Principles of lobby management

The principles of lobby management include division of labor, discipline, unified command, unified leadership, etc.

Division of labor: Division of labor can effectively improve the proficiency and accuracy of labor, thereby improving efficiency. The lesson for management is that if you want to do something well, separate it into a position or department; how If you want to do a complex thing well, break it down into simple actions.

Discipline: Employees must abide by and respect the rules of the governing organization. Good discipline is created by effective leaders. Discipline is actually the best way to do things. It is not to manage for the sake of management, but to do better. To manage.

Unity of command: Each employee should only receive orders from one superior. This is no longer applicable and should be optimized to only accept instructions from one colleague for everything.

Unified leadership: Each group of organizational activities with the same goal should be carried out under the guidance of one manager and one plan. This no longer applies. In the past, organizations and businesses were static, but now they are dynamic and chaotic. Therefore, the starting point is no longer leadership, but customer needs.

Professional requirements for lobby managers

1. Lobby managers generally require a college degree or above, no major limit, have received training in service management and hotel management, and understand public relations etiquette and psychology. Management and hotel business knowledge.

2. Familiar with the hotel’s various management workflows and management specifications, with strong organizational, management and coordination capabilities; possess considerable training capabilities, strong adaptability, and fluent spoken English.

3. Have considerable catering management knowledge and level, good overall quality; have good teamwork spirit, pioneering and innovative spirit, strong communication and coordination skills, and dare to take responsibility.

4. Have a good temperament, be kind, generous, dignified in appearance, cheerful, sociable, have an overall concept, service awareness and a strong sense of responsibility, and be able to bear greater work pressure.