Traditional Culture Encyclopedia - Hotel reservation - Hotel management, how to manage your subordinates?
Hotel management, how to manage your subordinates?
Friction, or disagreement, I think most serious and careful people will definitely encounter it, or are experiencing it.
When this kind of friction increases, if both sides do not have a clear and profound understanding of this phenomenon, everyone's momentum will be certain in the future.
When internal contradictions form and start to enter confrontation and internal friction, then this team will be completely finished!
Therefore, putting an end to internal friction and seeking common ground while reserving differences is the central idea of my post today.
All views will be guided by these two points!
No one, manager, director, supervisor or foreman can have the style of "official standard and centralization", which is bureaucracy, not real bureaucracy.
A manager image of "keeping your word, I speak alone" Abandoning arbitrary style and listening to different voices is what doers should have.
Personality is prominent, and every position should remember that you are only temporary in this position. When facing the task, you should have the wisdom of wolves besieging bison, and you should also have it.
The courage of an ant to move an elephant, a person, can't go anywhere. What you need is the wisdom of the group and the team, not just one person's intelligence and ability.
Think about it, do you have endless luck?
As subordinates, we must keep in mind the "rules" of our hotel staff, that is, absolute obedience and unconditional absolute obedience. Some people will ask, right?
Even the boss's wrong decision must be absolutely obeyed? Yes! Unconditional and absolute obedience, regardless of any instructions and orders (legal and compliant)
Discipline should be carried out to the letter, without worrying about who will bear the consequences. Accountability means that leaders should be fully responsible for their own orders.
Why are the salaries of managers, supervisors and directors higher than yours? Why are their uniforms more beautiful? Because they take on more responsibilities than ordinary waiters,
And bear the consequences, which is their obligation and price.
Others will say that my boss will pass the buck and blame all his mistakes on us, which is very annoying. Is there such a person? Yes, I have seen them personally.
But this kind of thing is beyond my control. All I can do is, when I get to his position or higher, I don't want it.
To be such a loser. You can share happiness, success, disappointment and failure with all your colleagues. It's just that responsibility can't be shared, but through facts, I find that the more
A leader who bravely bears all the consequences.
The more followers he has, the easier it is to finish his task. Of course, I'm not that great, and that's it.
Sometimes, I get scared, I worry about losing my job, but when I clearly understand that my boss is my strong backing, I prefer to follow him.
Dedicate my intelligence and professional knowledge to help him achieve his goal faster.
Don't complain that the boss is not as smart and experienced as you, and he is not as calm as you when things happen. Think in the opposite direction and be your subordinate.
How do you feel about being questioned by such an attitude?
He/she can be your boss alone, which is much better than your ability. Do not cut down the tree that gives you shade.
Don't doubt how he got this position. A subordinate should do what a subordinate should do and do his duty to help his superiors. Others disagree with him.
I think what the boss thinks is bullshit. Don't mention it.
Most managers don't appreciate subordinates who refute him in public and question his orders back, unless even he thinks his orders are ridiculous, or you think
The boss can replace him with you at once, except that. If you think it's not the same thing, please shut up. A team only needs one soul. if
If you don't think it's that person, then lead your subordinates, listen to his orders and support them 100%.
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