What does the general manager of the hotel do?

What does the general manager of the hotel do?

Most of the general managers of hotels leave early and return late. They go to work at 7: 30 at the earliest, usually get off work at 9: 00 at night, and often entertain late into the night. So what are the job contents of the general manager of the hotel? Let's get to know it together!

The general manager of the hotel works every month

I. Employee Approval and Salary Payment

2. Formal communication with hotel management personnel.

Third, review and arrange monthly training and organize standard manual examinations for employees.

4. Read and analyze the monthly report, analyze the energy consumption and energy-saving measures, find out the problems and reasons, propose solutions, and report to the operation center of the Head Office.

Five, review the cotton goods inventory table, disposable goods inventory table, alcohol raw materials inventory table, front desk supplies inventory table, small commodity inventory table, debt transfer report, material affairs report and commodity loss report.

Six, according to the summary table, food hygiene special table, safety special checklist once, at the same time, according to the company's operation inspection results, customer opinions, summed up the quality service and quality improvement plan and promote the work steps, and reported to the head office operation center.

Seven, check once in the evening.

Eight, visit big customers 6 cases

Nine, held a general meeting of staff and workers

X sign the employee's birthday card to understand the expiration of the labor contract.

XI。 Review last month's work plan and make this month's plan.

Work carried out every quarter

First, according to the unannounced visit report, make a rectification plan in time, implement it to people and report it to the operation center of the Head Office.

Second, make a training demand analysis table for the next quarter.

Three, check the signing of labor contracts, insurance and welfare payments; Whether the personnel information is filed and filled in.

Fourth, check the maintenance status of large-scale equipment and facilities in the hotel.

Step 5 count cotton goods

Sixth, the dishes are updated.

The work carried out by the general manager of the hotel every year

First, evaluate the effectiveness and implementation of the policy twice.

Two, to participate in two meetings of the same industry associations or organizations.

Third, the year-end summary

Four. Fulfill the commitment to sales staff and personnel of all departments.

Verb (abbreviation for verb) Work arrangement for next year.

Intransitive verb celebration

Seven. annual report

Eight, put forward three innovative ideas.

Nine, check the group company and hotel management company and other relevant departments of the mail, and implement related matters, need to reply within the specified time.

X. Check the work of the sales department arranged in the previous paragraph, understand the progress and implementation of the implementation, emphasize the time required for a return visit or visit, and reach an agreement with customers;

Xi。 Handle internal and external documents and notices, exchange opinions with relevant departments (stores), fill in memos truthfully, reply to instructions and documents from headquarters, and listen to feedback from guests;

Twelve, according to the schedule, according to the training plan to train the department head, and supervise and inspect the department staff training.

Thirteen, handling emergencies, accepting the handling of guest complaints; Report important matters to the management company in time.

14. Supervise the implementation of the training plan, guide the training of new employees, attend major meetings of various departments, conduct weekly health service inspection, monthly public opinion survey, Zhuge Liang meeting, profit and loss meeting, market purchase meeting, operation meeting, monthly sales meeting, monthly department report meeting, total quality management project meeting, staff meeting, coordinate the relationship with various government departments, and complete the monthly report to the headquarters; .

Fifteen, listen to the report of the business department; Use meal time to communicate with department managers on work matters; Observe the process of promotion and service to customers, consult customers' consumption opinions, accept and handle customers' complaints; Welcome distinguished guests and entertain customers.

Sixteen, prepare the next day's document memorandum and related affairs; Browse our store's business information, revenue and expenditure in the industry. Investigate and understand the surrounding information of the same industry;

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