevator;

(3) Arrive at the destination floor: Press the door opening button with one hand, and make a move to ask out with the other hand. You can say: We are here, please come first! . After the guest steps out of the elevator, he immediately steps out of the elevator and enthusiastically guides the direction of travel.

2. Stairway guidance

When guiding guests up the stairs, the guests should go in front and the receptionist should walk behind; if you are going downstairs, the receptionist should walk in front. , the guests walked behind. Reception staff should pay attention to guests' safety when going up and down stairs.

3. Taking a seat and leaving a seat

1. Seating requirements:

(1) Sit or take a seat after others;

( 2) Sit in the appropriate place;

(3) Sit in the appropriate place;

(4) Sit from the left side of the seat;

(5) Greet the people around you;

(6) Sit down quietly, sit with your back close to the seat and adjust your posture after sitting down.

2. Requirements for leaving your seat:

(1) Say it first;

(2) Pay attention to the order;

(3) Get up slowly;

(4) Stand up before walking;

(5) Leave from the left.

Other things to note in business etiquette

1. What do you mean by not asking personal questions in business interactions?

(1) Does not ask about income;

(2) Does not ask about age;

(3) Does not ask about marriage and family;

(4) No questions about health;

(5) No questions about experience.

2. What three aspects should we pay special attention to when dealing with zero-degree interference?

(1) Create an environment without interference;

(2) Maintain a moderate distance;

(3) Provide enthusiastic service without interference.

Details of Chinese food etiquette for business interactions

1. Ordering

When we treat guests to dinner, we often make the mistake of thinking we are good and always think we like it. The dishes you eat are what the guests like. In fact, this is not the case. In etiquette, the first thing to do is to learn to respect each other and know how to cater to others. Therefore, we need to have a good understanding of our customers and be able to roughly judge their basic tastes. You don’t know what the guests like the most, but you must know what they don’t like. After determining the basic taste and excluding the things they don’t like, it’s generally not easy to make mistakes.

2. Serving

Chinese food is different from Western food. When serving, all the dishes will be served very quickly before eating. And in the case of one game after another, many people will put it all on the table and then move slowly. In fact, there is etiquette when serving food. In business interactions, guests are always invited to have dinner in relatively good hotels, and the dining tables are generally rotating. Therefore, the general principle is to serve dishes on a cross, which is convenient for placement on the one hand, and can also take care of everyone on the table. of guests.

3. Turning tables

In business dinners, many friends do not know the order and direction of turning tables. Chinese etiquette is to respect the right and respect others. As the host, the guest of honor should sit to our right. When eating, the guest of honor should eat first. Therefore, the principle adopted when turning tables is to turn clockwise, from right to left, and let the guest of honor eat first. , and then let others eat.

IV. Calling method

During a dinner, the way we call the waiter is usually to wave or snap our fingers. This method of calling is not in line with business etiquette. Just imagine how you would feel if someone greeted you like a puppy, or if you were greeted by a snap of the fingers in a bar, would that still sound like a waiter in a big hotel? Etiquette is based on respect. You must respect others in everything you do, and then you will get the respect you deserve. Therefore, the correct approach is to straighten your arms and palms, and then wave to the waiter. This action looks both elegant and appropriate!

5. Take a break

Everyone will always continue to chat after they have had enough wine and food. Pay attention, if you don’t pay attention at this time, your little moves will betray you. Arrive by appointment. This period is the transition period when we are preparing to leave. Therefore, there are always some people (especially girls) who arrange their clothes in public at this time, and some even put on lipstick in public. These behaviors are undesirable. They will give guests a feeling of coquettishness. At the same time, wearing lipstick in public is a sexual temptation abroad and is not allowed in business etiquette. But if it’s on other private dates, that’s your freedom too!

6. Paying the bill

As hosts, we are more accustomed to paying the bill in public before leaving the house, fully exposing the amount spent on the meal to all the guests present. If the amount It costs less, and one of the big boss guests will murmur in his heart: Humph, they sent us away so cheaply! If the cost is larger, another guest will be worried again: These few dishes cost so much, how much will it cost if I entertain him next time! Therefore, the polite thing to do is to pick up your portable bag and go to the front desk outside to check out while your friends are chatting. Then leave directly after everyone has finished chatting. This is both polite and straightforward!

If you know how to be respectful, value people, and know the norms of form, your business career will go smoothly! Etiquette for Receiving Guests 4

When guests from other units come to visit your unit, whether they are doing business, asking for help, learning experience, doing research, etc., they usually do so in the office. When receiving guests in the office, there is the following set of etiquette:

Make preparations in advance and maintain an elegant office environment.

The office should also maintain an elegant and clean environment. If guests come to visit, a higher level of working conditions should be maintained.

When guests come to visit, they usually greet you in advance and make an appointment. After learning about the guest's visit, you should inform the relevant departments to make early preparations and keep the office clean and tidy.

Windows should be bright, tables and chairs should be clean, things should be neat and orderly, and the air should be fresh. It should be warm in winter and cool in summer. Tea is prepared early, and some fruits can be prepared for some guests.

