Interview question: How to be an excellent employee of a company?

Interview question: How to be an excellent employee of a company?

To be an excellent employee, you must love the company and become one with the company. The company is your second home. United together, not being selfish but thinking about the group, we should understand that all achievements are the result of the joint efforts of the team. Only when personal strength is fully combined with the team can it be more valuable and meaningful. Advancing and retreating with the company, and achieving both success and prosperity, this is the kind of employees that the company expects. How to be an excellent employee

Everyone’s understanding is different. I think that in order to become an excellent corporate employee, you must establish a consciousness that "the company is not your home!" Use this sentence to remind you at all times. Only by yourself can you stay away from complaints and learn self-discipline, self-reliance, acceptance and responsibility. Self-discipline--demanding yourself strictly in accordance with tangible and intangible rules and regulations. At least you can do it without being late, leaving early, or spreading gossip. Self-reliance - Every position in the company has requirements. No company is willing to pay you a salary without asking for performance. Then, you can't just let adults remind you to study every day like you do at home. Instead, you should actively look for your own shortcomings, learn from others, and exercise your work ability. You know, how lucky you are to find someone willing to teach you something in the workplace. Acceptance - In the company, without the protection of parents, brothers and sisters, no matter right or wrong, good or bad, you will face it directly and there is no way to escape. This level of ability can play a huge role in future work and is very conducive to teamwork. Responsibility - Because this is not home, we need to create value. Those without value can only be eliminated. The enterprise is also an arena. Once you relax and lose your sense of responsibility, you will face a price. Therefore, whether you are young or old, you should understand the truth that "the company is not your home", in order to become an excellent employee who satisfies the company. How to be an excellent hotel employee

1. Ability requirements for excellent hotel employees

(1) Excellent memory ability

In order to be able to provide guests with For timely, accurate and personalized service, excellent memory skills are essential. In actual work, some of the services that guests require from hotel staff are "real-time" and some can be "delayed." If a guest inquires about the hotel's service projects, star rating, service facilities, tobacco, alcohol and food prices, or surrounding transportation facilities, then as a hotel waiter, you should be able to answer the guest immediately. In addition, when some guests enter the hotel to check into the guest room or the hotel entertainment department, and hand over other matters to the waiter, the hotel waiter must be able to remember the service content requested by the guest, otherwise the quality of the service provided by the hotel will be greatly reduced. The memory of details shown by hotel waiters when providing services will make guests feel extra respected and valued, thus becoming loyal consumers of the hotel.

(2) Good expression skills

Communicating with guests is a very important part of the hotel waiter’s job. It can be said that without smooth communication, it is impossible to provide services to the poor. The purpose of quality service. As a hotel waiter, you are required to be able to use a calm and polite tone according to different occasions and different objects, and there should be no grammatical errors or logical errors in language expression.

(3) Good interpersonal skills

The hotel is a labor-intensive enterprise. To provide a satisfactory service to a guest often requires the cooperation of many waiters, so it is necessary to do a good job in service From a business perspective, it is very necessary to emphasize that hotel waiters must have good interpersonal skills. In addition, a waiter with good interpersonal skills can make a very deep impression on guests of the hotel.

(4) Keen observation skills

When providing services to guests, whether they can be timely and accurate, and whether they can be neither indifferent nor overly enthusiastic, is a requirement. Hotel attendants must have keen observation skills. This requires the waiter to be able to infer the guest's needs from the communication with the guest, the conversation between the guests, and the guest's self-talk.

(5) Tactful adaptability

Hotel waiters often have to deal with people with different personalities and encounter various things, which requires waiters to have the ability to adapt to different situations. Resourceful and flexible adaptability. In the face of emergencies, the waiter should quickly understand the cause of the conflict, use restraint and politeness to persuade the guest to resolve the problem calmly, so that the guest's anger can be calmed.

(6) Good sales skills

When facing guests, hotel waiters should also proactively introduce various hotel service projects to guests in a timely manner. You cannot wait for guests to request services, but you should be good at seizing opportunities to promote the hotel's various products, services, and service facilities to guests to fully tap the guest's consumption potential. Customers staying in the hotel can be introduced to the hotel's entertainment department to sing in a timely manner. This will not only make the guests feel the hotel's enthusiasm, but also help increase the hotel's income.

2. Standard requirements for etiquette and courtesy required by excellent hotel employees

(1) Commonly used etiquette standards

1. Be proficient in greeting and address etiquette. According to the time, place, situation, guest identity, status, age, gender, occupation and title, use different greeting and salutation languages. The salutation is appropriate, the language is accurate, and the language is cordial and polite.

