Hotel customer complaint handling

1. Apologize to customers for being late in service;

2. Apologize for wasting customers' precious time;

3. Not only do you not accept the payment for late dishes, but you also have to double the payment for late dishes to customers;

4. Because the customer is very busy, it wastes the customer's precious time and posts a suitable taxi fare for the customer;

5. Ask the customer's company clearly and invite them to be the amateur supervisor of the hotel in the future;

6. Investigate the reasons for being late and criticize and educate those responsible;

7. Ask the customer to pay for this meal (* * * is more than 2,500 yuan).