In short, the office is the leader’s office and the face of the unit. It reflects the mental outlook and work style of the reception staff, represents the image of the unit, and must be carefully arranged. Of course, it doesn’t have to be luxurious.

If there are many visitors, or the guests are of high standard, and the purpose of the visit is more serious, they can also be received in a special conference room (reception room). The conference room (reception room) should also be prepared in advance to welcome guests.

Prepare relevant materials

In addition to carefully decorating the reception venue (office or conference room, reception room), there is also an important task to prepare materials before guests visit. . When a guest comes to visit, is it to visit a certain department of the unit, or to learn about and inspect a certain work? Is it to discuss a certain issue or to study mutual cooperation? It’s important to know what’s going on. As for the purpose of the guest's visit, the other party has generally informed it in advance. The relevant personnel should be prepared in advance according to the negotiation matters agreed upon by both parties or the guest's request. What figures, situations, and data are needed must be provided in advance. Those that need to be printed should be printed, and those that need to be demonstrated should be demonstrated. Those that need to come up with preliminary opinions should first unify the internal caliber. This saves the guests from having to look around when they arrive, or being unable to express their opinions and appearing passive.

Polite reception by staff

When guests arrive, a number of staff must be allocated to receive them. Some of the reception staff provide service and etiquette reception, such as guidance, pouring tea and water, and warm hospitality with meals and banquets; some require reception for work, such as attending talks, introducing situations, participating in discussions, etc.

No matter what aspect of the job the staff is responsible for, they should be neatly dressed, move lightly, behave generously, and be courteous to others. Being aggressive, reckless, disheveled, and speaking vulgarly are not polite to guests and will also bring disgrace to the company.

During the meeting with guests, irrelevant personnel should automatically withdraw. As for etiquette and service personnel, they should knock on the door regularly, pour tea and water, change towels, and provide warm service; but the service should not affect the meeting between the host and the guest, and the scene should be kept quiet. When the service is completed, you should exit gently.

Sending guests off

If the guests have finished their work and are about to leave, be sure to say goodbye. Relevant personnel in the office should also see him off.

If the guest brings his own vehicle, the staff can notify the driver earlier (or the guest’s staff can notify the driver themselves). If you need our unit to send it back, you need to make vehicle arrangements in advance and don't wait for a long time.

Depending on the situation, it will be decided to deliver it to the office door or the unit door. You should say some polite words when saying goodbye: "Welcome again." "Welcome to keep in touch. Please forgive me for the poor reception in Sichuan." etc. Etiquette for Receiving Guests 5

1. The seven things the host should pay attention to when hosting a banquet: Make a list; Determine the time; Choose the venue; Arrive in advance; Order the menu; Arrange the seats; Pay the bill smartly.

1. Make a list (of several people)

2. Determine the time

3. Choose the venue

4. Arrive early

5. Order the menu (avoid sour, spicy, etc.)

6. Arrange the seats (seats facing the door are large ones)

7. Pay the bill smartly (Pay the bill in advance and smartly, and the waiter should not quote the price of the dishes)

2. What should I do if I don’t know how to drink? Find a male colleague to help; be good at expressing what you mean; make all the difference and find some interfaces and reasons. Block out the wine.

3. Seven important things for guests to pay attention to when attending a banquet: Cooperate with the host; determine the time; how to toast; five taboos in behavior; clothing and smell; appropriate conversation; and etiquette for leaving the banquet.

1. Cooperate with the host (clothing, ordering dishes)

2. Determine the time

3. How to toast

4. Five manners Don’ts

5. The smell of clothing (cannot exceed the host)

6. Conversation is appropriate (the host does not discuss in private when speaking, does not eat, etc.)

7. Etiquette for leaving the table

4. Five taboos at the table: don’t smoke; don’t pick up food when giving food; don’t persuade people to drink when toasting; don’t touch up makeup and dress up at the table; don’t make noise when eating.

5. The 12 taboos of chopsticks: three long and two sections; immortals pointing the way; knocking the cup and cup; tasting chopsticks and leaving a sound; patrolling the city with hot chopsticks; digging into graves with confusing chopsticks; leaving beads with tearful chopsticks; turning things upside down ; Dinghai divine needle; offering incense in public; crossing the cross; falling to the ground to be shocked.

6. Tips for using Western-style knives and forks:

1. Use them from the outside in, one by one

2. How are you, the hostess? Follow her

7. How to use red wine: look, smell, ask, cut

How to use red wine: look (trademark, year, etc., the cork has been soaked for a long time, the wine is in the cup The longer the hanging marks, the longer the time, the higher the sugar content, and the better the quality), smell (sweet, mellow), ask, cut the red wine and pour 1/3 of it; do not hold the wine glass full, hold the corner of the glass; confirm after eating Tip red wine with meat, white wine with seafood.

Etiquette for receiving guests

1. Eliminate oral odor

Talk to others, if you eat the smell Strong food will emit an unpleasant smell as soon as you eat it, which is very rude to the other party. Store employees must pay attention to this and avoid eating foods that can cause bad breath before going to work. In addition, some people have bad breath due to poor tooth quality or other diseases, which can also cause discomfort to others, so special attention must be paid.

