Work plan of hotel personnel department

1. Train new employees in hotel employee manuals and rules and regulations, organize employees to participate in hotel service etiquette training regularly (the training is the responsibility of the office and the trade union), and all departments train new employees in service skills.

2, standardize the hotel employment system, new hotel employees must go through a unified interview with the personnel department, and those who pass the interview can be hired.

Suggestion:

1. Before employees start their jobs, the hotel provides induction training, hotel etiquette training, store rules and regulations and employee handbook training. Training is the responsibility of each department or administrative office.

2, the restaurant foreman assessment, can live. 1) Conduct monthly assessment on the foreman, including training and assessment on manners, service skills and management skills. Those who fail the continuous assessment will be demoted. 2) Set up the position of waiter/vegetable delivery team leader, reward excellent waiters and be promoted without pay. Excellent team leaders can be promoted to internship foreman after examination.

3. Give the waiter/deliveryman a booth 10-20 yuan, and give the person in charge a commission to improve the work enthusiasm of the waiter/deliveryman.

4. Organize employees to conduct hotel service etiquette training on a regular basis, and hire a training teacher (or serve as a senior foreman/manager of the hotel) to meet the needs of employees to improve themselves.

5. Make birthday benefits for employees, send birthday cards (in the name of the general manager), and hold a group birthday party for employees at the end of the month, so that employees can feel the hotel's concern for him and meet the needs of belonging.

6. Establish annual leave. Employees in front-line business departments can enjoy a week's paid vacation except during the Spring Festival and when the hotel is busy.

7. In view of the high turnover rate of security personnel, after investigation, the main reason is that the security personnel after joining the company can't meet the requirements of the supervisor. In view of this situation, 20 14 strictly controls the interview of security guards, implements a two-level doorman system, controls the mobility of security guards, and ensures the orderly progress of hotel security work.