System software of intelligent room service control system

Beijing Dongfang Shibang Guest Room Real-time Information Management Software

The real-time information management software of Beijing Oriental CB Hotel provides a software interface for centralized management of hotel room status and various control information. You can access the system database in client/server mode through the hotel local area network (TCP/IPLAN), and dynamically display the guest room status in various intuitive and interactive ways, which is convenient for monitoring. The operating system of the server can adapt to various platforms (UNIX, LINUS, WINDOWSNT4.0, WINDOWS 2000 SERVER) and the software system of the workstation (foreground, floor, engineering, security, etc.). ) is suitable for operating platforms such as WINDOWS98/2000/XP. Beijing Dongfang Shibang's real-time room information management software interface is intuitive and easy to operate, easy to learn and use.

Fig. 3 Real-time information management software of hotel rooms-computer screenshot of floor workstation ü Remote dynamic display of guest room status.

ü Remote guest room status change display and prompt

ü Remote identification of door opener

④ Remote display and management of room temperature.

④ Remote display and management of room lighting system status.

④ Statistics of room service data and status data.

④ Record the service request and response time in real time.

ü floor and guest room status search

ü software user rights management 5.2. 1. 1 dynamic display and management of guest room status

Beijing Oriental CB guest room real-time information management software can dynamically display and manage the guest room status, including: rented/pending, booked/unsubscribed, occupied/unoccupied (for check-in, show the identity of people in the guest room, such as guests/floor service/security/maintenance personnel, etc. ), failure/maintenance, living/cleaning, cleaning/uncleaning, service request, rent withdrawal, pending investigation, etc.

The development platform of guest room status information database is SQL Server, which is a large-scale mainstream database with safe and reliable performance, and can easily exchange data with control software of other hotel standard equipment and hotel management software.

Beijing Dongfang Shibang guest room real-time information management software can manage the state information of guest rooms, which is designed according to the standard process of guest room management in high-star hotels. If there are other requirements, we can adjust and modify the system flow and state management mode according to your requirements.

④ The basic states of guest rooms can be divided into waiting state, rental state, scheduled state and rent withdrawal state. Rooms with different basic states are represented by different colors on the graphical interface of the computer terminal.

④ After the guests check into the hotel and register at the front desk, the "to be rented" status of the guest room will automatically change to "rented" status. At this time, the room status displayed by all workstations on the network will automatically change from "to rent".

ü When the guest leaves the hotel and checks out at the front desk, the room status automatically changes from "Rent" to "Check Out". The status display of the computer in the floor service station is modified synchronously, and animation and music prompts are sent out. The service personnel can arrange to clean the room according to this information.

When the service personnel enter the guest room for cleaning, press the corresponding switch panel to set the guest room to the "cleaning" state, and then the relevant workstation will simultaneously display the guest room in the "checked out" and "cleaning" states.

After cleaning, the waiter will turn the room into "pending investigation" status, and the relevant workstations will display the room as "checked out" and "pending investigation" status at the same time.

After passing the inspection, the inspector will turn the room into the "pending rent" state, at which time the workstation will automatically clear the "pending inspection" state and change the "check out" state to the "pending rent" state at the same time.

For the guest room in the "fault" state, the engineering department or relevant departments can arrange personnel to enter the site for maintenance and change the guest room from the "fault" state to the "under maintenance" state. After the maintenance is completed, transfer the guest room to "rental" or other related (for example, please clean it immediately, etc. ) status.

ü Once the guest room status changes, the software will automatically switch the display of different icons, and special icons will also have flashing animations and tips of different effects.

(4) a door card with identification function, which identifies the identity of the door opener and shows whether there is anyone in the room, and whether the door opener is a guest, waiter, maintenance personnel, security guard or manager.

④ Recording, statistics and analysis of room service data.

④ It can record all kinds of event information in real time, such as the time when guests request and respond to services, the situation of equipment failure and the time of troubleshooting, and can set query conditions to retrieve and browse the information they care about.

Figure 4 Search and query guest room information list

④ Retrieval of floor and guest room status: The pictures of all floors or designated floors can be switched at will and displayed dynamically.

(4) Authority management: Set user names and authority passwords of departments such as front desk, floor service, engineering maintenance and security monitoring respectively, and monitor the system within the authority.

Figure 5 Software User Login Dialog Box

5.2. 1.2 Graphic example of status display interface

Figure 6 Example of Guest Room Status

A. Attendant: It means that the waiter is in the room now. Identify the identity through the key card with identification function.

B. Guest: It means that the guest is currently in the guest room. Identify the identity through the key card with identification function.

C. Engineering maintenance personnel: it means that the engineering maintenance personnel are currently carrying out maintenance in the guest room.

D. Reservation: indicates that the room is currently reserved.

E. do not disturb: it means that the guest room is in a state of do not disturb.

F. cleaning: it means that the guest gives instructions to clean the guest room.

G. Call: indicates that there is an emergency call request in the guest room.

H. Network failure: indicates the network communication failure of the guest room master controller. Software can automatically detect this state.

5.2. 1.3 Remote control of air conditioning fan in guest room

(4) the air conditioning system of the designated room will automatically adjust to the high-speed operation state within a certain period of time after the guest has booked the room or checked in, so that the indoor temperature is suitable when the guest enters the room.

ü In the middle of the night when guests have little activity, in order to save energy, adjust the temperature to the same temperature as outdoor (night sleep temperature mode).

(4) outdoor temperature difference control, based on the room set temperature, automatically add and subtract the designated outdoor temperature difference to control the room temperature, and the outdoor temperature difference can be set at will.

④ Set the standard temperature of the vacant room in winter and summer respectively, so as to protect the room and the equipment in the room from the damage of bad temperature environment, and effectively shorten the pre-cooling (or preheating) time of the room.

④ Xia Dong conversion of air conditioning operation mode.

④ Display the room temperature in real time on the network digital thermostat in the room and the designated computer terminal of the hotel network system. When the current temperature of the room exceeds the normal temperature range set by the system, there is a temperature abnormality alarm function (the icon will flash).

Figure 7 Room function control panel Beijing Oriental CB room real-time information management software is a relatively independent software system. The system has standard hard interface and soft interface, and the database adopts standard structured query SQL language, which can easily exchange data with other hotel standard equipment management software and hotel management software.

The management mode of the real-time information management software of Beijing Oriental Shibang guest room is designed according to the standard process of guest room management in high-star hotels. If there are other requirements, we can adjust and modify the establishment of software platform and database according to your requirements from the aspects of system flow, state management mode and functions that can be realized by one card.