2. Keep your mouth clean

People often look at each other’s mouths when talking, so it is also very important to keep their mouth clean. Before going to work, store employees should check whether they have applied lipstick and whether there are any food residues or vegetable leaves stuck between their teeth. They must develop the habit of looking in the mirror or gargling after eating. Cleanliness of the mouth is a basic quality for everyone.

3. Correct use of polite service terms

A good and graceful manner can make customers feel comfortable. When receiving customers, store employees should always pay attention to their manners when speaking, keep smiling, and communicate emotionally with customers with attentive eyes. At the same time, through nodding, brief questions, and interjections, you can express your attention and attention to the customer's conversation. interest. Finally, in order to show respect for customers, you should generally stand and speak. Etiquette for Receiving Guests 6

(1) When the person in charge that the guest is looking for is absent, clearly tell the other person where the person in charge has been and when he will return to the unit. Please leave your phone number and address, and make it clear whether the guest will come to the unit again, or whether our person in charge will go to the other unit.

(2) When the guest arrives, our person in charge cannot receive him immediately due to various reasons. He must explain the reason and waiting time to the guest. If the guest is willing to wait, he should provide the guest with drinks and magazines, if possible. , drinks should be changed for guests from time to time.

(3) Reception staff should have correct guidance methods and postures when leading guests to their destination.

1. Guidance method in the corridor. The reception staff should coordinate the steps two or three steps ahead of the guest and let the guest walk on the inside.

2. Guidance method on stairs. When guiding guests up the stairs, the guests should go in front and the receptionist should walk behind. When going downstairs, the receptionist should walk in front and the guests behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

3. Guide methods in the elevator. When guiding guests to take the elevator, the reception staff first enters the elevator, waits for the guests to enter and then closes the elevator door. When arriving, the reception staff presses the "open" button to let the guests get out of the elevator first.

4. Guidance methods in the living room. When a guest walks into the living room, the receptionist will use his hands to ask the guest to sit down. Only when he sees the guest sitting down can he nod and leave. If a guest sits in the wrong seat, the guest should be asked to sit in the upper seat (usually the one closest to the door is the lower seat).

(4) Serve tea sincerely. Chinese people are accustomed to entertaining guests with tea. When entertaining distinguished guests, the tea sets should be particularly particular. There are many rules for pouring tea, and there are also many things to pay attention to when passing tea.

Precautions for receiving guests at business meetings

Welcome and send-off is the most basic form and important link in social interaction and reception activities. It is an important way to express the friendship of the host and reflect the politeness. aspect. Especially greeting is the most important job to give guests a good first impression. Leaving a good first impression on the other party will lay the foundation for further in-depth contact. Careful arrangements must be made to welcome guests, and the following matters should be noted.

(1) For foreign and out-of-town guests who come to visit, negotiate business, or attend meetings, you should first understand the train number and flight of the other party's arrival, and arrange for personnel with the same identity and position as the guest to greet them. If for some reason the host of the corresponding status cannot go, the host who goes to greet the guest should give a polite explanation to the guest.

(2) When the host goes to the station or airport to greet guests, he should arrive early and wait for the guests. He must not be late and keep the guests waiting. When guests see someone coming to greet them, they must feel very happy inside. If the greeting is late, it will definitely leave a shadow on the guests' hearts. No matter how you explain it afterwards, you can't eliminate this impression of dereliction of duty and breach of trust.

(3) After receiving the guests, you should first greet them with "Thank you for the hard journey", "Welcome to our beautiful city", "Welcome to our company", etc. Then introduce yourself to the other party and give it to the other party if you have a business card. Pay attention to the etiquette of giving business cards:

1. When you exchange business cards with elders and venerables, hand them over with both hands, lean forward slightly, and say "Please take care of me." When you want to get the other party's business card, you can use a requesting tone and say: "If it is convenient for you, can you leave a business card for me?"

2. As the person receiving the business card, after taking the business card with both hands, you should Read it carefully, and never put it in your pocket without looking at it, nor throw it on the table.

(4) When welcoming guests, you should prepare transportation for them in advance. Do not wait until the guests arrive to prepare transportation in a hurry. This will cause delays in making guests wait.

(5) The host should prepare the accommodation for the guest in advance, help the guest go through all the procedures and lead the guest into the room. At the same time, the host should introduce the services and facilities of the residence to the guest, and hand over the activity plan and schedule to the guest. Give it to the guests and give them the prepared maps or tourist maps, places of interest and other introduction materials.

(6) After sending the guest to the residence, the host should not leave immediately. He should stay with the guest for a while and have a warm conversation. The content of the conversation should satisfy the guest, such as the background material of the guest’s participation in the activity, local information, etc. Customs, unique natural landscapes, special products, prices, etc. Considering that the guests are tired from the journey, the host should not stay for a long time and let the guests rest early. When breaking up, tell the guest the time, place, method, etc. of the next contact. ;