Traditional Culture Encyclopedia - Hotel reservation - Half a year's work summary for personal use (8 articles)
Half a year's work summary for personal use (8 articles)
Generally speaking, putting forward your own ideas in the summary is conducive to getting the support of leaders and uniting colleagues around you to work better. Below I bring you a half-year work summary for personal use. I hope you like it. Click on "Half-year Summary" for more information!
Half-year Work Summary The first half of 2 years passed quickly. In the past six months, under the correct leadership of the hospital leaders, Based on his post, he is good at summing up the experience and lessons in his work and doing a good job in a down-to-earth manner. While receiving favorable comments, it has also been recognized by leaders at all levels. Completed the work tasks in the first half of 2_ year. The specific situation is summarized as follows:
1. Conscientiously do my job well
With the goal of "doing my job better", I developed a sense of innovation and successfully completed the following job with my heart: assisting the head nurse to do a good job in ward management and sorting out medical documents. Seriously receive every patient, treat every patient as his own friend and relative, and always put yourself in other people's shoes. Do a good job in the writing of medical documents. The writing of medical documents needs to be serious and responsible, with a correct attitude and clear mind. I seriously study the writing standard of department documents, and carefully write general nursing records, critical nursing records and rescue records. Abide by the rules and regulations and keep in mind the three basics (basic theory, basic knowledge and basic skills) and three strictness (serious attitude, strict requirements and strict methods).
Second, in terms of ideology, morality and political quality
We can conscientiously implement the Party's basic line, principles and policies and study political theory through newspapers, magazines and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study the professional knowledge of nurses, have a correct working attitude and be serious and responsible. In the process of medical practice, strictly abide by the medical ethics norms and standardize the operation < P > Third, play a role and do a good job of helping patients < P > For patients, nursing work is not a job that a nurse can be in charge of, but a job that requires team rotation. In recent years, the hospital has added new strength to the nursing team. At work, it can give full play to its own advantages, take the initiative to do a good job in helping and teaching, explain the knowledge of business technology and communication with patients for some young nurses, solve difficult problems in nursing business, guide the implementation of nursing measures, help others grow up as soon as possible, and make its own contribution to the improvement of the overall nursing level.
Fourth, keep learning and improve the ideological and professional level
In the past six months, I have been able to seriously study the Party's principles, lines and policies, and learn the instructions and rules and regulations of my superiors. Through learning, I have improved my political and theoretical level, further corrected my service attitude, and strengthened my intention to do my job well and consciously safeguard the good image of the hospital. At the same time, I actively participated in business study and skill training organized by hospitals and departments, and insisted on self-learning related business books. By constantly learning new knowledge and updating my knowledge accumulation, I have better improved my professional accomplishment and business potential, and adapted to the ever-increasing needs of medical professional development.
Half-year Work Summary Personal General 2
In the past six months, our security department has actively innovated and continuously improved with a down-to-earth work style and a pragmatic work attitude, and comprehensively completed all the tasks in the first half of this year.
Generally speaking, our work in the first half of this year has many good aspects and many shortcomings. In order to make full use of our strengths and weaknesses in our future work, we hereby summarize our work in the first half of this year as follows:
1. All assessment indicators have been fully completed
Under the guidance of leaders at all levels and with the concerted efforts of all staff, our security department successfully completed the security tasks in the first half of this year. In the past six months, no major accident occurred, and the intact rate of fire control facilities and equipment reached 1% throughout the year. Conduct fire safety training for all departments of the hotel. Really played a role in escorting.
2. Establish and improve the performance appraisal system, implement the incentive mechanism, and give full play to the enthusiasm and creativity of employees
Implementing performance appraisal is the need for our hotel to strictly manage enterprises and strengthen management, and it is a strong basis for implementing the target responsibility system. Our department combines its own characteristics, directly links employees' wages and bonuses with their personal work performance, and exerts employees' enthusiasm and creativity through continuous improvement of incentive mechanism. Many touching examples have emerged.
while employees take the department as their home, the department also insists on being close to and caring for employees, worrying about their urgent needs and thinking about their thoughts.
