What does the hotel housekeeper do?

The specific responsibilities of the hotel room foreman are as follows:

1. Under the leadership of the supervisor, do a good job in guest room reception services.

2. Responsible for checking the facilities and equipment, item placement, temperature, air, cleanliness, etc. of the rooms on the floor to ensure the normal operation of the rooms and meet the required standards.

3. Assist superiors in the daily work arrangements and deployment of floor employees; and the maintenance of affiliated facilities and equipment.

4. Assist superiors to control the inventory and consumption of guest room supplies, cleaning supplies, etc., and be responsible for the requisition, reimbursement, and scrapping of consumable supplies to maximize savings.

5. Inspect the work progress of subordinate employees, spot-check service quality, and correct problems in a timely manner if found.

6. Assist superiors in formulating employee training plans and conduct regular special trainings, skills competitions, etc.

7. Fill in the foreman handover and room status display form.

8. Assist superiors in inspecting and arranging cleaning and sanitation work in public areas on floors.

9. Supervise employees’ work completion, form filling, and handle rewards and punishments.

10. Collect guests’ opinions and make statistics, handle and analyze complaints and register them, and provide personalized services.

The simple meaning of foreman is to lead employees to work, mainly supervise employees, and be responsible for major problems that arise at work and some problems with customers, so as to improve service work. Therefore, hotel room foremen need to have a good image, good temperament, strong service awareness, self-motivation, good teamwork awareness and behavioral organizational skills.

Extended information:

The five major roles of the hotel room foreman:

1. The leader of an excellent team: As the leader of the team, the foreman must lead everyone to work together Work together, stay in the same boat, move forward courageously, and sail to the other side of success. Whether a team's performance is high or low mainly depends on the leadership of the foreman.

2. Promoter of high-quality service: The foreman must take the lead and set an example. Promoting the quality service of the hotel and improving guest satisfaction are inseparable from the management of the foreman. If a hotel's foreman does not play a role, the waiter is unlikely to play a big role, because the waiter's most direct boss is the foreman.

3. Correcter of problem employees: From a certain perspective, the foreman is not only an on-site manager, but also a corrector of problem employees. When a problem is discovered, the foreman cannot have an indifferent attitude, but must quickly correct it.

4: Motivator of happy employees: If a hotel wants to create a happy atmosphere, it needs happy leaders to have happy employees. The foreman is the motivator of happy employees. How well you play this role depends on whether you have motivated or praised your employees, and whether you have recognized your employees. If you feel that you are not doing a good enough job, remember not to be too stingy. Smile and praise yourself.

5: Cultivator of excellent employees: As a foreman, you must promptly consider how to guide and influence employees, how to improve employees' work efficiency, how to improve employees' service capabilities, and then provide targeted List training plans to guide and develop employees.

Reference: Baidu Encyclopedia-Foreman