2. Be proficient in responses, operations and greeting etiquette, and be able to respond flexibly and appropriately according to the scene, speech content and specific circumstances. Service operations are standardized, polite, and do not disturb guests. When greeting and bidding farewell to guests, pay attention to the etiquette sequence and etiquette form. Pay attention to and indicate the farewell behavior with appropriate movements, and the language is cordial and standard.

(2) Polite Service Standards

1. Treat guests with humility and courtesy, simple and generous, with natural expression, smile and sincere attitude. When meeting guests and shaking hands, you must use the correct polite form and behave in a standardized manner.

2. Respect guests’ customs, habits and religious beliefs, and do not judge guests’ clothing, appearance, habits, movements, etc. Provide services according to guest requirements and habits, do not do any actions that are taboo for guests, and do not say rude words to guests.

3. Strictly abide by the agreed time when providing services, and do not miss the time or miss the appointment. Provide service quickly and accurately. When talking to guests, pay attention to listening, concentrate, have a natural expression, and do not interrupt the guest's conversation or interrupt at will.

4. Take good care of guests' luggage and items, handle them with care when greeting or delivering services, and do not turn over guests' items at will. Do not shout loudly in public places. The movements are light and steady, the voice is soft, and will not disturb the guests.

(3) Impolite words and deeds that you should pay attention to

Do not ask about the age, personal affairs or whereabouts of foreign guests, and do not infringe on the privacy of guests. Apologize to the guest first when asking, and respect the guest's daily habits.

3. Professional ethics necessary for excellent hotel employees

Hotel professional ethics refers to the professional ethics formed by engaging in hotel reception services based on social morals and general codes of conduct and norms. Morality. Generally includes three aspects: moral concepts, moral principles, and moral sentiments. The professional ethics that an outstanding hotel employee should have include the following five aspects:

1. Establish a sense of ownership and responsibility of "customer first, dedicated service"

This should be said to be the core of hotel professional ethics The highest purpose is also the basic requirement of waiter ethics. Hotel employees work hard in all aspects and establish the idea of ????doing what they do and loving what they do. Some hotel employees have an inferiority complex and think that hotel work is just about waiting on people. This idea is incorrect. There is no distinction between high and low in serving guests. No part of hotel service work is indispensable. We must understand the needs of guests, respect their opinions and living habits, and serve proactively, enthusiastically, patiently, thoughtfully and politely.

2. Observe certain etiquette and courtesy and carry forward our country’s national virtues

Since ancient times, the Chinese nation has been a land of etiquette and an ancient civilization. Carrying forward national virtues and social ethics are the professional ethics of hotel employees The most basic requirement. Waiters should serve with a smile, be dedicated to their work, be tidy and generous, behave in an elegant manner, and be neither humble nor overbearing, leaving a good image of being civilized and courteous to guests.

3. Protect the property of the company and guests, and cherish professional honors

This is an important issue in the professional ethics of hotel employees. The hotel's various facilities, materials and daily necessities are the material conditions for serving guests and must be cherished and cared for.

There are also special requirements for the personal safety and property safety of guests during their stay in the hotel. Only by protecting the property and personal safety of the company and guests can the reputation of the company be improved. We must strictly abide by the operating procedures, abide by the distribution and storage system of various materials and supplies, and take good care of the guests' luggage and property.

4. Strictly implement corporate rules and regulations and abide by work disciplines

Modern hotels require strict organization, detailed division of labor, and many projects. Waiters must obey unified commands and unified steps.

p>

Unify service disciplines and rules and regulations. Otherwise, the reception service work will not be carried out, or it will not be carried out smoothly and quality service will be affected. For example, do not be late, do not leave early, do not skip work, strictly abide by the system of asking for instructions and reporting, respond to major issues in a timely manner, and do not handle them without authorization; you should ask for instructions and report anything that you are not sure about. Except for work needs, do not go to the guest's room, and do not go alone to the room of a guest of the opposite sex to avoid misunderstandings. Drinking during public relations activities should not exceed one-third of the person's alcohol consumption. Be careful not to lose your temper after drinking. Do not get too close to guests. You are not allowed to take advantage of work to enrich yourself or steal public or private property. You are not allowed to proactively ask for gifts, souvenirs, or tips from guests. If guests offer gifts or tips, they should politely decline. Any items that guests offer but cannot politely refuse must be handed in on time and handled in accordance with the hotel's regulations.