Third, strengthen management, continue to study and train, and strive for high-quality service
Nowadays, the competition for talents in the tourism service industry is particularly fierce. Only by being full of excellent personnel can the hotel's operation flourish. While retaining outstanding personnel, the department has strengthened the training for all employees. Has conducted two relatively concentrated theoretical and practical training. On average, the training in spare time reaches 1 class hours every month. After each morning shift, no one left, but took the initiative to stay for training. Through the training and retraining of employees, the knowledge of hotel awareness, etiquette and manners, public security and fire control of employees has been strengthened. The post operation was further standardized, and the standards were unified in view of the shortcomings of individual personnel in commanding vehicles, opening and closing doors and other services. The idea of serving the guests has been obviously strengthened, such as actively helping the guests to carry their luggage, helping the guests to look after the handbags left in the parking lot and so on. The guests praised my security guard. The school won the honor for our hotel and department. Due to the particularity of the security industry, the needs of the guests often conflict with our work requirements. Some guests don't understand, often abuse the security guard and even make some excessive behaviors. The security guards of our department adhere to the tenet of "the guest is the object of service", do a good job patiently and carefully, never respond to the insults of the guests, but try their best to let the guests get a pleasant consumption.
while serving our customers, we also do a good job of internal service. In order to make the activities go smoothly, the staff of our department devoted themselves to their duties, gave up their rest time, and carried out safety protection for various activities, successfully completing the tasks assigned by the head office organs.
Half a year's work summary It's been more than half a year since I started to work and study in the credit approval department. Especially in the second quarter of this year, I realized many of my own shortcomings. Through the help and guidance of the leaders, I summarized the improvement methods and efforts in the future.
Through half a year's work, I have summed up the following shortcomings:
1. I don't pay enough attention to document learning, and some key issues are not clear enough about documents.
2. I didn't ask the leader for instructions in time for the problems I was not sure about, which caused some things to be handled improperly.
3. I often make subjective judgments about the * * * sexual problems encountered in my work, and fail to communicate with my colleagues and leaders in time.
4. The work rhythm is not well arranged, and more time is put into work, but the efficiency is not proportional to it.
In view of the above problems, I summarized my working methods in the second half of the year:
First of all, I spent my noon time studying documents every day. At present, I have learned several commonly used documents in my work, such as credit policy guidelines, guarantee management measures, and direct-guest housing commercial housing management measures. Only by mastering documents skillfully can we avoid compliance risks and improve work efficiency.
Secondly, if you encounter problems in the review or communication with the sub-branches in the future, ask the leaders for instructions in time to avoid putting the department in a passive position. We should also learn more methods and experience to deal with problems and improve our comprehensive quality.
finally, arrange the work rhythm reasonably, prioritize the work, pay close attention to the review of the loans submitted by the sub-branches, report the problems existing in the loans to the leaders in time, and then communicate with the sub-branches immediately to avoid causing delays to the sub-branches in the review process. The feedback to the sub-branch should be clear, prioritize, and try to make one-time feedback. After the feedback, it should be tracked in time to understand the degree and difficulties currently solved by the sub-branch, and try to give support and help to the review.
In future work, we should arrange the time well, improve work efficiency, make clear the purpose and focus of work, be serious and responsible for the work, and examine it carefully. When we have a bad grasp of some problems, we should not make judgments easily, communicate with colleagues and ask for instructions from leaders. Pay attention to the way of speaking when communicating with branches, and the ultimate goal is to solve the problem.
Half-year work summary Personal General 4
Time flies, and it has been half a year before I know it. In the past six months, with the care and help of company leaders and colleagues, I successfully completed my job. Now I will make a summary of the work in the first half of the year.
1. Reception at the front desk
Reception at the front desk is the service window of the customer service department. It is the main duty of reception at the front desk to keep the information channels open, supervise the regional management, dispatch and coordinate the work of various departments. The receptionist is the first person to show the company's image. Everything he says and does represents the company and is the window to contact the residents in the community.
in my work, I strictly follow the company's requirements, work with tooling, greet visitors with courtesy, answer and transfer calls kindly, handle daily affairs carefully and carefully, patiently listen to the problems and difficulties reflected by the owners, carefully answer and record them in detail, and arrange for on-site service at the first time. At the end of each month, the incoming call records will be summarized. In the first half of the year, * * * received 68 incoming calls and 13 outgoing calls, and the owner effectively complained about 2 cases. We give satisfactory answers to all inquiries from the owners; For the problem of the owner's repair application, through our timely contact, we will actively dispatch workers according to the different contents of the repair application, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, make a door-to-door return visit or telephone return visit in time. The owner's complaint has been reported to the relevant departments for coordination and settlement.
through these ordinary daily work, my work level has been obviously improved, which has been well received by the owners and leaders of the community, and has also shaped the new image of our property owners.
