What are the working hours and places of the hotel customer relations specialist? Is it similar to the job of the first mate? How many classes?

Hello! According to the nature and staffing of each hotel, the working hours and schedule of GRO (Director of Guest Relations) will be different. GRO in our hotel is equivalent to the assistant of AM (Assistant Manager in Lobby), who assists AM in handling customer complaints and other matters, and is the supervisor level in the hotel. GRO works in the lobby, on duty 24 hours a day, 12 hours working day, with two shifts, except for national statutory holidays, he has ten days off every month, and his salary adopts comprehensive working hours system.