5. Correctly handle the relationship between "righteousness" and "benefit"

Hotel employees must correctly understand and handle the relationship between justice and benefit when engaging in service work, and it must be beneficial to the enterprise's Survive and develop, but more importantly, do not harm the interests of society and the country. We must act in accordance with socialist ethics, unify interests and righteousness, and unify the interests of enterprises with their social responsibilities. Hotel employees must have lofty professional ethics and require that they contribute to society through their honest labor and receive corresponding remuneration at the same time, rather than "everything is about money." The socialist market economy itself contains socialist spiritual civilization. Hotel employees not only demand profits, use good services and high quality to make profits and win more repeat customers, but also support the spirit of serving the people. They pay attention to both economic benefits and In terms of social benefits, we also pay more attention to professional ethics, pay attention to professional ethics, abide by professional ethics, and practice moral self-discipline.

4. Basic requirements for high-quality hotel service

Service quality is the life of the hotel industry and an important indicator of corporate management level and competitiveness. Hotel quality service is based on the hotel employees’ Based on extensive and rich service knowledge, judging whether the service provided by hotel employees is high-quality service should meet the following requirements:

(1). Be proactive and enthusiastic, and insist on customer first

< p> Active enthusiasm is the essential expression of the active desire of service personnel and is the basis for providing high-quality services. Taking the initiative means giving full play to the sense of ownership and avoiding passive coping and careless behavior. The specific requirements for initiative and enthusiasm include six aspects:

1. Initiative must have a solid ideological foundation. That is to love your job, respect your customers, and firmly establish the idea of ??"customer first, serve with heart". Clear your employment perspective and treat your service work with a sense of ownership and a high sense of responsibility.

2. Take the initiative and have strict organizational discipline. We must stick to our jobs, consciously abide by disciplines, strictly implement service procedures and operating procedures, establish an overall concept, and carry forward the spirit of unity, friendship and collaboration. Take the initiative to understand the needs and psychology of guests and provide high-quality services in a targeted manner.

3. Take the initiative to develop good working habits and be cool-headed, calm and agile in action. During the service process, take the initiative to say hello, take the initiative to carry luggage, take the initiative to pick up and drop off keys, take the initiative to make phone calls, take the initiative to take care of the elderly, weak, sick and disabled, and proactively solicit opinions from guests, so as to be diligent with eyes, words, hands and legs. Able to listen to voices, read expressions, and serve guests before they speak. At the same time, only by proactively checking your own work, constantly summarizing experience, and improving service methods can you provide quality services.

4. Enthusiasm means to have warm and sincere feelings towards work, colleagues and guests, and to do service work with a sincere attitude, kind language and a helpful spirit as you would your relatives. The specific requirements for enthusiasm include two aspects:

(1) Enthusiasm must have warm and full emotions, which means always maintaining strong energy, loving guests, and loving hotel service work. Treat guests with dignity, generosity and sincerity.

Adhere to polite service, smile service, be kind, speak kindly, care about daily life, and ask questions to leave a good and deep impression on the guests.

(2) Enthusiasm should insist on treating everyone equally, and abandon the influence of concepts such as shopkeepers bullying customers and judging people by their appearance. In terms of service attitude, we insist on treating

international and domestic guests the same way, as well as treating strangers and regular customers the same way.

(2) Be patient, considerate and thoughtful

Patience and thoughtfulness are the basic requirements for high-quality hotel services and are also an important manifestation of excellent service attitude. Patience means being patient, not impatient, not bored, having a kind attitude, and working conscientiously so that every guest comes happy and leaves satisfied. Specific requirements include:

1. Be patient and maintain a calm mood and be calm, especially when the work is busy and there are many guests. When guests have difficulties, be patient in helping them; when guests have questions, be patient in answering them; when guests have opinions, be patient in listening and constantly improving your work.

2. Patience requires perseverance and courage. It is easy to provide high-quality service temporarily or in a short period of time, but it is not easy to provide high-quality service long-term and consistently. Only by maintaining perseverance and courage, having a strong sense of service and extensive service knowledge, and taking every specific service activity seriously can we serve guests consistently and patiently.

3. Patience requires a spirit of patience. During the service process, misunderstandings may occur, individual customers may have bad attitudes, and sometimes mistakes are inevitable, so you must be patient and avoid quarreling with guests.

