FAQs and answers for hotel interviews

Common questions and answers for hotel interviews include: Self-introduction---you need to answer your skills and your most in-depth research field; talk about personal strengths and weaknesses---Strengths: helpfulness, solidarity Colleagues, respect for superiors, firm stance, strong adaptability, rich work experience, etc. Disadvantages: The answer to this question is quite sophisticated and artistic. You cannot directly answer whether you are petty, jealous, uninnovative, etc.

1. Self-introduction

Many job seekers must take questions during interviews. Most people will answer very plainly, such as name, age, hobbies, work experience, education, etc. In fact, The examiner has read your resume and basically understands this. It is best to omit it. What the examiner wants to hear most is whether you are qualified for the job you are applying for?

2. Introduce your strengths and weaknesses

The most correct way is to start with the advantages, bring out some minor shortcomings, and finally introduce the topic to your own advantages. The examiner will be satisfied by highlighting the advantages, and companies like smart people.

3. Why choose the hotel industry?

Interview answer: A hotel is a comprehensive place that best embodies personalized and humane services. It not only requires employees to have certain functional skills, but also requires employees to have the mentality to treat people and things. I I think I will train myself more in the hotel industry.

4. How do you handle customer complaints?

Interview answer: When a guest makes a complaint, first apologize to the guest, then listen patiently and understand the situation. If it is a mistake in the apartment's work, make appropriate compensation after apologizing to the guest. For complex issues, it is necessary to alleviate the customer's excessive mentality, do not express your position immediately, and report to the superior leader before giving an answer to the customer.

5. What is your career goal in the hotel industry?

Interview answer: I feel that my language communication skills are still lacking. I want to overcome myself, improve my abilities, and make up for my shortcomings. Of course, my wish is to be a qualified front office manager. I will work hard in this regard.