II. Archives management
Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner's information, files of various departments, repair orders, work contact letters, release notes and other materials are thoroughly classified and sorted, so that the catalogue is clear and easy to retrieve. The household information of each building is boxed, and the files of various departments are managed in bags, which is completed on schedule and carefully. Realize standardized management, and at the same time formulate and improve the confidentiality system of information. Check the archives regularly, and make changes or lack of timely improvement. In the first half of the year, * * * received 64 cases of various repairs, handled 42 release notes and 1 work contact letters.
third, the model room
the model room is a window for our external display and a platform for establishing corporate image. At the end of each month, I will make an inventory of the items in the sample room, record the damaged items and report them to the engineering maintenance department to ensure that the items in the sample room are intact. In the first half of the year, * * * received 7 groups of visiting groups, and the number of visitors was 187.
IV. Collection of various fees
1. In view of the fact that property management is a service industry with high investment, high cost and low return. Make sure the work continues to run normally.
2. We must do a good job in collecting all expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged 79,212 yuan for property services.
3. The maintenance fee of private garden is 5386 yuan; The optical fiber usage fee is 2 yuan; Pre-stored water fee is 174 yuan; Cable TV installation fee 45 yuan; The gas installation fee is 33 yuan.
V. Experience and Gains
Over the past six months, through hard study and continuous accumulation, I have made great progress in my ideological understanding and working ability, and I have the working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, I have greatly improved my organizational management ability, comprehensive analysis ability, coordination ability and verbal expression ability, which ensures the normal operation of all the work in this position. Actively improve their professional quality, strive for the initiative of work, have strong professionalism and sense of responsibility, and strive to improve work efficiency and quality.
VI. Work plan for the second half of the year
1. Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.
2. further strengthen the daily management of the customer service center, define the tasks, and be rigorous and orderly.
3. In combination with the actual situation, we should consider the details, closely follow the leaders' intentions, coordinate the internal and external relations, and solve problems for the leaders.
summary of half a year's work
in a blink of an eye, we bid farewell to the first half of the year and ushered in a brand-new second half. Looking back on my work during this period, I have gained a lot. Now I will summarize and report my work and study since the first half of the year as follows:
1. Main work
As an enterprise cashier, I have done my due duty in four aspects: receipt and payment, reflection, supervision and management. While constantly improving my working methods, I have successfully completed the following tasks:
1. Cash business, I strictly follow the relevant systems of financial personnel. Realize the business of cash management, cash receipt and payment, voucher review and cash journal account registration carefully and carefully, ensure the accuracy of cash receipts and payments, carefully check whether the original voucher quantity and amount calculation reviewed by the accounting supervisor are consistent with the amount, and register the cash journals one by one, thus ensuring the accuracy and timeliness of cash work.
2. In banking business, daily contact with relevant banking departments is close. According to the needs of the unit, checks are correctly issued for transfer, cash is withdrawn for standby, and the daily reimbursement of employees is completed in an orderly manner. In my daily contact with the bank, I carefully checked whether the desk head, account number and purpose of the required bank settlement voucher were consistent, filled in the bank settlement voucher carefully, ensured that the amount was filled in accurately, grasped the bank deposit balance in time, and carefully registered the bank deposit journal one by one.
3. For the job, strictly implement the cash management and settlement system, check the cash and accounts with the financial supervisor regularly, and report and deal with the discrepancy in cash amount in time. Timely collect and sort out various receipts and receipts. According to the basis provided by the financial controller, timely distribute employee reimbursement and other funds that should be distributed. Adhere to financial procedures at work, strictly check and calculate, and do not pay invoices that do not meet the procedures. Of course, the most important aspect is to keep cash, bills and various seals, which requires an internal sense of division of custody, responsibility and mutual restraint; There should also be external security measures to safeguard personal safety and the interests of the company from loss.
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