4. To be considerate means to do the service work in detail, completely and thoroughly, and to avoid doing one thing in front of the person and another behind the scenes. Specific requirements for thoughtfulness include a sincere attitude and conscientious work. You must be good at understanding the guest's requirements from their expressions and demeanor, consider the guest at all times, and respect the guest's psychology. Issues must be considered thoughtfully and in detail, and each service work must be carefully inspected after completion. We must stand in the guest's shoes, understand the guest's psychology, and do a good job in every service.

(3) Courteous service and carrying forward national virtues

China is an ancient civilization and a land of etiquette. Adhering to polite service is the need to carry forward national virtues and is also a basic requirement for hotel services. . The specific requirements for courtesy service include:

1. Etiquette and politeness require attention to appearance. The appearance should give people a solemn, generous, beautiful and comfortable feeling. Therefore, one must dress neatly, behave generously, neither be humble nor arrogant, and sit, stand, walk, and speak in compliance with regulations. Don’t wear fancy clothes or heavy makeup.

2. Courteous service requires the art of language. Use honorifics, greetings, and salutations according to different objects, so that you can speak kindly, and the language is kind, elegant, and accurate. At the same time, when speaking, you should pay attention to facial expressions, voice, intonation, and the occasion when speaking, so as to leave a good impression on the guests.

3. Courteous service must respect the customs and habits of guests. Different countries and regions have different etiquette and different customs, so it is important for hotels to provide quality services and respect guests' customs.

(4) Cleanliness and hygiene to ensure guest safety

Cleanliness and hygiene are not only the basic requirements for high-quality services, but also an important part of service quality. Therefore, to provide high-quality services, hotels must strictly abide by hygiene operating procedures and clean guest rooms, halls and public places every day; at the same time, they must formulate hygiene standards and strictly inspect so that hygiene work can be institutionalized, standardized, and Stylized and regular. Under the premise of ensuring hygienic quality, safety is also a basic requirement for high-quality hotel services. In the daily service process, we must be more vigilant, implement the prevention-oriented policy, and support the principle of tightening internally and loosening externally. Hotels should also have complete safety measures and implement a combination of full-time personnel and mass management. Strengthen the close cooperation between doormen, front desk, elevators, guest rooms and other departments, and strictly implement safety measures.

(5) Pay attention to service skills and improve work efficiency

Skills, efficiency and quality are closely related. The hotel’s improvement of high-quality services is mainly provided for guest consumption in the form of labor activities, so We must pay attention to service skills and improve service efficiency. Hotel service skills involve a lot of content. Different departments have different service projects, and the requirements for service technology and skills are different. For example, the catering department mainly focuses on cooking technology, wine matching technology, table setting technology, banquet service technology, etc.

Therefore, hotels have different technical requirements for providing high-quality services on different occasions, different times, different departments and different service projects. Service personnel must flexibly use service skills according to the nature of different types of work in order to provide high-quality services. Interview questions from a well-known company

Let’s count a girl first:

1 girl, 2 legs

7 bags

7* 7 big cats 7*7*4=196 legs

7*7*7 kittens 7*7*7*4=1372 legs

One girl one* **It’s 2+196+1372=1570 legs

(If you don’t count the driver, conductor and other passengers on the car -_-)

Bus *** car There are 1570*7=10990 legs in one***

I calculated it wrong just now, but I have corrected it now. There are 10990 legs in one***

7* 2+7*7*7*4+7*7*7*7*4=10990

Including the driver, it is 10992

========= ====================================

This is the right way to run a business A good employee

Thinks from others’ perspective, solves problems for leaders, and has strong execution ability. All work is done with the interests of the company as the starting point. How to be an excellent employee?

Professional, focused and efficient! Interview questions for a company with a monthly salary of 80,000 yuan

What the young man took away: The clothes were priced at 21 + the boss asked for real money 79 = 100

What the boss earned: The clothes were sold for 21 -Cost price 18=3

The boss pays back to the neighbor: 100

Therefore, -10-103=-197

The boss made a loss of 197 Yuan. Asking for help, excellent companies create excellent employees vs. excellent employees create excellent companies

The argument that excellent employees create companies has advantages. As long as we grasp the argument that people are the foundation of an enterprise, no matter how excellent an enterprise is, it is created by people. After that, look for some examples of people creating excellent companies. There are many more examples of companies creating excellent talents than companies. In addition, it must be emphasized that the boss and senior management are also employees of the company, but their division of labor is different. This way you are basically invincible! How to be a good corporate employee

At the very least: 1. Abide by the company’s rules and regulations 2. Don’t leave early and don’t be absent from work 3. Please inform in advance when asking for leave 4. Complete the tasks assigned by the leader on time 5. Work proactively 6. Serve the company 7 etc.