Hotel lobby What is the hotel lobby doing?

1. What are the requirements for a hotel lobby manager? What work content is included? 2. What functional areas are there in the hotel lobby? 3. What facilities are included in the hotel lobby? 4. Senior titles in the hotel lobby 5. What is the daily work of the hotel lobby bar? What are the requirements for a hotel lobby manager? What work content is included?

As a profession, "lobby manager" plays a very important role in modern hotels and catering enterprises.

It is a job entrusted by the general manager in the hotel or catering industry. Middle management who handles guest complaints on all equipment, facilities, personnel, services, etc. in hotels and restaurants on behalf of the general manager, supervises the operation of various departments, coordinates the relationship between various departments, and ensures that hotels and restaurants provide quality services to customers in a normal order. Personnel.

They are the nerve center of hotels and restaurants and the bridge between hotels, restaurants and guests. The general scope of work includes:

1. Maintain the order of the lobby and guests. Safety, keep the lobby quiet, elegant and civilized;

2. Properly arrange the work of the day, supervise and inspect the work quality of the front desk and waiters;

3. Handle guest complaints, assist hotel leaders and Relevant functional departments handle various emergencies that occur in the hotel;

4. Answer guest inquiries and provide necessary assistance and services to guests;

5. Conduct inspections every day , supervising the appearance, hygiene, equipment operation, and safety of hotel and restaurant staff.

In addition to serving as a bridge and link, the lobby manager is also the "supervisor of the quality of work in hotels and restaurants." Lobby managers generally require a college degree or above in any major, have received training in service management and hotel management, and understand public relations etiquette, psychology, management and hotel business knowledge.

Familiar with the hotel's various management workflows and management regulations, with strong organizational, management and coordination capabilities; possessing considerable training capabilities, strong adaptability, and fluent spoken English.

Have good command of English. Temperament, kind, generous, dignified appearance, cheerful personality, good at communication, with overall concept, service awareness and strong sense of responsibility, able to bear greater work pressure

What are the functional areas in the hotel lobby

The most basic function of the hotel lobby is the accommodation reception service area (i.e. the front desk.

Others should be set up according to the size, type and characteristics of the hotel: concierge service, lobby manager, rest and waiting Area, catering area (lobby bar, viewing and display area, shoe shine area, etc.

Extended information:

Hotel design function:

The hotel design determines The reception capacity and conditions of a hotel and the standard of hotel design determine the grade of the hotel. Generally speaking, hotel design should pay attention to the following functions:

Private space function

Rest function. : Beds, showers, toilets, related supplies;

External contact and work functions: TV, telephone, desk, broadband, computer;

Reception functions: reception tables, chairs and space, Independent reception living room;

Extended entertainment and leisure functions: bathing and surfing room, chess and card room, comprehensive entertainment room;

Extended security assistant functions: security room, secretary room, work room , conference room, secret passage.

Public space functions

Restaurant: breakfast, banquet hall, tea restaurant, snack restaurant, Chinese and Western specialty restaurant, open-air dining, barbecue camp;

Reception functions: dedicated rest and waiting hall (free, lobby bar, coffee shop, teahouse;

Business and travel services: ticket booking, travel agency, fax, long-distance phone call, Internet access, photocopying, car rental, secretary;

Conference and exhibition trading activities: conference rooms, lecture halls, exhibition halls, exhibition corridors, performance halls, multi-functional halls;

Fitness and leisure: swimming pools, water parks, hot spring centers , bathing center, massage room, beauty salon, fitness room, bowling alley, tennis court, table tennis room, badminton room, chess and card recreation room, expanded sports base, small playground;

Entertainment: bar, water Bars, nightclubs, KTV, electronic game rooms, laser shooting, indoor golf, comprehensive private rooms, small theaters, concert halls, screening halls;

Shopping: department stores, art corridors, craft stores, specialty stores .

Reference: Hotel Design-Baidu Encyclopedia

What are the hotel lobby facilities?

Hotel lobby facilities include umbrella stands, signage, fruit bins, and services. Cars, etc.

Generally speaking, it provides guests with a place to stay and eat. Specifically, a hotel uses its building as a certificate to provide guests with guest rooms, catering and comprehensive service facilities. An organization that provides services and thereby obtains economic benefits.

Hotels mainly provide tourists with accommodation services, life services and facilities (bedtime services, catering, games, entertainment, shopping, business centers, banquets and conferences, etc.) Facilities.

Overview:

According to the National Bureau of Statistics, by the end of 2007, there were 14,326 local star-rated hotels in China, including: 4 platinum five-star hotels and 361 five-star hotels. There are 1,631 four-star hotels, 5,534 three-star hotels, and 6,158 two-star hotels.

There are more than 300,000 hotels and tourist accommodation units in the country with more than 1.6 million employees. 5 million people.

At the end of 2007, the number of star-rated hotels in the country was 100 times the total number of hotels in the country in 1978; in 2006, the national star-rated hotels realized a profit of 3.3 billion yuan, an increase of three times compared with the previous year.

There are already more than 2,000 green tourist hotels in the country; 41 international hotel management groups and 67 hotel brands have entered the Chinese market and managed 516 hotels, ranking among the top 10 international hotel management companies in the world. The group has entered the Chinese market.

Reference for the above content: Baidu Encyclopedia - Hotel

The senior name of the hotel lobby

The senior name of the hotel lobby is lobby. . The hotel lobby is the central area of ??the hotel, and it is also the place where guests get their first impression of the hotel. The decoration style and grade of the lobby largely determine the guest's taste of the hotel.

What is the daily routine of a hotel lobby bar?

Lobby Bar (Lobby Bar, also called lobbylounge, referred to as L/L, refers to an open area located in the public area of ??the hotel lobby that provides services such as resting, waiting, tea, coffee, wine, etc. Occasion.

Mainly engaged in tea, coffee, snacks, fast food, commonly used spirits and cocktails

Although the business knowledge of the lobby bar bartender is not as comprehensive as that of the main bar bartender. , bartenders in restaurants and bars are as individualized as they are, but this does not mean that the work is easy and the level is low. On the contrary, there are stricter requirements for the external image, temperament, speech, sales, hospitality, etc. of the bartenders, because The hotel lobby is the "face" of the hotel.

The lobby bar is the face of the hotel's catering. The level of a hotel and the level of its catering will be most intuitively reflected in these two departments. Bartenders working in the lobby bar must not only have good business knowledge, but also have comprehensive qualities and adaptability, which have been valued by more managers.

The lobby bar was originally a public lounge area used by hotels to provide guests with rest and waiting. With the expansion of people's consumption needs and hotel operations, the lobby bar has gradually developed into a public lounge area. A consumer-oriented lobby.